“The process from placing the order to the product arriving was seamless. Such a positive experience, it was great to be able to track the items as they were shipped from the shop to my front door.
A very efficient delivery time with international transfers included.”
“I have purchased from Kent St a couple of times already and usually very satisfied, but with my most recently order, the same day delivery didn’t come through until the second day. I know it’s probably not your fault and the courier is liable but feeling a bit disappointed.”
“I’ve ordered from Kent Street Cellars before and always appreciated the quick delivery and smooth service — that part hasn’t changed, and I continue to be impressed with how fast my order arrived.”
“Communication with customer is "so -so".could improve.More info needed from distributors in some areas, wouls have immediate impacy, and differentiate ksc from competitore.”
“No issue with Kent St themselves, however they use Aramex to ship. I would be more likely to order from them in the future if they didn’t use Aramex, and I would never order something expensive or heat sensitive while they continue to use this company.”
“Good experience but really slow delivery with inadequate tracking info. I thought the package had gone missing.
When I tried to open the Portwood, the cap of the cork came off in my hand and I had to use a corkscrew to remove the degraded cork. The whisky tastes fine though so I'll just flag it. The bottle may have spent a long time in a vertical position.”
English