Keto-Mojo Reviews

Name: Keto-Mojo
Rating: 4.67

4.7 Rating 16,316 Reviews

92 %

of reviewers recommend Keto-Mojo

4.7

Based on 16,316 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Keto-Mojo:

The ketone and blood glucose monitoring system FDA approved for kickass ketonians.

Visit Website

Phone:

800.513.1965

Email:

support@keto-mojo.com

Location:

952 School Street, Suite 212Napa, California 94559FDA REG: 10055466

Keto-Mojo 5 star review on 15th November 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Too expensive for retirees on a fixed income! How about 50% off? Fred K.”

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Posted 1 day ago

“What. Again?”

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Posted 4 days ago

“dissapointed”

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Posted 1 month ago

“HORRIBLE CUSTOMER SERVICE!! I purchased the keto mojo for glucose and ketones and I continue getting back to back readings within minutes of each other that are different for glucose. I did test the machine several times with the solution and apparently it seems to be working fine so I’m not sure why I’m getting inconsistent readings??!! I’ve emailed them twice and called them once and all I hear is crickets. I’m still waiting to hear back from them and it’s already been a couple of weeks so I highly recommend that you do not purchase from this company!! Also, for some reason, I’m unable to register the machine, It says that the serial number is invalid so I think this company should be suspected of!!”

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Posted 1 month ago

“erreur de code postal ,le paquet n'est pas arrivé”

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Posted 2 months ago

“I placed an order by mistake, but I was able to locate my previously delivered order within moments of pressing the order button. I quickly emailed the company, asking them to please cancel my order. Your company did not reply to my email, and a few days later, the order was delivered. The problem with that is shelf life, and I feel I just spent $50.00 on something that will expire once I'm ready to use it.”

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Posted 2 months ago

“Two times it happened that the stripes were empty”

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Posted 3 months ago

“We were disappointed with this purchase because we thought we are getting continuous glucose monitors. Was watching a video by Dr Boz and that's what she was talking about and had a link for it. Anyway it's not going to work for us so I guess it's going to be another wasted money purchase.”

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Posted 3 months ago

“I had a whole of box strips that didnt work and contact support did not help. Sad to see Ketomojo go the razor and blades model-way.”

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Posted 3 months ago

“The reader never works it never let me set time or date and all my reading seem off and no glucose monitor at all does not register”

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Posted 3 months ago

“the shipments are with ups but they delay the delivery, they don't provide real data. My last box arrived seriously damaged. Expensive and awful service. UPS should be expensive but good but it seems it's awful in my area. Bad service”

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Posted 3 months ago

“I could not get it registered or get the device working. Although I was haveing a bad day.”

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Posted 4 months ago

“Incredibly complicated to use....but hey, maybe that's me. But in today's day and age, a return should be easy, it isn't. If you even breathe on the packaging, they won't return it. Ask and they send you their stern return policy letter.”

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Posted 4 months ago

“I was notified of an auto shipment on May 12. The tracking information showed that a label had been created but at no time has the package ever been given to the shipper. It remains pending as of today. There has been no response to my emails and phone messages. At this point all I want is to cancel my account. I can purchase the product elsewhere with far less hassle. Great product, no customer service whatsoever.”

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Posted 4 months ago

“This has been a very disappointing experience. The strips are very dificult at best. I have wound up pricking my finger multiple times in order to get the strips to accept the blood, and I have wound up throwing away several strips because they just wont pull the blood in! I am highly disappointed in this product and would NOT recommend it to anyone!!”

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Posted 4 months ago

“I’m still waiting for delivery from my 4/28/2025 order. Expected delivery was 5/21/25, yet no delivery and it’s 5/26/2025.”

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Posted 4 months ago

“I didn't get the product. Ups send Ketomojo to a place that I don't have chance to take. It doesn't feel right at all! Give me money back or send mojo to my home!!”

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Posted 4 months ago

“I wrote an email about not receiving the product I ordered and I have not received a response.”

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Posted 4 months ago

“I keep getting error message E11 even though I've changed to new batteries twice it happens immediately when I put the strip in I think I have a defective unit and I sent an email and I also went on chat and never got a response I've never been able to use it once since I received it”

Helpful Report

Posted 5 months ago

“I received an oder of Ketone test strips that had a very short expiration date on them (less than 5 months). Per your survey request, rather than providing a poor customer satisfaction rating, I reached out to your customer service department and explained the situation. Here's the response that I received: "Hello Gary, Thank you for your follow-up, and we are very sorry to hear that you were disappointed with our previous response. We truly understand your concerns regarding the shelf life of the strips, especially given their cost and your expectations when ordering. You're absolutely right that having a clear understanding of product expiration before making a purchase is essential, particularly when buying in larger quantities. We sincerely apologize for any frustration this has caused and for any lack of clarity that contributed to your experience. Our strips typically have an expiration range between 3 to 12 months, depending on inventory rotation and the time of purchase. Not all strips will have just 3 months on them—some will have significantly longer shelf lives. However, we are not able to guarantee which box you will receive or the exact amount of time remaining at the moment your order is packed and shipped by our fulfillment partners. While our strips are designed for sterility and preservation with individual foil packaging, we completely understand that the limited expiration window you received did not meet your expectations. We are actively discussing your feedback internally, and we genuinely appreciate you bringing this to our attention—it’s through feedback like yours that we can identify areas for improvement. We value your experience with Keto-Mojo and regret that this situation has led you to reconsider future purchases. Please know that your feedback is being taken seriously. Please let us know if you have any other questions, and have a wonderful day. Caitlin Keto-Mojo" Needless to say, this was clearly a complete waste of MY time. I received no suggestions or offers that may have helped improve the situation, only excuses and an empty apology.”

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Posted 5 months ago

Keto-Mojo is rated 4.7 based on 16,316 reviews