Keto-Mojo Reviews

Name: Keto-Mojo
Rating: 4.67

4.7 Rating 16,403 Reviews

92 %

of reviewers recommend Keto-Mojo

4.7

Based on 16,403 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Keto-Mojo:

The ketone and blood glucose monitoring system FDA approved for kickass ketonians.

Visit Website

Phone:

800.513.1965

Email:

support@keto-mojo.com

Location:

952 School Street, Suite 212Napa, California 94559FDA REG: 10055466

Keto-Mojo 5 star review on 15th November 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No follow through! I have called and left a couple of messages! I’m not happy with this machine!”

Helpful Report

Posted 1 year ago

“The meter wouldn't sync to the app and I contacted you multiple times. The meter should have been replaced and it never was. As a company you suck! Also, when I buy my next meter it will not be a ketomojo. Again, you suck!”

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Posted 1 year ago

“Test strips and devices even instructions book have black line on them. And when while testing during the countdown it will shut off and you have to do it again. That’s wasting money on strips and my blood. I emailed to customers service asked for a replacement and send them all the photos. They asked for videos “to prove” I reply I don’t have videos taken as I do not expect the device to be shut off while counting down. Still no response from them. STAY AWAY FROM THIS COMPANY!!!!!”

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Posted 1 year ago

“No direct answers when I asked questions! When you are using mega strips no bulk discount was offered!”

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Posted 1 year ago

“Lancing device was missing from my kit. Requested one be shipped to me. Never heard from customer service. So my kit is still in the box.”

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Posted 1 year ago

“Please make it very clear upfront that there are no returns if package is opened to view contents. I never would have purchased it had I known. I will sell and find other options.”

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Posted 1 year ago

“I just get tired over the problems with synking the Keto-Mojo to the app. It says that it measure data in the future but the date and time and country were just right, it was not in the future. And this problem only occurs early in the mornings. And because of that i used up a lot of expensive sticks Many. many conversations with the support but they couldnt solve the problem. I get tired of that and quit the conversation. Now i am not using the Keto-mojo before 7 in the morning, it looks that this is the problem. But the support sucks!”

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Posted 1 year ago

“Ticket closed and issue is unresolved.”

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Posted 1 year ago

“i bought two units a while back. i tried to use them and everything was expired. i ordered new test strips and solution and though it tests ok. my readings are very off. i sent information on the vin number of the test strips and no response. so i have all this money invested in something that doesnt work.”

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Posted 1 year ago

“I opened only one box of strips ... there were only 55 strips in the box: 11 of 5 ea. I ordered several boxes but only opened one... the one I am using. My last order, the same thing happened. No, I am not going to take pictures. I am tired of this nonsense.”

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Posted 1 year ago

“Worst customer service I have ever received from any business as you make doing business hard for your customers when there is a valid concern.”

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Posted 1 year ago

“One of the worst customer experiences I’ve ever had. I was bounced around between three different customer service representatives, including the shipping manager, and no one had the right answer one asked me for it if I want to ship, and the other asked me for a refund when I asked for a reshoot, they just proceeded to just issue a refund.”

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Posted 1 year ago

“Sent two e-mails to support on an incomplete order. There has been no recorded response.”

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Posted 1 year ago

“i have a problem with my meter. talked to Ken, sent him the info he requested. it's been almost three weeks and havnt heard from him since. Very disappointed!!”

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Posted 1 year ago

“Terrible customer service. Called left message. Got a recorded call back 3 days later. No resolution to my problems with the meter. HORRIBLE! save your money.”

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Posted 1 year ago

“I bought a new batch of glucose strips because I was getting readings that were off by a lot compared to another meter. I intermittent fast daily so this is how I knew something was off, after receiving these new strips I’m still getting poor readings, leading me to believe that the meter is the issue. The things is still fairly new and lightly used, so I’m not sure why this is happening. I tried reaching out to the customer support and they are not exactly helpful, they are asking a lot of questions and never followed up. These devices are not cheap so I expect more from them. At least fix the thing.”

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Posted 1 year ago

“I cannot use this so since I cannot return it (seal broken) it’s in the trash. Directions are vague and so small I can’t read them or see the illustrations. Why such small print? Device did not work. It didn’t soak up my blood droplet. Super sipper - ridiculous. Videos too vague and guy talks too fast and of course everything g worked perfectly for him because he knows how to do it. Very disappointed in your device and company!”

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Posted 1 year ago

“if i could give a lower score i would .... this is too difficult to operate and you do not do returns...very disceptive company. i was in business for over 30 years and i would never have not let someone return an item. Really not reputable. below you say how did i find the return process... you do not allow returns after the package has been opened??? and that is when the customer can see how impossible it is to operate. Since i have still never used it Will you let me return??? if yes i will immediately. still never used.”

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Posted 1 year ago

“Meter does not sync with the Android app... Successful sync 1 out of 10 times, maybe. Tech Support response is fast, but have never provided a solution.”

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Posted 1 year ago

“Can not find test strips for my keto mojo meter. Ordered the only ones you sell. Appears to be for a newer model. Because they do not work in my meter.”

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Posted 1 year ago

Keto-Mojo is rated 4.7 based on 16,403 reviews