“I don’t recommend buying from K&F Concept. After I requested a return, they tried to bribe me with a small amount of money to keep the product and cancel the return. I refused and sent the item back, but I still haven’t received my refund even though it’s been over 14 days!! Totally unprofessional!”
“I bought a tripod and some filters from them not long ago tripod maybe 5 months and filters about 3, the filters keep getting stuck on my lense and the tripod broke about 2-3 months in with one of the legs sliding in when fully tighten and after some time all of them doing the same, and at the end the middle colum gets stuck and dosnt slide up and down easily. i am very unsatisfied with their products and i will not be purchesing further products from this store”
“Ordered tripod product and found one of the legs was bend. Upon showing proof, instruction were provided to fix the problem. Unfortunately this did not resolve the problem.
Because we were leaving for a long holiday shortly after, a replacement would not arrive in time. therefore I requested to return and refund the not ok product.
Kentfaith refused and requested to film myself performing the instructions because they did not trust me to be able to perform the instructions and repair. It is outrageous that they rely on the customer to repair quality issue products.
Still have not received the refund or additional shipment costs.
This is definitely not "comprehensive after sales service" as advertised.”
“SCAM SITE WITH SCAM REVIEWS!!!
I purchased 48mp waterproof camera on 14th September 2024 and with the first use in water less than meter deep, camera died. It wouldn't turn on even after following the troubleshooting steps. It's still under warranty but the supplier wants me to pay almost half the cost of unit for repairs. Not a great quality product. Would not recommend purchasing it. Total waste of money!!”
“I recently bought tripod from k&f concept they tripod started rustic after couple days of use I contacted company they admitted to replace rusted parts but I stated clearly I want full refund because this was less than 30 days they not willing refund me just half price I stated my rights to them they not listening arguing in emails saying they not now why trupod stsrted rusting that's why they wil isues 50 procent refund I explained to thaem produced doesn't fit for purpose I demand full refund and they can take tripod back they playing games ignoring consumers rights. I m reporting company to trading standards and I will take legal action against them be aware they aware of purchasing from K&f concept”
“Terrible Terrible company. Never shop with this company again, and would advise anybody not to, no matter what offers they have. Bought a waterproof camera. It came Black not orange. I think it is also faulty, very slow turning on and off, deleting is also tricky. Then they emailed to say they do not stock Orange version, after accusing me of ordering wrong colour. Ask to exchange it but so objective, uncooperative. Ask for a refund I heard nothing from them for 2 days.”
“They never responded to my request to withdraw from the relationship. I'm relieved that I sought help instead of waiting for them. I was able to formally file a complaint with "MULDELL LTD" on google following a trying period. In a matter of days, they helped me get my money back in full.”
“I don't recommend using there servees
the play a deferent prices in deferent location - My experience with them was very bad. I ordered a camera holder from the site with a reduction in the price. After placing the order and ordering quickly, so as not to wait two or three weeks, I went to Amazon. The price was cheaper than the site by more than 20 percent.
You requested to modify the price or cancel the order
The answer was that the price will be adjusted again and the difference will be refunded, but what was sent to me is a discount coupon worth 5 euros.
He refused to pay the remainder of my account
I do not recommend dealing with this company. Its location is not in the country. On their websites, all shipping comes from China, and most of the equipment is bad and does not match the description.”
“Even tho the name includes “Canada”, they are located in China. It is not made clear on their web site. Therefore, oders take longer to arrive and you might need to pay customs. I ordered something for a specific occasion and their web site mentionned to order express to make sure to get it in time. But they took 3 days to ship it and I won’t get it in time.”
“Goods were delivered to an address in a different street and have gone missing. K&F refuse to help. Ordered direct off K&F website, they used their Amazon doorstep delivery service who mis-delivered the goods to the wrong street. K&F need to put in a claim with their couriers, and in turn refund or replace the missing delivery. Despite several emails they just tell me to sort it out myself, which I can't do as Amazon will only let me claim if the goods were ordered through them. Have explained all this in numerous emails but just get same copy / paste reply telling me to sort it out myself. I'm now out pocket for the price of the order and no goods delivered.”
“Kentfaith.com and its pseudonym K&F not only refuses to take back faulty products (using endless, absurd excuses), they are also committing EU VAT fraud. They invoice with VAT but have no valid EU VAT number nor any legal presence in Europe. Please boycott them - they are a completely crooked outfit undermining legitimate EU online businesses.”
“Order did not arrived. Company gives link to the tracking number which is not valid within postal service. Pretending the item was returned to China and saying they sent it second time and all goes in circle. Criminals and a waste of air.”
“No protection in the packaging. Item arrived very late and broken. I sent several photos of the broken pieces to them. They repeatedly asked me to "co-operate" and send photos (AFTER I'D SENT THEM 3 TIMES). They even INCLUDED my photos IN THEIR REPLY while asking me to send photos!
They're obviously the type who will play dumb and go around in circles so that you give up and go away. I won't.
So I'll be showing the emails and photos to my bank and getting a charge back.
I recommend you do the same because you won't get anywhere with these morons.
Absolutely intentionally useless customer service. Weaponised incompetence.”
“Vorsicht Betrugsmasche!!! Wird aus China geliefert. Bei Problemen gibts keine Gewährleistung und wenn die Ware (auf eigene Kosten, da man keinen kostenlosen Retoureschein bekommt) zurück schickt ist Geld und Ware weg.”
“SCAMMERS!!!
It's not about the Stocks, but it can apply to any of us...
They sent me an item to clean the camera sensor, but with an empty bottle, because they can't send liquid from China to the UK?! This is a JOKE??? 🙁 It's like buying a car and they would send you a car without an engine! 🙁
I will never buy anything from K&F Concept again!!!”
