“Communication with customer is "so -so".could improve.More info needed from distributors in some areas, wouls have immediate impacy, and differentiate ksc from competitore.”
“No issue with Kent St themselves, however they use Aramex to ship. I would be more likely to order from them in the future if they didn’t use Aramex, and I would never order something expensive or heat sensitive while they continue to use this company.”
“Good experience but really slow delivery with inadequate tracking info. I thought the package had gone missing.
When I tried to open the Portwood, the cap of the cork came off in my hand and I had to use a corkscrew to remove the degraded cork. The whisky tastes fine though so I'll just flag it. The bottle may have spent a long time in a vertical position.”
“Extensive range of iconic products, simple purchase process, let down slightly by the delevery time. A natural thing to happen when you dont live in the city.”
