Kiddicare Reviews

Name: Kiddicare
Address: Club Way Cygnet Park Hampton, Peterborough
Rating: 1.26

1.3 Rating 193 Reviews

6 %

of reviewers recommend Kiddicare

1.3

Based on 193 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

About Kiddicare:

Established in 1974, Kiddicare is the largest online nursery and baby supplier in the UK. Kiddicare is the UKs number one online baby shop, supplier of baby products and accessories including prams and pushchairs, nursery furniture, car seats, baby cots baby furniture and equipment.
Our 60,000sq foot showroom based in Peterborough (www.kiddicare.info) is the largest in Europe and offers one of the widest ranges of baby products, accessories and equipment stocking all your favourite baby brands including Quinny, Maxi-Cosi, Britax, Graco, Maclaren,Baby Bjorn, Cosatto and Phil & Teds under one roof.

Visit Website

Phone:

0871 7817 000

Email:

hello@kiddicare.com

Location:

Club Way Cygnet Park Hampton
Peterborough
PE7 8JA

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very disappointing in your level of customer service! We ordered a 3 in 1 travel system (ickle bubba). The buggy will not fold as it has some how jammed. After numerous emails from your team to try and get this sorted it still hasn't. A courier was supposed to have been ordered more than a week ago which never happened then after being ignored for more than a week a courier arrived here this morning. Who wouldn't take the buggy as it WONT fold down. This has been stressed on so many occasions yet nothing has been done. We have been trying to sort this out for more than 3 weeks now. And Im finding this really stressful with my 5 month old as I cant take her out or go into certain places as it wont fold down.”

Helpful Report

Posted 8 years ago

“Absolutely shocking that my child has a car seat that isnt fit for purpose it moves all over the place as there just isn't enough support on it he also gets his arms out and can climb out when straps are as tight as possible and apparently there is nothing wrong with it also customer service is terrible will never use them again! Disgusted”

Helpful Report

Posted 8 years ago

“Beware do not buy from kiddycare”

Helpful Report

Posted 8 years ago

“We have had a truly rubbish experience of Kiddicare. We ordered a car seat which was advertised as suitable for our car but when it arrived it was no good. It was an isofix one with a top tether and when installed it rocked back and forwards a good 3 inches and didn't fit flush to the seat. I contacted them and was advised the fit was fine but I wasn't happy with it so asked for them to collect it and get a refund. They refused to pay for the return even though it was advertised as compatible and clearly wasn't. so it cost me £17 to return and then 5 weeks after I had proof it had been delivered to them I had to chase up my refund as they hadn't processed it. They didn't even apologise when I chased it up! and how an online company can have such a poor returns policy...”

Helpful Report

Posted 9 years ago

“Shame I can't put minus stars in, everything I have read on here is true of my own experience. Terrible company is a compliment, avoid avoid avoid and if your really tempted hit yourself hard with a blunt object! It's less pain in the long run”

Helpful Report

Posted 9 years ago

“I wish I had seen these reviews before I ever had anything to do with Kiddicare. I ordered a travel system from them and was told I would have to wait 6 weeks to be delivered. We were fine with this, but of course being the crappy company they are, it took longer. The delivery dates were changed twice without prior notice, which meant sitting at home waiting for a delivery that never came. I rang and spoke to a girl in customer services who was so mannerless and rude; when I requested to speak to complaints, she told me they were also the complaints team so obviously that was a dead end. When the delivery finally came, we discovered it had a few faults so I requested a refund. I was told to provide proof which I did (video and photos) and then they sent me an instruction video on how to assemble the system. I have a PhD in Engineering for God's sake, putting together a baby travel system isn't exactly rocket science! I insisted that it was faulty, I didn't want a replacement but just a refund. When arranging a collection, I was sent a form to provide an alternative address where they would collect from, as I informed them I wouldn't be home. I got a call from the driver on the collection day that he was at my front door, apparently he wasn't forwarded the collection form I filled out! My wife managed to diffuse the situation and they eventually went to the right address. After almost 2 weeks of waiting for a refund, I called again only to find out the request hadn't even been raised. I kicked off and told the agent that I was going to report them to the FCA/Ombudsman - she had the nerve to tell me their calls were not recorded, so basically I had no proof! Presently, I am still waiting for a refund - fingers crossed I don't have to come here with more tales of woe. AVOID! AVOID!! AVOID!!!”

Helpful Report

Posted 9 years ago

“Absolutely the worst customer service and place to buy from! Ordered cot and mattress for next day delivery ... Mattress arrived today no cot! So phoned and asked where cot was they said will be delevered later today and they'll phone by 2 to confirm! Didn't hear anything so phoned them at 5 they were just like oh cots out of stock for 6 weeks and I can't refund mattress as its not faulty and they can't exchange anything! So left with a certain size mattress and no cot!”

