“The ordering process was easy but unfortunately my order has not yet reached its destination in Canada. It is still in Customs. Very grateful for assistance from Brad in Customer Support. Hopefully a resolution will be found soon.”
“Ordering was easy but unfortunately the wine didn’t arrive in time for the lunch. I knew I’d have problems getting a bottle of French Pinot where I live but I found a replacement for the lunch. Next time I’ll allow more time as post is slower for this location from Sydney. Not generally an issue.”
“The process from placing the order to the product arriving was seamless. Such a positive experience, it was great to be able to track the items as they were shipped from the shop to my front door.
A very efficient delivery time with international transfers included.”
“I have purchased from Kent St a couple of times already and usually very satisfied, but with my most recently order, the same day delivery didn’t come through until the second day. I know it’s probably not your fault and the courier is liable but feeling a bit disappointed.”
“I’ve ordered from Kent Street Cellars before and always appreciated the quick delivery and smooth service — that part hasn’t changed, and I continue to be impressed with how fast my order arrived.”
“Communication with customer is "so -so".could improve.More info needed from distributors in some areas, wouls have immediate impacy, and differentiate ksc from competitore.”
“No issue with Kent St themselves, however they use Aramex to ship. I would be more likely to order from them in the future if they didn’t use Aramex, and I would never order something expensive or heat sensitive while they continue to use this company.”
English