Kiddicare Reviews

Name: Kiddicare
Address: Club Way Cygnet Park Hampton, Peterborough
Rating: 1.26

1.3 Rating 193 Reviews

6 %

of reviewers recommend Kiddicare

1.3

Based on 193 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

About Kiddicare:

Established in 1974, Kiddicare is the largest online nursery and baby supplier in the UK. Kiddicare is the UKs number one online baby shop, supplier of baby products and accessories including prams and pushchairs, nursery furniture, car seats, baby cots baby furniture and equipment.
Our 60,000sq foot showroom based in Peterborough (www.kiddicare.info) is the largest in Europe and offers one of the widest ranges of baby products, accessories and equipment stocking all your favourite baby brands including Quinny, Maxi-Cosi, Britax, Graco, Maclaren,Baby Bjorn, Cosatto and Phil & Teds under one roof.

Visit Website

Phone:

0871 7817 000

Email:

hello@kiddicare.com

Location:

Club Way Cygnet Park Hampton
Peterborough
PE7 8JA

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely shocking company. Ordered a singing postman pat on Thursday on express next day delivery as is my grandsons birthday on the Sunday. I thought the box looked a little battered on arrival and it didnt work. Contacted customer services straight away but nothing they can do till the Monday, although you can place a NEW order and it be delivered on the SATURDAY. THE MOST UNHELPFUL CUSTOMER SERVICE I HAVE EVER ENCOUNTED, quite rude and patronising also. Will never order from this company again.”

Helpful Report

Posted 9 years ago

“I purchased a stroller to take on holiday which fell apart on its first outing. Requested a refund on several occasions as it was obviously faulty but still brand new. However my requests were completely ignored by 'customer service' & they returned the stroller back to me - despite having told them I'd already be had to purchase a replacement!! So stuck with an unwanted dangerous stroller!!:(”

Helpful Report

Posted 9 years ago

“My wife ordered 2 identical car seats from them. They arrived promptly but when I tried to fit them the wouldn't fit in either my car or my wife's. I even tried it in my mothers car with no joy. The isofix bar in the base of the seat does not retract far enough for the car seat to sit against the cars own bench seat, in my wife car the gap between the back of the child seat and the bench seat was over 2". When I contacted customer services they refused to help me and directed me to the website for "returns". Only here did I discover that I had to pay for any returns myself, due to the size of the boxes its cost me £20 to send back a poorly designed product that cannot be used for its intended purpose! Both boxes where very damaged upon delivery and the seats were just loose in the boxes, no padding or even plastic covering them. The second seat wasn't even in the orriginal box. Given that car seats are ment to be looked after or changed after accidents I was shocked they were packaged so poorly, however given kiddicare's lack of interest I'm not surprised.”

Helpful Report

Posted 9 years ago

“Had I seen all these reviews, I would never had purchased anything from kiddicare. I bought a few products online when there was a sale (it was a real bargain) thinking that it would either entertain my little one or can be used as gifts for other kids hoping that I can return them off (because of 365days returns) if they weren't of use. I cannot complain of the products. They are of good quality. It's the returns department that I have to complain about. When I finally decided to return the unwanted items, I wasn't even refunded half the amount. When enquired, they denied of receiving the other items which I totally disagree be caused I packed all in one box and made it a signatures delivery. If the box had been tampered they shouldn't have signed. If they did, they should have found all the items I sent. Later, just by chance I checked my account and calculated the total for which they claimed as have received and even in that they didn't refund me £22.00. It's not about the amount that they have not refunded, it's about the trust on a company that's now lost for me forever. If I hadn't checked my bank statement, I wouldn't have even known they refunded me less amount. No more purchasing in kiddicare for me. And I would say IF YOU ARE PLANNING TO PURCHASE ANYTHING THERE, THINK TWICE!!!”