Helpful Report

Posted 9 years ago

“In the past I have ordered items without concern, this time has been a giant sized headache! I ordered a cot bed mattress which said available for next day delivery/in stock/ del 3-5 days. After day 5 my item hadn't arrived. I then spoke to a team member who issued this to be sent out next day, next day came and went. Back on the phone and there had been a giant mess up, it would be here in the morning. In the morning I received an email saying in was still at the depot but they could try to get it here tomorrow. How many days am I expected to wait in to sign for my parcel that's never arriving. I'm so cross and let down by kiddicare this time it's untrue!”

Helpful Report

Posted 9 years ago

“Worst customer service I have ever received. This in relation to a child car seat. They do not take child safety or customer care seriously. Shocking.”

Helpful Report

Posted 9 years ago

“Ordered a chest of drawers there were faulty components. Called these people they told me to email. I emailed as directed with all the relevant information. I then contacted them I was asked to send photos in which I did. I had to then contact them only to be met by RUDENESS. Then they told me that they will have to order the parts from Denmark and that will take 10- 14 days to arrive in the country and then more time to get to me. My child would have been here at that time.”

Helpful Report

Posted 9 years ago

“I will never be ordering off kiddi care again I have waited in all day as I got a text saying my item would be delivererd it then didn't show up and I phoned customer service today who couldn't have been anymore useless the are so unprofessional and don't care about the customers at all!”

Helpful Report

Posted 9 years ago

“Worst company I've ever had the displeasure to conduct business with. After buying - quite an expensive - mattress I then get a phone call a few days later from the delivery men saying they were an hour away, I told them I wouldn't be in so happily arranged redelivery for Friday. Friday came, no mattress. Called Kiddicare for the next FOUR DAYS and continuously got told by helpless person after helpless person that they didn't get a signature for delivery but it WAS delivered?! It wasn't. My girlfriend and I moved into our new flat on the following thursday without a mattress and 10 days after the initital 'delivery' they've agreed to 'issue me a refund which will take 5-7 days'. They've left us without any form of comfort in our new unfurnished house. It's ridiculous. I will never buy from Kiddicare again.”

Helpful Report

Posted 9 years ago

“Had to contact the supplier myself for my order due to kiddicare keep saying they weren't getting back to them l. Suppliers gave me more contact than kiddicare did & informed me that they hadn't paid them for an order I placed almost 4 weeks ago! They had taken the money from my account the same day. Requested a refund - not optomistic on that either. Appalling customer service when refund requested. Absolute disgrace”

Helpful Report

Posted 9 years ago

“Awful buggy! I brought this buggy on offer for £99.99 and really wish I had spent the extra on a decent buggy. It is abit bulky but that's not a problem. The real problem is the wheels. The front wheels turn sideways and stick making it impossible for you to keep moving forwards and you have to go and turn the front wheels around to move again. It happens alot as well, every time you try and turn or when you stop and then start again it just well not move. I 100% would not recommend this product to anybody. If I could afford to I would scrap it and buy another. The bin is the best place for it.”

Helpful Report

Posted 9 years ago

“I ordered a highchair on 30th November. The price was competitive, however I am still waiting for it to be delivered. They use a company called Hermes, who say they have trie to deliver the item several times. They have now returned my parcel to Kiddicare. I have my parcels delivered to my works address as I work full time and have never had a problem before. Hermes said that there was nobody at the address to take the parcel and nowhere safe to leave it. Total rubbish. All,the dates and times they have quoted I was in work with at least six other staff who would have accepted the parcel if I wasn't around at the time. I have complained to both Kiddicare and Hermes with no results. Think I'll stick with eBay.”

Helpful Report

Posted 9 years ago

“Conclusion First: Awful experience, bad customer service and no regard for customers once they get your money. These people are truly awful. Pay more and get good after-sale service elsewhere. I bought a pushchair from them which developed a fault within weeks. Sent it for repair. They could not repair it and did not have a replacement either, so issued a credit note to buy from them again. I bought another pushchair straight away from them. This time there were two accessories missing from the pushchair. I emailed them straightaway. They accepted that the missing item should have been provided with the order. They ordered me the parts. Nothing happened in weeks. Emailed them again and someone else ordered them again. Nothing happened again for weeks. From now on, every time I emailed or phoned, they accepted there fault, apologised and ordered parts again and again but nothing ever materialized. On one occasion, one customer services agent wasted half an hour of my time on phone and was that ashamed of their awful service that promised to check the status of the order every second day and offered some kind of vouchers once the order was fulfilled. Nothing a happened again. Contacted them and asked for that particular agent only to be told that she was not working for them anymore. It is almost two months by this time. I finally requested to speak to a complaints team. Apparently, every customer services agent you speak to is part of the complaint department as well. Requested to speak to senior member or manager but obviously not available and will get back to me. This is what a got in the email from the one of the developing team leaders called Luke: “I sincerely apologise for the lack of communication and can assure you I have spoken to the agents involved. The agents that were dealing were fairly new and subsequently didn't know the product and what it contained. I can tell you that the color pack doesn't actually come with the items you have mentioned as per baby style and there website. This is were the communication broke down i can only apologise and i can now advise you i have ordered these items with spares as a gesture of goodwill down to the time delay.” I emailed him back to say that your agents accepted that the missing parts were part of the order, and your website still shows that they are accessories to be included in the box with the pushchair. Secondly, I do not take charity and not need goodwill gesture, only asking for what I have paid for. I requested them to take collect the rest of their pushchair and give me a full cash refund so that I can buy from somewhere else. Straight away agreed to give me refund and somehow a collection fee of £15 will be deducted. Told them why I would pay for collection fee resulting due to their incompetence. Waived the charges but only if I missed the collection then will have to pay. Fair enough. Collection was smooth. But the refund was not. The only refunded me the extra money that I had paid for the second pushchair from my card but not the credit note that resulted from the initial faulty pushchair order. I contacted them back and said that I have requested full CASH refund and had informed you that I will not be buying from you again. They told me that I will not get cash for the original purchase amount under no circumstances but only credit note. I explained to them that the credit note was of not use to me and that I have paid you by card originally and it was you have who issued the credit note in the first place. I requested to speak to Luke who originally agreed to refund but they would not let me speak to him. So I emailed him but got the same reply. They emailed me the credit note a week later which is setting there. I would not buy anything from them again. I am very disappointed overall. They wasted my time and resources plus their own resources. Lost one customer and will lose many with this kind of attitude. I spent more elsewhere and got what I wanted with respect.”

