“I have been shopping around and seeing Kent Street Cellars have a very good price on liquor. The product I ordered had been delivered quickly with properly packing. I am very happy with my purchase. Thank you KSC.”
“Great price compared to other cellars and suppliers. Delivery was super quick with updates. Quality of the package on arrival was fantastic. Thank you very much!”
“Not only an excellent product price, but free delivery. I received timely and accurate delivery details as well. Wish KSC was closer to Perth so I could shop in person.”
“Very disappointing. They said shipping 2-5 days. It appears they have lost my order, charged my credit card in full, have provided minimal feedback. I'm $298 out of pocket waiting for the arrival of my order from 16 days ago.”
“I had asked for delayed delivery as I was out of town for a week. This was ignored. On receiving notice that the wine was on its way I contacted Adam who told me there was nothing he could do. When I drew his attention to the request in my order for delayed delivery he had 2 responses. The warehouse was too busy and why did I place an order when I was going away. So in his eyes I was somehow at fault for not knowing your system deficiencies and also placing a special request. When I explained that someone should have called me to note my request wasn’t able to be accommodated, again he emphasised the warehouse was just too busy. After repeated discussion Adam was able to delay the order but it was still delivered 2 days before I returned home. I had a neighbor collect the wine for me. My message to Adam is that if you want customers you just have to provide customer service.”
“Very happy with the service.
Even when there was a problem it was sorted promptly !
Have now sent wine to my son so I can drink the good stuff at his place”
