Keto-Mojo Reviews

Name: Keto-Mojo
Rating: 4.67

4.7 Rating 16,085 Reviews

92 %

of reviewers recommend Keto-Mojo

4.7

Based on 16,085 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Keto-Mojo:

The ketone and blood glucose monitoring system FDA approved for kickass ketonians.

Visit Website

Phone:

800.513.1965

Email:

support@keto-mojo.com

Location:

952 School Street, Suite 212Napa, California 94559FDA REG: 10055466

Keto-Mojo 5 star review on 15th November 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Two times it happened that the stripes were empty”

Helpful Report

Posted 2 weeks ago

“We were disappointed with this purchase because we thought we are getting continuous glucose monitors. Was watching a video by Dr Boz and that's what she was talking about and had a link for it. Anyway it's not going to work for us so I guess it's going to be another wasted money purchase.”

Helpful Report

Posted 2 weeks ago

“I had a whole of box strips that didnt work and contact support did not help. Sad to see Ketomojo go the razor and blades model-way.”

Helpful Report

Posted 2 weeks ago

“The reader never works it never let me set time or date and all my reading seem off and no glucose monitor at all does not register”

Helpful Report

Posted 3 weeks ago

“the shipments are with ups but they delay the delivery, they don't provide real data. My last box arrived seriously damaged. Expensive and awful service. UPS should be expensive but good but it seems it's awful in my area. Bad service”

Helpful Report

Posted 3 weeks ago

“I could not get it registered or get the device working. Although I was haveing a bad day.”

Helpful Report

Posted 1 month ago

“Incredibly complicated to use....but hey, maybe that's me. But in today's day and age, a return should be easy, it isn't. If you even breathe on the packaging, they won't return it. Ask and they send you their stern return policy letter.”

Helpful Report

Posted 1 month ago

“I was notified of an auto shipment on May 12. The tracking information showed that a label had been created but at no time has the package ever been given to the shipper. It remains pending as of today. There has been no response to my emails and phone messages. At this point all I want is to cancel my account. I can purchase the product elsewhere with far less hassle. Great product, no customer service whatsoever.”

Helpful Report

Posted 1 month ago

“This has been a very disappointing experience. The strips are very dificult at best. I have wound up pricking my finger multiple times in order to get the strips to accept the blood, and I have wound up throwing away several strips because they just wont pull the blood in! I am highly disappointed in this product and would NOT recommend it to anyone!!”

Helpful Report

Posted 1 month ago

“I’m still waiting for delivery from my 4/28/2025 order. Expected delivery was 5/21/25, yet no delivery and it’s 5/26/2025.”

Helpful Report

Posted 1 month ago

“I didn't get the product. Ups send Ketomojo to a place that I don't have chance to take. It doesn't feel right at all! Give me money back or send mojo to my home!!”

Helpful Report

Posted 1 month ago

“I wrote an email about not receiving the product I ordered and I have not received a response.”

Helpful Report

Posted 1 month ago

“I keep getting error message E11 even though I've changed to new batteries twice it happens immediately when I put the strip in I think I have a defective unit and I sent an email and I also went on chat and never got a response I've never been able to use it once since I received it”

Helpful Report

Posted 2 months ago

“I received an oder of Ketone test strips that had a very short expiration date on them (less than 5 months). Per your survey request, rather than providing a poor customer satisfaction rating, I reached out to your customer service department and explained the situation. Here's the response that I received: "Hello Gary, Thank you for your follow-up, and we are very sorry to hear that you were disappointed with our previous response. We truly understand your concerns regarding the shelf life of the strips, especially given their cost and your expectations when ordering. You're absolutely right that having a clear understanding of product expiration before making a purchase is essential, particularly when buying in larger quantities. We sincerely apologize for any frustration this has caused and for any lack of clarity that contributed to your experience. Our strips typically have an expiration range between 3 to 12 months, depending on inventory rotation and the time of purchase. Not all strips will have just 3 months on them—some will have significantly longer shelf lives. However, we are not able to guarantee which box you will receive or the exact amount of time remaining at the moment your order is packed and shipped by our fulfillment partners. While our strips are designed for sterility and preservation with individual foil packaging, we completely understand that the limited expiration window you received did not meet your expectations. We are actively discussing your feedback internally, and we genuinely appreciate you bringing this to our attention—it’s through feedback like yours that we can identify areas for improvement. We value your experience with Keto-Mojo and regret that this situation has led you to reconsider future purchases. Please know that your feedback is being taken seriously. Please let us know if you have any other questions, and have a wonderful day. Caitlin Keto-Mojo" Needless to say, this was clearly a complete waste of MY time. I received no suggestions or offers that may have helped improve the situation, only excuses and an empty apology.”

