“I was happy with my purchase but did not realise I was getting the 375ml and not the 759ml bottle when I am sure I ticked the right box. I should have doublechecked my order. That's life I guess if it was my fault but of course I believe it wasn't because the price I ticked was for the larger bottle! C'est la vie, as the French would say.”
“We have no problem at all with Kent Street cellars when it comes to delivery if they have the products.
I do have a problem with items 'not available' as it would be nice when they become available.”
“Hope you have a physical store to browse into.
and also if you could have a reward program where ongoing customers can have some benefit.
other than that customer service and the quality of the product and also items that come with the product is very satisfactory.”
“Great range extremely quick service very happy I found you. If only your couriers were as good. Aus post seem to have lost an order which is disappointing”
“Your wine service is good, you have the correct wines and the correct vintages that you advertise.
One way to improve would be to use Australia post for deliveries. These other couriers you use are hopeless. You miss your one delivery and they take it back to a hot warehouse for a month...... When the customer is buying a crate of champagne, the extra money for Australia post really should be expensed. That way, the customer can just go to the local Australia Post for pick up. Cheers , Matt.”
“I would purchase more if were able to move a little on the price.so think if i purchase in large qtys a small discount of 5 to 10% is fair.
Thanks John”
“Great price and excellent selection of wines. Was happy that they had the Chardonnay I was looking for. Delivery took a little longer than expected but very happy overall.”
“Shopping and purchasing process was a breeze. Had no troubles with those processes, however package arrived with outside packaging damaged and opened. Was very happy to find my $300+ purchase intact and just a few minor scratches on the outside of the gift box. Not really Kent Street Cellars fault, just thankful I don’t have to go through any type of refund process.”
English