Helpful Report

Posted 9 years ago

“Purchased a car seat in December 2014 which arrived on time. No problems with the order at all. In April 2015 we noticed our 2 year olds back had sores appearing and he wailed in the car that his back hurt. After a couple of days we realised it was the car seat causing it so contacted Kiddicare to return it. We had to package the car seat at our expense and wait in for a courier (if we missed the courier we were told we would be charged £25.00). I objected to doing this but Kiddicare said there was no other way. I asked for a refund but they refused until they had done a full investigation into the product as they wanted to test the safety of it. Less than one working day after they had it, I was e-mailed to say that in Kiddicare's opinion the seat was safe and there was no issues. They refused to accept any liability for it, asking me what I thought caused the marks and wanted to send the car seat back. I tried to call them to discuss it and was kept on hold for 21 minutes before being cut off as they closed... I then sent a snotty e-mail as I had, had enough asking to make a formal complaint and to get a manager to call me. The manager called and I asked her to look into this as I did not want the seat, it was not fit for purpose and in my opinion was unuseable. I wanted a refund. The manager disagreed with me and said the only thing they would offer as a 'gesture of good will' was a credit note. (I have not, and will not use this out of principle as I NEVER want to deal with this company again). The manager's customer service was awful, she argued with me constantly, told me I couldnt take my complaint further and if I didnt like it I could go to trading standards. I pointed out she had not asked for any details of my make/model of my car in case it was the angle the car seat was at that may have caused the car seat to rub against my son's back. She agreed this could be a possibility and said she would take down the details (but never did!). I am outraged to have spent money on a product that has not only casued injury to my son, but not be fit for purpose and the manufacturer take no responsibility for this and refuse to accept there is an issue. The manager told me the seat was perfectly useable! I will disagree there having seen my sons back bleed from being rubbed red raw! Never ever have I had an issue like this with any product. NEVER WILL I USE KIDDICARE AGAIN - I EVEN HAVE CREDIT TO SPEND WITH THEM AND REFUSE!! HOPEFULLY THAT GIVES YOU SOME IDEA HOW AWFUL THEY REALLY ARE!”

Helpful Report

Posted 9 years ago

“shocking after sales care....................... only got a one star as there is no option of zero stars”

Helpful Report

Posted 9 years ago

“Ordered from them with next day delivery included, the item I was buying had a saving of approx £35. I received confirmation of order email so waited in, item did not arrive, emailed them on 3rd day and finally got response at end of day 4 saying item was no longer available from manufacturer. DESPITE still being still advertised on Kiddicare website as available, but with increased price! I emailed them back to ask why this was, unsatisfactory response in my opinion. Response was that as refund was already being processed they couldn't do anything. Poor service and customer care. Won't ever use or recommend them again”

Helpful Report

Posted 10 years ago

“Horrendous customer service. Still not fixed the broken pushchair we bought of them and now their not bothering to reply to our emails. Avoid like the plague!!!”

Helpful Report

Posted 10 years ago

“Do not buy from kiddicare! I really wish I had looked at the reviews before I ordered a gift for a friend. Each time I called I was assured the chair would b delivered the next day, before I knew it a month had passed and was no further forward in finding out what had happened to it! I got excuses like the driver had broken his arm so there was a delay, that they only delivered to my area on a thurs. anyways I cancelled and ended up saving a tenner in Argos :).. Wouldn't want anyone else wasting time with this company!”

Helpful Report

Posted 10 years ago

“Cheap crappy products and extremely bad customer service, avoid at all costs!!! Pay the little extra and buy from elsewhere these people are scam artists!!”

Helpful Report

Posted 10 years ago

“Ordered some stuff for my friend off kiddicare as they specified free next day delivery. Early the following day I was going to my pregnant friends house in Scotland. Got a text basically saying it wouldn't be delivered the next day so called to cancel the order as I wont be seeing her again before the baby arrives. 3 times now I have been told that a refund has been processed and will be 3-5 working days but has it f***, now it has been so long I do not have enough money to pay my mortgage and will incur bank charges. I hate kiddicare with a vengeance, even down to that stupid music you get while on hold and the stupid person who keeps saying they are getting a lot of queries (its because they are crap) and the 3 LIARS who said my refund had been passed to the accounts dept when it hadn't. Now have to go into my bank and report them to get a refund. DO NOT BUY THROUGH KIDDICARE”

