Kettler Reviews

Name: Kettler
Rating: 4.40

4.4 Rating 2,493 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,493 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st August 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent quality product”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of Kettler Joanne! We're so pleased to hear that you found our product being of excellent quality - we strive to always provide the best products that we can!

Posted 2 years ago

“Very pleased. Quick delivery. Fits well. Very neat. The rain just rolls off it.”

Helpful Report

Posted 2 years ago

Thank you so much for the 5-star rating of our Kettler product! We're very pleased to hear it meets your expectations and that you had a quick delivery. We appreciate you being a loyal and repeat customer - thank you!

Posted 2 years ago

“Do the job there intended for. You can ask no more!”

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Posted 2 years ago

Thank you Andrew for your kind words and 5 star rating of Kettler! It's customers like you that truly help us reach our goals of providing quality products that do the job they are intended for. We are also grateful that you have been a repeat customer since you can speak for the consistency of our products and customer service.

Posted 2 years ago

“I would like to give the Kettler brand the highest number of stars for their atrocious 3m wind up Parasol which I paid £140 for and has lasted a month and for being so dismissive about my claim from the supplier. The parasol is weak and way too heavy to be of the tilting type and the wafer thin aluminium pole has torn away from the metal pin that runs thru it and the plastic winding mechanism. I am told that because the parasol was placed into a hole in the decking to stop if moving about, that the force of the wind (summer breeze) that it was subjected to caused it to break. The point at which the parasol has broken is half way up the pole and not at the greatest point of leverage which is the lowest point. My opinion is that this item is poorly designed, made from inadequate materials and really not for for purpose. I am very disappointed with both Hillmount Online who sold the product to me and Kettler who have refused to entertain my claim despite all the information and photos I have provided them with.”

Helpful Report

Posted 2 years ago

“Following a slight problem on a number of our new Savita chairs, Kettler were really good in making number of trips to replace the chairs and fix the problem. The Customer Service attitude was excellent, Gary and Abi were very helpful and there absolutely no argument about getting replacements. We now have a very comfortable set of chairs, thank you”

Helpful Report

Posted 2 years ago

Thank you Jonathan for your 5 star rating of Kettler. We genuinely appreciate your repeat business and fantastic feedback! We are very glad to know that you are satisfied with our service.

Posted 2 years ago

“Excellent customer service. Bought a garden furniture set through M&S but there was a slight problem with one chair. I was delighterd that they could help me as I had feared I would be told to go back to M&S as I had bought it from them. After some email correspondence I managed to exchange the chair from their base in Redditch (25 mins drive away) but I was also offered the opportunity for them to deliver the chair and take away the other one. No issues at all with replacing the chair, with very friendly and helpful staff. Also, the quality of the garden furniture appears extremely good.”

Helpful Report

Posted 2 years ago

Thank you so much for your positive review, Phil! We are delighted to hear that you had such great experiences with Kettler, both in terms of customer service and the quality of our garden furniture. We appreciate your loyalty and that you continue to use our services. Thank you for sharing your story with us.

Posted 2 years ago

“Have had a Sienna set of table and chairs for more than 20 years, and most of the set is still going strong. Great to be able to get replacement pieces and spare leg ends when required. Fast, efficient ordering”

Helpful Report

Posted 2 years ago

Thank you so much Alison for your generous 5 star rating of Kettler! It is wonderful to hear that you have been a customer of ours for more than 20 years and that the Sienna set of table and chairs is still going strong. We truly appreciate it when our customers keep returning!

Posted 2 years ago

“STAFF VERY PROFESSIONAL, KNOWLEGDABLE AND HELPFUL”

Helpful Report

Posted 2 years ago

Thank you so much for your positive review, Keith! We're very glad to hear that you had a great experience with Kettler. We strive to ensure that our customers have nothing but the best service, and we love that you found our staff to be professional, knowledgeable and helpful. Appreciate your kind words!

Posted 2 years ago

“simple to follow warranty process and excellent customer service in arranging replacement item”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of Kettler! We are thrilled to hear that you have experienced our simple to follow warranty process and excellent customer service in arranging a replacement item. Your feedback means so much to us!

