Keto-Mojo Reviews

Name: Keto-Mojo
Rating: 4.67

4.7 Rating 16,815 Reviews

92 %

of reviewers recommend Keto-Mojo

4.7

Based on 16,815 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.6 out of 5

About Keto-Mojo:

The ketone and blood glucose monitoring system FDA approved for kickass ketonians.

Visit Website

Phone:

800.513.1965

Email:

support@keto-mojo.com

Location:

952 School Street, Suite 212Napa, California 94559FDA REG: 10055466

Keto-Mojo 5 star review on 15th November 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It does what it says.”

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Posted 3 years ago

“Great and easy service!”

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Posted 3 years ago

“Awesome in watching my keto diet. Got one for my wife too. Take control of your life. It’s easy and works”

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Posted 3 years ago

“I received an excellent product from an excellent company. Shipping to Europe was hassle free and very fast and the pre and post sale support outstanding! There is nothing to be improved on.”

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Posted 3 years ago

“Its an excellent tool to follow up your diet change in order to achieve health benefits; with the app becomes a powerful tool to also keep record of your progress.”

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Posted 3 years ago

“I need the invoice.”

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Posted 3 years ago

“Easy to use and get a better understanding of blood sugar levels and ketosis.”

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Posted 3 years ago

“Easy to use, well packaged, quickly shipped!”

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Posted 3 years ago

“I believe your product support is outstanding. You've assisted in my understanding of the keto diet and opened my eyes to measuring the GKI and its importance. You had an excellent follow-up to my orders and provided a great deal of information over an appropriate amount of time through emails. Thank you for a job well done!”

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Posted 3 years ago

“I rated Keto-Mojo 3 Stars or basically "acceptable" as a balance bewteen the product i purchased, the GK+ meter and it's customer support/service degree of service. The product i'd give 5 stars. It's good, the customer support well, one star would be a kindness, but their lack of response to my issue is disturbing. I was promised a reply and that has not happened. Here is the transcript of my 1 communication with Keto-Mojo. There has been no further response from them. KETO MOJO CUSTOMER SERVICE CALL 6/10/2022 JUNE 10 9:48 AM. You say: I need to speak to someone about on-line sales Customer Support Chat - Help 9:48 AM. Customer Support Chat - Help says: Leave us your email and we'll get back to you shortly. Thanks for reaching out! You'll get replies here and in your email. 9:48 AM. Customer Support Chat - Help says: Thank you for getting in touch with us! We want you to know we received your message and we're eager to help! We do our best to respond quickly, but some inquiries may take a bit more time than others. In the meantime, you may want to check out our How-To Videos or our Help Docs, which are packed with great information to get you started with your meter and troubleshoot any error messages. We'll be with you shortly! Kindly, the Keto-Mojo Support Team US: Monday-Friday 8am-4pm Pacific Time & Saturday 8am-12pm Europe: Monday-Friday 12pm-6pm CET & Saturday 5pm-9pm CET 9:49 AM. You say: This is in regard to my recent Order #383350 9:54 AM. You say: If i do not hear from a customer service rep faily soon, i will post my concerns publically on your forum and on any others i can find online. 10:01 AM. Ken Saunders says: How is it I can assist you? 10:01 AM. You say: This is regarding my Order #383350 do you have that information available to you? 10:02 AM. Ken Saunders says: yes 10:02 AM. You say: These are QC controls for your meter, but they show expiration dates as early as 10/22. 10:03 AM. You say: there are 4 vials, only ONE is not for 10/22, its dated expered 12/22 10:04 AM. Ken Saunders says: Control Solutions expire either six months from the date of opening or on the expiration date. Is your concern that you feel the expiration dates should be longer? 10:05 AM. You say: Considering i just purchased them, yes. In the past i managed 2 hospital specialty chem labs, this would be unacceptble from a vendor then and i find it to be now 10:06 AM. You say: There is no way i should need to use TWO vials of each control prior to that date 10:08 AM. Ken Saunders says: I am looking into this for you. be back shortly 10:09 AM. You say: ok, thank you. I DO understand the 6month life AFTER opening vials. Actually rather generous there i think 10:10 AM. You say: All 4 vials came in the same sealed box which had all these dates on the side 10:29 AM. You say: I do not have all day here 10:35 AM. Ken Saunders says: I brought your concern to my supervisor and she is looking into this for you. In the meanwhile, you still have 4 months usage. 10:36 AM. You say: Yes i know that, but this product did not have a manufactured date as well. I'm left to conclude i have been sold "old" stock. 10:36 AM. You say: That i have 4 months is not the point here, it's the complaint i'm making 10:37 AM. You say: With two sets of controls i COULD understand a wider spread of expirations but that's not the case 10:37 AM. Ken Saunders says: That's very clear. you will hear back from us. 10:38 AM. You say: I have read reviews about customer service turn-around and ...it's not good. I will not wait a very long time before posting this matter as a product/service review 10:41 AM. Ken Saunders says: Thomas, I appreciate your patience in this matter. Again, I hear your complaint and we will be addressing it when we have an answer for you. Have a good day! 10:41 AM. You say: Thank you, i am retaining a transcript of this conversation. ,Just now”

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Posted 3 years ago

“Most everything has been great, however after using the Lancing device it no longer worked and had to order the Advanced Lancing device. Suggested to Support include the better device within the kits.”

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Posted 3 years ago

“The device is easy to set up and sync,”

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Posted 3 years ago

“Works perfectly well easy to use and love the tips that go with it, except for some occasional non-upload of data on Cronometer and most recently, after a test, my GKI did not appear.”

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Posted 3 years ago

“Great job with the order. Was shipped promptly.”

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Posted 3 years ago

“Inoperable replacement unit for $$$”

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Posted 3 years ago

“The app is not recording my results despite the fact that it syncs.”

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Posted 3 years ago

“Easy to open and love the individual wrapped strips.”

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Posted 3 years ago

“I like it so far. It has had a few glitches. However other than that I like being able to get glucose and keto readings”

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Posted 3 years ago

“Reliable and easy to use. Reasonable price for strips.”

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Posted 3 years ago

“DHL lost my first package but you made it right. I appreciate your promptness is solving this issue. Thank you for an excellent product. Mac”

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Posted 3 years ago

Keto-Mojo is rated 4.7 based on 16,815 reviews