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Keto-Mojo Reviews

4.7 Rating 14,546 Reviews

92 %

of reviewers recommend Keto-Mojo

Company Reviews

Product Reviews

4.7

Based on 14,546 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

About Keto-Mojo:

The ketone and blood glucose monitoring system FDA approved for kickass ketonians.

Visit Website

Phone:

800.513.1965

Email:

support@keto-mojo.com

Location:

952 School Street, Suite 212Napa, California 94559FDA REG: 10055466

Keto-Mojo 5 star review on 15th November 2020

Keto-Mojo 5 star review on 27th October 2020

Keto-Mojo 5 star review on 21st October 2020

Keto-Mojo 5 star review on 19th October 2020

Keto-Mojo 5 star review on 19th October 2020

Keto-Mojo 5 star review on 15th October 2020

Keto-Mojo 5 star review on 13th October 2020

4

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's started out well, the lance that is included with the kit wasn't very good. I ordered to other one off of the website and it worked great. However, I can't log into the app to upload my reading and I can't get a hold of anyone for help. Very disappointed.”

Posted 9 months ago

“Old strips again.”

Posted 9 months ago

“Useless item and worse customer service and no returns.”

Posted 9 months ago

“Tried contacting customer service for help connecting and pairing my meter. Tried the chat and also left a voicemail. No response. Need a live human being to walk me through the issues, because the video is not helpful. No calls returned. Very disappointed.”

Posted 9 months ago

“I received a pack of 60 ketone strips that were all bad. Customer service refused to replace them despite putting me through extensive steps of testing and video taping. When I successively demonstrated the strips were bad they said oh we can send you a new meter that has 20 ketone strips with it. So basically they don't want to replace all the strips because of how expensive they are. They prefer me to eat the cost of their defective product. Other packs I have received in the past worked fine but this pack was definitely bad and not able to detect ketones. To be so cheap and not replace a clearly defective product just tells me they do not put the customer first nor do they value their repeat customers. Really pathetic guys.”

Posted 9 months ago

“my keto mojo has been having issues syncing. I reached out several times to support. They have ignored my emails. Keto sticks are expensive, and with the device not working properly, a real waste of money. Sad because I really used to like it.”

Posted 10 months ago

“Device was delivered and I took one glocose sample test then inserted the Ketone sample strip but the monitor device did not recognize the strip. I tried four Keytone strips and three more glucose strips. None of them would turn the device on after only one successful test, nor were they recognized if I turned the device on with the strip in the monitor. I called the customer service number and left a message, as instructed, but a recorded message encouraged to send a complaints by email for faster service??? How can emails be faster than a customer service rep on the phone?? I have not heard back from the telephone message. I don’t want to spend days sending and receiving emails back-and-forth to resolve the issue. I am going to send the device back for a refund. I even waited specifically between the instructed customer service hours to leave my message, but there was never a person to answer on the other end.”

Posted 10 months ago

“I returned and canceled product. I have refund email and I'm now getting collection calls?”

Posted 10 months ago

“I never recieved them”

Posted 10 months ago

“I do not have product purchased on 05.31”

Posted 10 months ago

“terrible customer service”

Posted 10 months ago

“First, I must admit I am technically not so handy. For me this device is really not user friendly. The User 's Manual is confusing. Difficult set up of the device, especially the lancet device. Finally, I managed to set up. But, I did not succeed to do any test until now. No results are shown on the screen. It' s all confusing. I also bought Accu Check Guide, which to me is a lot more user friendly.”

Posted 11 months ago

“I wanted glucose test strips and ended up with ketone strips. It seems all wrong that ketone strips are baby blue. Just not happy.”

Posted 11 months ago

“Unfortunately the blood glucose accuracy of my unit is dismal. It consistently measures about 15 points, not percentage, points high. I’ve tested multiple batches of strips with the same result. So, I have to use a separate glucose meter and strips. I have no idea if the ketone measurements are accurate. Disappointed.”

Posted 11 months ago

“I'm a homebound severely disabled veteran. All I asked for was a simple app update/fix. They referred me to a convoluted website help area that doesn't answer my original request. I'm visually impaired, how insulting it is to be sent to a reference that doesn't answer my question, it only hurts my eyes to read it.”

Posted 11 months ago

“Not accurate, verified with Sonorquest lab in Flagstaff”

Posted 11 months ago

“I never received my item”

Posted 11 months ago

“I'm having trouble with it not reading my glucose at all. I've tried calling but no return call.It does read my key tones. At this point I'm disappointed.please help. I've wasted several of my test strips trying for reading”

Posted 11 months ago

“The last time I messaged in about my last broken meter I had a similar experience. The individual answering doesn’t seem to understand the product very well, and answers back to you as if you’re trying to pull one over. I then last year asked for another human to talk to and Michelle fixed and took care of everything. This time a year later my meter won’t register my strips, I show by video this by placing the strip into the meter and it won’t beep. And yes the sound was on, as it beeped when I turned the meter on. I displayed a comparison on my husbands meter as I placed the strips on his meter it beeped. Like it has for the last 2 years I have used this product every single day. I then also asked for the replacement, if it could be shipped the fastest possible, and was told the standard shipping would be just as good. Since I am in Canada then I have to wait additionally for my brokerage and transport to me in Canada so now I’ll be with out a meter for 3-4 weeks… I like this product however your customer support needs some great improvement.”

Posted 11 months ago

“I plan on returning this product, customer support just left me out to dry”

Posted 1 year ago

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Keto-Mojo is rated 4.7 based on 14,546 reviews