Posted 2 years ago

“I recently contacted Kettler about some concerns with my mesh furniture and was delighted with the response. I contacted them on Sunday evening and by Friday lunchtime, I had received a replacement table and chair! I had been hesitant about claiming under the warranty but the customer service was brilliant from start to finish and I would certainly recommend this company . Thank you Kettler.”

Helpful Report

Posted 2 years ago

Thank you David for your 5 star rating of Kettler! We are so happy to hear that you had a great experience with our customer service resolving your furniture concerns. We take pride in providing high-quality customer service to all of our customers, and we're glad that we could assist you in a timely manner. We appreciate your kind words and for recommending Kettler. Thank you again!

Posted 2 years ago

“Brilliant efficient service, very clear website.”

Helpful Report

Posted 2 years ago

Thank you so much for the 5 star rating and for your kind words regarding our service and website. We greatly appreciate that you are a returning customer and that we have been able to meet your expectations. Thank you so much for your continued patronage!

Posted 2 years ago

“Excellent furniture”

Helpful Report

Posted 2 years ago

Thank you Phillip for your 5 star rating of Kettler! We at Excellent Furniture are delighted to hear that you're happy with your purchase. We are passionate about furnishing people with the highest quality products imaginable and we appreciate your kind words!

Posted 2 years ago

“Really excellent furniture and fist class customer service support”

Helpful Report

Posted 2 years ago

Thank you so much, Neil, for your 5 star rating of Kettler. We really appreciate your feedback, especially your comment about our really excellent furniture and first class customer service support. We are grateful that you have been a loyal customer to Kettler and we thank you for continuing to choose us for your furniture needs.

Posted 2 years ago

“Excellent delivery time. Very durable product. Would thoroughly recommend.”

Helpful Report

Posted 2 years ago

Thank you so much, Sandra, for your 5 star rating of Kettler! We really appreciate you taking the time to share your positive experience with others. We are so glad to hear that you were fully satisfied with the product, that the delivery time was satisfactory, and that you would recommend Kettler. We thank you for being a loyal and returning customer.

Posted 2 years ago

“Customer Services knowledgeable about products I needed to care for my table. Received in good time. Products easy to use abd have restored my table top and arm rests so very pleased”

Helpful Report

Posted 2 years ago

Thank you so much Susan for your 5 star rating of Kettler! We're so happy to hear that you were pleased with the services and products that you received. We truly appreciate you being a repeat customer and look forward to helping you in the future.

Posted 2 years ago

“Item was damaged on arrival but the customer service to resolve has been first rate. I will definitely buy from them again.”

Helpful Report

Posted 2 years ago

Thank you Natasha for your 5 star rating of Kettler! We are glad that despite the issue you encountered with damaged item upon receiving your order, our customer service was able to address the problem to your satisfaction. We thank you for being a return customer and for your support!

Posted 2 years ago

“order delivered promptly.”

Helpful Report

Posted 2 years ago

Thanks so much for the 5-star rating of Kettler! We're so glad to hear that your order was delivered promptly and that you've been a returning customer. Your satisfaction is our priority and we look forward to continuing to serve you.

Posted 2 years ago

“Prompt and efficient service. The replacement covers were very good value, I'm thinking of getting a full set in case my Palma suite is discontinued.”

Helpful Report

Posted 2 years ago

Thank you for your five star rating of Kettler Liz! We are glad to hear that you are satisfied with our prompt and efficient service. The replacement covers were also great value and we appreciate that you are thinking of getting a full set in case your Palma suite is discontinued. We are confident that our products and service quality will continue to meet your expectations.

Posted 2 years ago

“Well fitting”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of Kettler! We are so pleased to hear that our products are well fitting and provide excellent value. We are happy to have you as a repeat customer and appreciate your business!

Posted 2 years ago

“The customer service team were exemplary and really helped me in locating leg stands for my garden table. Very impressed with the service I experienced. Thank you”

Helpful Report

Posted 2 years ago

Thank you, Jeannette, for your 5-Star rating of Kettler. We are very glad to know that you were highly impressed by our customer service team! It is immensely satisfying for us to know that their exemplary service made it possible for you to locate stands for your garden table. Thank you for your kind words!

Posted 2 years ago

Kettler is rated 4.4 based on 2,493 reviews