“I ordered a box of x 6 Lehmann F. Sommier Ariane 72cl glasses. On arrival, one had a flaw in the base. I wrote to Kent Street Cellars with images attached and received a reply from Adam asking what would be a good outcome. I replied saying that a replacement glass would be appropriate. I have tried unsuccessfully to follow up to find out what the outcome of the issue might be, with no further response. Please let me know the status quo. Many thanks
Pam”
“I managed to source some hard to find bourbon via their website. The buying process was super easy, and it was shipped from Australia promptly. Normal shipping delays applied, but even so the product arrived quickly and well packaged.”
“Very disappointed with my purchase experience. Wine was competitively priced but the courier company KSC use are appalling and follow up non existent. It's now 14 days since my order was processed and I'm none the wiser when it will be delivered.”
“My first order with Kent Street Cellars....the best price for this wine that I could find anywhere by some margin! The order was processed very quickly and I received the wine within just a couple of days. Overall a very successful experience.”
“Your wine service is good, you have the correct wines and the correct vintages that you advertise.
One way to improve would be to use Australia post for deliveries. These other couriers you use are hopeless. You miss your one delivery and they take it back to a hot warehouse for a month...... When the customer is buying a crate of champagne, the extra money for Australia post really should be expensed. That way, the customer can just go to the local Australia Post for pick up. Cheers , Matt.”
