“Bought 2 Keter Eden storage benchesnat Leroy Merlin in Malaga, Spain, both of them came with the same piece repeated 4 times this the left side clip EW-L ( I should have been 2 EW-R and 2 EW-L) Customer service agent in Spain called Andrea said she would send the right clips, but they never did. So not only the customer.er servicenis the worst, but the plastic material is terrible. DO NOT BUY THESE PRODUCTS! THANK ME LATER.”
“I had an issue with one of the brackets supplied with a shelving unit from Keter. It was the last pair of brackets I was using and found one of them was not cut correctly and didn’t fit. Keter’s only solution was to dismantle the shelves and return them so they could send me a new pack because apparently the brackets were “out of stock”. Not very sustainable really!
So beware - aftercare isn’t great!”
“I experienced an issue with the 230 Gal Keter Outdoor Storage Box where a part of the top broke off. When I reached out to the company for assistance, they requested my receipt, which I did not possess. Despite being willing to pay for a replacement top, I was surprised to receive an email stating that they would sell me a replacement top for approximately
$379. This seemed unreasonable, considering that I could purchase a newbox for $300. I felt disrespected.
Email:
Good morning ,
We do have the parts available for purchase. Below is the link to pay through PayPal for your spare parts. On the note section please include the following:
Payment Amount: USD $ 379.46
Case #
Parts ordered: OL X 1
Once payment has been received you will receive a confirmation email when the parts have been ordered.
All sales are final.
Shipping and Handling is included in the price.
https://www.paypal.com/paypalme/KeterNA1
Please note that on PayPal we are KeterNA1 please do not send money to Keter Services, that is not the correct company.
Thanks, and have a great day,
Keter Sales”
“The very worst!!!! I ordered a 165 gal deck box opened it and was missing parts and had damaged parts. I called and was rudely advised I must fill the online form out. I filled the form out with no one reaching out so I called and they said they do not have the parts in stock. Been 3 weeks no part and they closed my order out when I called. Said I could continue to check back but they do not have the parts!!”
“230 gallon outdoors storage deck was a terrible mistake. Their products don’t hold up and can be easily sun damaged and rain damaged. Everything inside the storage deck was damaged and the company is trying to up sell replacement parts. Never buying from this company again.”
“Recieved outdoor utility cabinet , had broken and damaged pieces. Notified Keter supplier and they sent replacement parts which upon recieving were also cracked , not only that they were of the appearance they they were parts that had been returned before and put into some dusty storage area as they were covered in dust and cobwebs . Still awaiting reply to request for full refund as this unit has not even been assembled yet .”
“Don’t buy from Keter they steal your money by selling damaged items. Then make you pay the total of the item just to replace the part of u can’t find your receipt. Which who really keeps paper receipt tf”
“Simply put… bought a bench… seat cracked… called customer service… sent pictures and filled out the required forms… was told twice that a replacement part was sent… twice never received… on the third conversation was told that they no longer had the piece and there was nothing that they could do.
Did not offer any accommodation nor do they ever follow up unless you reach out over and over. We all know that stuff happens… but, I would be very cautious before ordering from Keter… I think you can truly tell a lot about a company based on how they treat a customer when things don’t go perfect. They did not earn, by a long shot, my repeat business.”
“I purchased a Keter product today and it came broken. I have been trying for 30 minutes to email their customer service and the site keeps telling me I have errors in my entries which I do not! They only are open M-F and I cannot call during that time. I feel that they are intentionally trying to make it difficult to return an item. I will never buy Keter products again.”
“I gave one star because I couldn’t give zero! Biz with my shed came all ripped and shed all damaged. Costumer service is the worst, no help at all, kept saying go to the website!!!!”
“We purchased (had it delivered) a large deck box and unfortunately one piece was cracked in two places. I contacted the company for a replacement piece and they told me that I needed to return it to the store. That was their solution. The reason I had it delivered was because it’s very heavy, so taking it back to the store was not an option. So I requested that this request of mine was sent upper management. They never replied to my request. HORRIBLE CUSTOMER SERVICE!! Would not recommend purchasing anything from a company that doesn’t back their product.”
“we brought a extra large utility cabinet 2-6-23. Open it and letter said for missing parts call custmer service. We did was told to take it back. THEY KNEW ABOUT MISSING PARTS. 2-26-23 exchanges it and guess what missing back panels as well. MAYBE you should pull thus product. Also this is very frustratingand costly in time and gas. I WILL NOT BUY ANOTHER!!!!!!!!!!!!!
Patricia”
“If I could give 0 star I would. I purchased an Extra large utility cabinet which was missing several parts (almost half of the cabinet) and they refused to send the replacement parts at no cost to me. They wanted me to pay an additional $71 for the missing parts. I went back to the store I purchased from and the other sealed boxes they had were also missing parts. This company has serious manufacturing issues. Their lack of integrity to do the right thing and very poor customer service, guarantee they have lost this customer.”
“The worst thing I've ever bought, lots of brand new tools damaged by condation rust caused by condensation, I've put extra vents in (4) still no difference, contacted Keter and like a fool I excepted £100 comp, think twice about thus product, they look good and that's about it.”
