“You used couriers please and they missed my delivery last thursday, i have tried to reschedule it by sending them 5 emails and calling twice (over 5 days) and i still do not have my wine order.”
“the website said 2 business days delivery - i am in Sydney so thought this would be ok. we left on Sunday morning for our holiday without the order arriving. so poor and the courier was hopeless - uncontactable and their website was poor. and the survey below has delivery options of "within 5 days" or "over 7 days" - what happened to 6 days as an option?”
“My son in law has yet to receive the item ordered. Courier company initially said they had picked it up but then said item was not available when they went to collect it. I e mailed Kent street cellars but they are unable to give me a delivery date, they just said it would be soon!!!
Birthday card no use as birthday was last week.”
“We made an order from Switzerland for our son who lives in Didney. Payment, tracing, delivery was very efficient und fast. Not complicated at all! Will do it again. Thank you guys!”
“Very efficient delivery service, broad reaching and interesting selection of wine, prices competitive. Online service was excellent. Telephoning to speak someone not so easy but matter resolved.
Thanks and keep up the good work. I will order more wine from your organisation.”