Helpful Report

Posted 9 years ago

“"Ordered Kiddicare Mooch Travel System in True Red. Was absolutely delighted when I saw this at a sale price of £99.99 (reduced from 299.99). Like the saying goes, ""If it is too good to be true… All was well on the first week of purchase and that's as far as the good news goes. Was out with the baby and right in the middle of the road, the wheels lock and nothing would make it bulge. Luckily, I had someone next to me who quickly helped to lift this product and we hurried crossed the road. I thought this was a one off but lo and behold, it was the beginning of the nightmare. I endured for a couple of weeks until it became too dangerous and plain stupid to continue with this product. Contacted Kiddicare - absolutely appalling customer service. They offered to come pick it up. It took 3 attempt before they took it for repairs. Returned the product and it was still faulty. They suggested taking it for another repairs but I won't be standing for this rubbish!"”

Helpful Report

Posted 9 years ago

“Appalling customer service and appalling delivery firm, Hermes. I had to make 3 calls today to find out where my parcel was and was kept on hold for a total of 30 mins with no outcome at the end of it. Hermes texted on Saturday to say delivery would be made that day. It wasn't. Hermes texted me on Sunday to say delivery would be made that day. It wasn't. Apparently, the person turned up in a vehicle too small to collect the parcel from the depot. That because Hermes use couriers that drive tiny, clapped out hatchback cars in this area!!! Customer service were useless and just kept putting me on hold and didn't resolve anything. I shall simply go into the store (an hours drive away) in Peterborough and voice my problems regarding this order in person. They do not care one jot about the customer and you are treated with utter disrespect. I will NEVER, EVER use this company again and would NEVER, EVER recommend them”

Helpful Report

Posted 9 years ago

“My order was never delivered. Ordered my item online (a baby changing table) and received a txt message in the morning telling me my item would be with me that same day. I tracked my parcel via the link they gave me and it showed "Hermes" (delivery company) had tried to deliver and would re attempt the following day. I had not left the house, they had not tried to deliver my parcel. This happened again the next day. I told kiddicare who assured me the delivery firm had the correct address and would definitely be delivering my parcel the following day. Again the same thing happened so I called kiddicare again who told me they would cancel my order and send out a new order through a different delivery company "Interlink" and that they would txt me in the morning with a time when my parcel would be delivered and it would DEFINITELY be delivered that day. I had no txt. Nothing was delivered. I spoke to kiddicare again who then told me that the item I had ordered was now discontinued so could not send another item through "Interlink". I had ordered the last item which was with the original delivery company "Hermes" who had failed to deliver the item on several occasions. Not only failed to deliver but reported that they'd tried to deliver when they hadn't. I was called by kiddicare to assure me that my parcel would be delivered by "Hermes" that evening at 6pm. It wasn't. I am now in the process of trying to obtain a refund which is incredibly difficult and having had such a negative experience I will never use this company again. I have been totally messed around, lied to and am furious with how I've been treated. They should have told me originally my item was discontinued. God knows what "Hermes" have done/are doing with my order.”

Helpful Report

Posted 9 years ago

“Ordered last month, after a few days got a text from a courier saying they will deliver next day, next day came and nothing delivered. Then got an email saying Kiddicare hasn't sent out the pakage to the courier. back and forth same excuses for a month now. Kiddicare don't care about customers, they only want your money and will make excuses not to refund a order saying until the courier sends the item back they cant do anything. DO NOT ORDER FROM KIDDICARE order elsewhere.”

Helpful Report

Posted 9 years ago

Kiddicare is rated 1.3 based on 193 reviews