Keto-Mojo Reviews

Name: Keto-Mojo
Rating: 4.67

4.7 Rating 16,086 Reviews

92 %

of reviewers recommend Keto-Mojo

4.7

Based on 16,086 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Keto-Mojo:

The ketone and blood glucose monitoring system FDA approved for kickass ketonians.

Visit Website

Phone:

800.513.1965

Email:

support@keto-mojo.com

Location:

952 School Street, Suite 212Napa, California 94559FDA REG: 10055466

Keto-Mojo 5 star review on 15th November 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of the worst customer experiences I’ve ever had. I was bounced around between three different customer service representatives, including the shipping manager, and no one had the right answer one asked me for it if I want to ship, and the other asked me for a refund when I asked for a reshoot, they just proceeded to just issue a refund.”

Helpful Report

Posted 1 year ago

“Sent two e-mails to support on an incomplete order. There has been no recorded response.”

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Posted 1 year ago

“i have a problem with my meter. talked to Ken, sent him the info he requested. it's been almost three weeks and havnt heard from him since. Very disappointed!!”

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Posted 1 year ago

“Terrible customer service. Called left message. Got a recorded call back 3 days later. No resolution to my problems with the meter. HORRIBLE! save your money.”

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Posted 1 year ago

“I bought a new batch of glucose strips because I was getting readings that were off by a lot compared to another meter. I intermittent fast daily so this is how I knew something was off, after receiving these new strips I’m still getting poor readings, leading me to believe that the meter is the issue. The things is still fairly new and lightly used, so I’m not sure why this is happening. I tried reaching out to the customer support and they are not exactly helpful, they are asking a lot of questions and never followed up. These devices are not cheap so I expect more from them. At least fix the thing.”

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Posted 1 year ago

“I cannot use this so since I cannot return it (seal broken) it’s in the trash. Directions are vague and so small I can’t read them or see the illustrations. Why such small print? Device did not work. It didn’t soak up my blood droplet. Super sipper - ridiculous. Videos too vague and guy talks too fast and of course everything g worked perfectly for him because he knows how to do it. Very disappointed in your device and company!”

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Posted 1 year ago

“if i could give a lower score i would .... this is too difficult to operate and you do not do returns...very disceptive company. i was in business for over 30 years and i would never have not let someone return an item. Really not reputable. below you say how did i find the return process... you do not allow returns after the package has been opened??? and that is when the customer can see how impossible it is to operate. Since i have still never used it Will you let me return??? if yes i will immediately. still never used.”

Helpful Report

Posted 1 year ago

“Meter does not sync with the Android app... Successful sync 1 out of 10 times, maybe. Tech Support response is fast, but have never provided a solution.”

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Posted 1 year ago

“Can not find test strips for my keto mojo meter. Ordered the only ones you sell. Appears to be for a newer model. Because they do not work in my meter.”

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Posted 1 year ago

“I have found the meter and test strips easy to use, except for getting them out of the foil packet. I wish they could come in a tube like (some?) glucose test strips do. The app was a challenge at first, but we seem to be getting along fine now.”

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Posted 1 year ago

“I had been issues with my machine. I reached out and still no reply. So I'm definitely not happy. I paid a lot of money for this machine not to work”

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Posted 1 year ago

“Fast delivery as usual”

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Posted 1 year ago

“The worse thing i ever bought. The sync does not work, it says that i sm neasuring in the future but i am not. You have to buy 4 timmes sticks until the Mojo measure. Businnes idea?”

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Posted 1 year ago

“Could not get it to work”

Helpful Report

Posted 1 year ago

“I’ve been using keto mojo testers for years now and have never had a problem. I’ve recommended them repeatedly to my friends and people who ask me about the keto diet. Then, the last batch of glucose strips I bought started giving me faulty reads. In the 9 years I have been testing my glucose and been in a keto diet as well as fasting, I have never had a reading in the 100s, but this batch of test strips kept coming up 120 something or close to that. I would retest and it would be normal for me like 70-80 something. Sometimes I would have to test three or four times before I got a norma low reading and all the numbers were different. I expected to reach out and have someone from your team suggest that there must be something wrong with that batch and offer to replace it. I mean, I figured it would mean more to Keto Mojo to keep satisfied customers than to tell me “hey, it happens sometimes, sorry” like I was told. I felt unheard and unappreciated as a loyal customer. It would cost you a few dollars to send me a new box of BG test strips and cost you nothing to say, “hey, I’m sorry that happened…we know your money is valuable and it must be frustrating feeling like you are wasting costly strips on invalid tests.” I’m really disappointed in the entire interaction.”

Helpful Report

Posted 1 year ago

“Checked glucose and received 79. Less than a minute later, 96. I did not eat or drink anything. Contacted the company and have received no response.”

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Posted 1 year ago

“Shit customer service high price, no product ever seen, due to worst possible deliverer, cash not sent back nor any answer on the emails sent with wish for redelivery or money back. Dont ever buy from tjem I am serious and not the only one look outside this bought review platform. Simply put clear scam. If you look on other reviews you will find out it is methodical and they give a damn about cashing without product and will not answer back. Time for campaign against and law enforcement if comm stays dead beyond a month.”

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Posted 1 year ago

“I really really hate this machine. I don't understand it, I don't know how to set up Bluetooth, I find the instructions so small and the print so faded, I can't read anything. And I have no idea what the control vials are for. I don't know what "in vitro" means. What an awful experience. I wish I just got a simple machine AND a simple explanation of how to calculate the GKI. Your explanations are conflicting, I have no idea what you are talking about. I received this product with some kind of receipt that didn't even show he amount of payment. I will be calling for a refund, and I do not recommend this product”

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Posted 1 year ago

“The Ketone strips have an astronomically high fail rate, the company got your money and couldn't give a hoot.”

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Posted 1 year ago

“only dealt with a bot. never a real person or anyone who tried to help.”

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Posted 1 year ago

Keto-Mojo is rated 4.7 based on 16,086 reviews