“Good service and responsive. I thought I had ordered imported Stella - I got the domestic product which I think is inferior. It's possible that the error was mine so I haven't raised the mistake, many retailers list Stella as imported, it's oftern not !
I'll order from you again but will be more carefulnwith my order.”
“Great service. Sadly some of our order was damaged on delivery (4 bottles out of the 6), however team did a great job at refunding and keeping me updated what was going on.”
“After placing the order we were kept in touch with the delivery service company. Unfortuanely Aust Post couldnt count pass one as there were two boxes of wine expected,
After contacting your Customer service centre we were advised that they would contact the delivery company to see if they could locate the remaing carton. A few days later it was delivered.
We are happy with the price of our selected wines and would definetly order our wines and did like the free delivery from Kent Street Cellars again.
Regards Geoff”
“We have brought a lot of wine from you guys and always loved the service. However witht he recent changed to delivery, that is no longer the case. Our last delivery onlt just made it in one piece. THe box was very fragile and not properly taped, to the extent the bottom almost fell out whne we lifted it. And the bottle dividers were stuffed in as an afterthought, but not between the bottle”
“Good range and well priced. Lack of physical presence and phone contact ability a little disconcerting. Will continue to purchase while ever prices remain competitive.”
“I purchased a bottle of Rockfords Basket Press Shiraz 2016. It was for our 50th.Wedding anniversary.
We have no family ,so I decided to splash out on a special bottle of wine.Rockfords means a lot to us as we often visited there when it was just a tin shed for tasting rooms. Robert was qite often there.so we got to meet the Wine maker. I am afraid he would have been dissappointed with this particuler bottle as we were. It was past its use by date. Watery with a slight brown tinge and very little to recomend it.
Cheers
Rick Avey.”
“The ordering process was easy but unfortunately my order has not yet reached its destination in Canada. It is still in Customs. Very grateful for assistance from Brad in Customer Support. Hopefully a resolution will be found soon.”