Helpful Report

Posted 2 months ago

“I asked them to exchange their box of unused ketone strips they had just sent me because they were expiring in 3 months for ones that expired later like maybe in a year like my glucose strips were going to (in 2026) and they refused. Poor customer service!!”

Helpful Report

Posted 2 months ago

“Ordered 2 items because zI needed them. Package was shipped out and never delivered. Stated they couldn't find me. I tried to pay an additional shipping charge and 1 item was out of stock. Never receive my order and need it ASAP. Diane Dickinson”

Helpful Report

Posted 2 months ago

“Sehr geehrtes Keto-Mojo Team, vielen Dank für Ihre E-Mail und die Einladung zur Bewertung. Leider kann ich derzeit keine positive Rückmeldung geben, da meine bisherigen Erfahrungen mit Ihrem Produkt, dem Kundenservice und der Software insgesamt enttäuschend waren. Meine Bestellung (Nr. 45263-EU) enthielt das Gerät mit 10 Teststreifen sowie ein zusätzliches Paket mit 60 Streifen. Am 20.03.2025 habe ich mich mit einer einfachen Frage an Ihren Support gewandt. Bis heute habe ich weder eine Antwort noch eine Eingangsbestätigung erhalten. In Ihrer Nachricht betonen Sie Ihren erstklassigen Kundenservice – leider kann ich diesen in meinem Fall nicht bestätigen. Auch mit der Software bin ich unzufrieden. Trotz der Bestellung von 60 zusätzlichen Streifen werde ich regelmäßig zu Beginn der Nutzung aufgefordert, weitere Streifen zu kaufen. Dies wirkt aufdringlich und ist in der Nutzung störend. Darüber hinaus funktioniert das Gerät nicht immer zuverlässig. Bei einigen Messungen ist das Gerät direkt im Anschluss abgestürzt oder hat den Fehlercode E2 angezeigt. Ehrlich gesagt entsteht bei mir der Eindruck, dass nur positive Bewertungen gewünscht sind. Stattdessen wäre mir sehr geholfen, wenn meine Support-Anfrage einfach beantwortet würde. Abschließend noch ein Hinweis: Da ich eindeutig aus Deutschland bestellt habe, wundert es mich, dass Ihre Kommunikation ausschließlich auf Englisch erfolgt. Ich hoffe auf eine baldige und hilfreiche Rückmeldung zu meinen offenen Fragen. Mit freundlichen Grüßen”

Helpful Report

Posted 3 months ago

“tough to use”

Helpful Report

Posted 4 months ago

“Delivery took longer than expected considering it is shipped from the Nederlands. The app is not very user friendly and does not offer options to analyse the readings more detailed. If you are not willing to allow Keto-Mojo access to your data by uploading to their cloud, it looks like your data will be deleted from the app after one year. Also, German custumers seem to be considered second class. Keto-Mojo demands a surcharge for Germans on its price offers, sent by e-mail, of almost 20% (today's original offer 55,00 €, actual price 65,45 €) plus shipping, which seems highly missleading and unfair, in my opinion. Unfortunately I was not aware of this, before I bought this expensive analysing kit. So, switching to a different provider will be an additional investment.”

Helpful Report

Posted 4 months ago

“I’m extremely disappointed with Keto mojo. I have tried to reach out to customer service several times regarding my meter. Despite troubleshooting and control testing my meter, My glucose readings are wildly inaccurate, and it has caused undue stress.”

Helpful Report

Posted 5 months ago

Keto-Mojo is rated 4.7 based on 16,085 reviews