Helpful Report

Posted 10 years ago

“I am so disappointed with kiddicare. I ordered a obaby stroller in the sale. The delivery was quick which was good. However the item was faulty and I asked for a replacement. I was promised the replacement the next day when they said they would take the faulty one and leave me the replacement one. I was impressed by that fantastic customer service. However .......... That did not happen! !. They took my faulty stroller and then informed me a replacement was no longer available.I Was offered to choose another colour stroller but none were available. I could not manage without one and had to purchase another one from else where ,which I couldn't afford but had no choice :(. I asked for a refund instead and dispite being assured my refund has been made I still do not have it. I was expecting it and now my account has charges due to this. I first ordered the Stroller a month ago! . I am so upset to be treated this way.”

Helpful Report

Posted 10 years ago

“Bought a safety gate it was broke when we took it out of the box, cost £16 pounds to return to kiddicare. The ext never arrived but they have I think refunded that. Nothing for the gate which cost £43 all I get when I email is you have had a refund of £9.99. Will never buy from them again.”

Helpful Report

Posted 10 years ago

“Kiddicare have really hit troubled times after Morrisons purchased, Morrisons purchased them from £70 million and after ruining the company sold it last month at a huge loss for just £2 million. Kiddicare have been breaking the law by advertising false/incorrect prices to what the customer pays at the till, not content with over charging customers, they also dislike the DSR (Distant Selling Regulations) - Trading laws that apply to all UK businesses trading on the internet. They are selling everyday products like trampolines, swing seats, play kitchens etc claiming them to be "made to order" in an attempt to get around the regulations for custom made products. The products that Kiddicare are selling are not made to order, every product is physically in stock sitting in a warehouse waiting to be purchased. Kiddicare make customers "opt-out" by ticking a box before they complete their purchase agreeing to £50 being kept if you don't like the product etc. This is against the law! Kiddicare can not ask customer to "opt-out" of consumer law. Their management have over and over again proven to be nothing but crooks when failing to address these issues which could be seen as a mistake until they are pointed out to them and then it is never resolved, in the same way with the overcharging of prices and the refusal to honour the price match policy that was plastered all over stores, till receipts, websites etc. I wish the new owners all the luck in the world trying to recover all the lost customers that the previous managements polices destroyed the company in such a short time. A quick google search for Kiddicare brings up the horror stories on Kiddicare and review sites such as trust pilot rate it as one of the worst Children's Toys companies in the UK!”

Helpful Report

Posted 10 years ago

“We were told a delivery time of 3-5 weeks. After 5 weeks and having not heard anything we contacted kiddicare. It was then delivered after 6 weeks. We have assembled the cot and wardrobe, but were so disappointed to see a clear mark on the outside of the wardrobe where the paint/seal is missing. This could not have been noticed until the product is built. Having invested in this furniture for our baby daughter, we needed it to be good quality and hoped it would last for a long time. Kiddicare have offered to replace the part, which means I need to completely dismantle, and in my opinion weaken the the built up wardrobe, and build it again. Alternatively we were offered £25, which of an expensive set, didn't mean anything. We are so disappointed that after two weeks of emails and phone calls we are still waiting for this to be resolved and after over 8 weeks since purchasing this item my daughter is still awaiting a complete nursery. We have spoken to a lot of other parents at baby groups about this and we never expected this horrible customer service from kiddicare. They just don't seem to care, don't take us seriously and are in no rush to get it resolved. We feel they expect us to just forget about it and go away. Although we brought this from kiddicare, all they do is say it's not down to them and that the manufacturer will contact us. They just don't seem at all bothered. We bought this product from kiddicare not from the manufacturer which means we have trusted them as a company but now we are extremely disappointed this situation and how they treated this issue.”

Helpful Report

Posted 10 years ago

Kiddicare is rated 1.3 based on 193 reviews