Keto-Mojo Reviews

Name: Keto-Mojo
Rating: 4.67

4.7 Rating 16,403 Reviews

92 %

of reviewers recommend Keto-Mojo

4.7

Based on 16,403 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Keto-Mojo:

The ketone and blood glucose monitoring system FDA approved for kickass ketonians.

Visit Website

Phone:

800.513.1965

Email:

support@keto-mojo.com

Location:

952 School Street, Suite 212Napa, California 94559FDA REG: 10055466

Keto-Mojo 5 star review on 15th November 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“no one returned calls - got the run around - not happy - have moved to a different product”

Helpful Report

Posted 2 years ago

“I still have not received them!”

Helpful Report

Posted 2 years ago

“Broke after testing controls”

Helpful Report

Posted 2 years ago

“I was generally satisfied with the products (glucose-ketone meter, strips, lancing device, etc.) from Keto-mojo; however, my experience with their customer service (in the US) fell short. It was quite awful. I left a voicemail, and someone called me back, but he was condescending, which was unacceptable. When I tried to explain my concerns about the strips, he immediately cut me off and started giving me unrelated answers. He sounded like he was unwilling to provide customers with any support as if he were angry. He didn't listen to me at all, and the call didn't help or resolve my concerns and questions. I thanked him for calling me back and ended the call. This happened back in the summer. Despite this negative experience, I recently placed another order for more products because I needed additional strips for my meter. If I didn't already have the meter, I would never consider buying any products from Keto-mojo again. I hope they can improve their customer service in the future.”

Helpful Report

Posted 2 years ago

“Terrible product and support. Didn’t work after a couple of days. Tried to contact for refund and to return product and heard nothing. V dissapointed as not cheap”

Helpful Report

Posted 2 years ago

“I want to buy keto strips but they are so pricey.”

Helpful Report

Posted 2 years ago

“My orders have taken multiple days to ship both times. I paid for expedited shipping last Friday and it’s still not even shipped by Monday. Not sure the disconnect…??”

Helpful Report

Posted 2 years ago

“I bought the 28-day course a couple weeks ago. Have tried logging in to use it. I am never able to authenticate. Multiple emails, attempted chats with customer service has gotten me no where. Still waiting back from an email I recently sent providing even more information. Horrible support for a product impaid $125 to access.”

Helpful Report

Posted 2 years ago

“I still did not receive my order.”

Helpful Report

Posted 2 years ago

“Bad customer services. No interest. Here is my review as promised. https://uk.trustpilot.com/reviews/64db62806c716ce39629e78c”

Helpful Report

Posted 2 years ago

“I look forward to learning about food, which I do not have a relationship with. Dr Nicole deserves the praise. Hope to learn Keto and autophagy. Would like to clean out body system yet have good food, and when to to eat it.”

Helpful Report

Posted 2 years ago

“I had initially a terrible experience with customer service. This has continued. I am still trying. I am getting erratic readings and I am somewhat experienced at this point. I need someone to call me. If this survey is about the gentleman that left me a message, he was alright. Sorry I missed the call and please don't apply this review to him. Otherwise, I have had a hard time with customer service. Please call me again. Thanks”

Helpful Report

Posted 2 years ago

“Meter is too inaccurate to be of any use”

Helpful Report

Posted 2 years ago

“The Keto strips never work, no matter how careful I am with them. And with the glucose strips I can’t ever get a reading for my girlfriend. I managed to get a glucose reading for myself, but after wasting 4 strips. Its very frustrating to be fasting and then trying to measure my ketones for it to never work.”

Helpful Report

Posted 2 years ago

“No recibí ningún producto. Totalmente decepcionada”

Helpful Report

Posted 2 years ago

“In order to save money on postage I ordered a SUPER PACK of glucose and ketone test stripes together with my GKI Starter Kit in July 2023. When my order arrived I noticed that the strips in the SUPER PACK had a "use before" date of October 2023, whereas the strips included in the GKI Starter Kit were good to use until March 2025. I contacted their customer support team and asked them to replace this soon-to-expire SUPER PACK with one that has a significantly longer shelf life than a mere 3 months. They refused and informed me that their SUPER PACKS all had a shelf life of 3-12 months, depending on inventory rotation... As a scientist, I consider it to be unprofessional and dubious business practice to provide consumers with diagnostic materials that are on the verge of expiring. As a customer, I consider the experience with their customer support team appalling. If this continues to be an issue in the future I will stop ordering their stuff and switch to a different company.”

Helpful Report

Posted 2 years ago

“Your process sucks. Your unreliable. You have glitches. You are another fly by night software con.”

Helpful Report

Posted 2 years ago

“The buying process on a mobile device is complicated. My parcel was shipped to Germany, not Spain.... since 4 weeks its on his way. Still waiting for refund because the parcel is still travelling around the world. Did a new order... the 10 gratis test stripes did not come with the package.... very dissapointed.”

Helpful Report

Posted 2 years ago

“Company said last month they would honor their warranty if only I would send them a photo of error 4. This photo is hard to obtain because it quickly morphs into error 2 which they won't accept. I then tested meter against a lab result and sent it to them showing out of their certification limits. I also bought for $60 more test strips. I experienced 20% failure on earlier strips and 50% on the new test strips although it is too early to determine a more accurate wasteage (test strip throw away) average. With all that time, my expense and lost opportunity Keto-Mogo has now presented me yet another delay condition, at my further expense, to avoid compliance with their warranty.”

Helpful Report

Posted 2 years ago

“It's started out well, the lance that is included with the kit wasn't very good. I ordered to other one off of the website and it worked great. However, I can't log into the app to upload my reading and I can't get a hold of anyone for help. Very disappointed.”

Helpful Report

Posted 2 years ago

Keto-Mojo is rated 4.7 based on 16,403 reviews