Keter Plastic Reviews

Name: Keter Plastic
Rating: 1.54

1.5 Rating 106 Reviews

12 %

of reviewers recommend Keter Plastic

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1.5

Based on 106 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 28%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

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Keter Plastic 1 star review on 24th July 2025

MRoa

Keter Plastic 1 star review on 26th May 2025

Fernando Mendes

Keter Plastic 1 star review on 30th October 2022

Johnny Moreno

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a Storage box in June and it was missing parts and had damaged parts. I filed a claim with Keter and was told week after week that my parts were coming after MONTHS I was told to request a refund .. (this was in October) so I did and I had to follow up for weeks in order to get the refund which I finally got in December but then I was only refunded the product price but not the taxes I paid. I was told I had to request that from the IRS which I have never heard of! When you purchase and return something to a online store or physical store you ALWAYS get the full refund including Taxes! This company is awful. They have the worst customer service and no follow up!!! Not only did I pay for many months of interest on my credit card that I used for a broken product but To not even get the full refund is absolutely unheard of! That is Horrible business!!!! Keter does not stand behind their quality and customer satisfaction guarantee!!!! I will never purchase from them again!!!!!”

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Posted 4 years ago

“The previous complaints about customer service and Sergio understate how bad they really are. They promised us a full refund in writing, close to a dozen times after shipping us a second damaged part. They even had us open a PayPal account tp receive the promised refund, which has never come. It appears that they have a culture, of losing documents, false promises and lying. Stay away!”

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Posted 4 years ago

“Did not receive all parts, and no response to my inquiry.”

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Posted 4 years ago

“I purchased a Keter Shed from Costco Online. Within 2 months the lid began to warp, and got gradually worse. I contacted Keter to request a replacement lid. Dealing with Keter Customer Support was the worst experience I’ve had with a company. Over the next three months of no follow-up, failure to meet commitments, lies, supposed escalation to management, nothing happened. They offered me a refund in writing and never came through. This company is the worst. I finally disassembled the shed and returned it to Costco, where my purchase price was promptly refunded. A+ for Costco and F- for Keter.”

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Posted 5 years ago

“Customer service sent the wrong replacement part, every time I try to call them it’s at least a 30 minute hold time if they ever even answer at all. I will never buy another Keter product.”

Keter Plastic 1 star review on 8th June 2020

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Posted 5 years ago

“I wouldnt even give 1 star if I had that option. This company is a joke. I sent several emails and called numerous times and every single time they conveniently lost all my information and couldn't find my account for my replacement parts. Sergio was the one I was dealing with for the 2 weeks I kept calling and emailing and he confirmed that he got my information and that I would hear back within 48 hours. A week goes by and nothing. I call back and talk to a different person and they can't find any of my information or emails yet again. Everything I sent 2 different times just gone!!! How does this happen when Sergio confirmed over the phone that he was looking at my email? Unless he conveniently deleted it So I end up having to go through the whole process yet again with a new person. This guy named Matthew says he got all my information back in and will be sending my parts in about 2-3 weeks. I will now be waiting a total of 4-5 week from the start of this process to even get the part to get to use my storage container bc it came completely broken out of the box. This process has taken way to long and is completely unacceptable in my option. I will never use this company again. They are to much of a headache to deal with and their customer service sucks.”

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Posted 5 years ago

“I purchased a keter Hi Store cupboard and though it is of good quality I cannot recommend it to my friends as a plastic hinge surround was broken and it is now over 5 months since I contacted customer service and still have not received a replacement part”

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Posted 5 years ago

Keter Plastic is rated 1.5 based on 106 reviews