Kiddicare Reviews

Name: Kiddicare
Address: Club Way Cygnet Park Hampton, Peterborough
Rating: 1.26

1.3 Rating 193 Reviews

6 %

of reviewers recommend Kiddicare

1.3

Based on 193 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

About Kiddicare:

Established in 1974, Kiddicare is the largest online nursery and baby supplier in the UK. Kiddicare is the UKs number one online baby shop, supplier of baby products and accessories including prams and pushchairs, nursery furniture, car seats, baby cots baby furniture and equipment.
Our 60,000sq foot showroom based in Peterborough (www.kiddicare.info) is the largest in Europe and offers one of the widest ranges of baby products, accessories and equipment stocking all your favourite baby brands including Quinny, Maxi-Cosi, Britax, Graco, Maclaren,Baby Bjorn, Cosatto and Phil & Teds under one roof.

Visit Website

Phone:

0871 7817 000

Email:

hello@kiddicare.com

Location:

Club Way Cygnet Park Hampton
Peterborough
PE7 8JA

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dreadful company, have been promised delivery dates and leg down several times! Eventually got a definite date, took a day off work, & no delivery. They don't even bother to let you know! Do not buy from kiddicare, there is a reason they are closing stores!”

Helpful Report

Posted 9 years ago

“If I could leave a 0 out of 5 I would. WORST COMPANY I HAVE EVER ORDERED WITH. We ordered a furniture set on July 11th. £500 was taken immediately from our account and we were told we would wait 2-4weeks. Now it is October 22nd and we have spent our 4TH DAY waiting in for our delivery ONLY TO NOT RECEIEVE A SINGLE ITEM. Wasted days off work, wasted effort ringing them as they never ring back, wasted energy speaking to customer services people who have no resolutions. A WASTE OF ANYONES TIME AND MONEY. AVOID LIKE THE PLAGUE”

Helpful Report

Posted 9 years ago

“Goods arrived in a disheveled condition box was ripped and marked. Item was a gift to a friend and had to be repackaged. Delivery time stated on website 3-5 working days but when order was confirmed a delivery time of 7 working days was advised. Very poor will not use again.”

Helpful Report

Posted 9 years ago

“They sent me a sleeping bag with a higher tog than the one ordered. I used the bag and my baby was too warm. When I looked at the care label I saw that the tog was 2.5 and not 1. I contacted customer services and they advised that i couldn't have a refund because I had used the product, even though it was there error. I am disgusted in their terrible customer service and attitude. Avoid this company.”

Helpful Report

Posted 9 years ago

“Returned stroller after almost a year of complaining it was faulty from the start, eventually agreed with me that couldn't be repaired. Returned 7 weeks ago still no refund, repeatedly fobbed off by clueless useless staff. Never would I buy from them again!”

Helpful Report

Posted 9 years ago

“Ordered a concord travel cot- Was delivered. Goods are used/ secondhand. Goods dusty and stained - packaging split and tags not attached. - not new ! Contacted kiddicare and send email to no avail. How can a company act in this manner. I can't believe their still trading”

Helpful Report

Posted 9 years ago

“ordered 2 children's Matresses on Tuesday for Wednesday didn't turn up. Now Saturday and no sign. No contact from them. Customer services have no idea where they are or if the are going to get here. I had a similar experience with Worldstors who own Kiddicare so avoid them as well.”

Helpful Report

Posted 9 years ago

“They tell you to refuse the items you don't want on delivery (as a means of returning) and then it's a fight to get your money back. Customer service is a joke and it takes months to get your money back.”

Helpful Report

Posted 9 years ago

“AVOID at all costs. Collection booked and confirmed for faulty pram on phone, no one turned up. Wasted 3 holidays trying to organize this ( actually waiting for non booked collections), still waiting.... Notes on my case reference were ignored, Team Manager - Michelle Rodgers wont take my call as she was too busy to deal with 'others' yet I could hear her in background guiding the guy I was speaking to. Without Pram,Car seat and ofcourse no compensation! Will be taking this further”

Helpful Report

Posted 9 years ago

“Ordered my sons birthday present for delivery on the Tuesday (his birthday was the following Saturday). Except it didn't arrive. I emailed asking where it was and was told it had been lost in transit and they would despatch another straight away. I informed that that I needed it for Saturday and the reason. On Thursday afternoon they emailed to say they wouldn't be able to get it to me. I asked them to express deliver it as we all know that's possible. On the friday they decided to inform me that this wasn't possible and my refund would take 3-5 working. So not only did I not have the item I ordered, I also couldn't have the money back in time to buy a birthday present for my child. Their customer service is non existent. After asking for a telephone number to speak to someone and escalate this matter to a manager their representative wouldn't reply to me. I'm disgusted with them and advise against anyone considering using them. They are an awful company who care little about their customers”

Helpful Report

Posted 9 years ago

“Ordered an item and opted for next day delivery. Took day off work to be in for delivery and by the afternoon it had not turned up. Emailed Kiddicare to make sure it was coming and was told it could take an extra 2 days. When I asked how can it be when it should be next day they will not reply with an answer. Had a text from the courier company at 6pm saying the delivery is on its way and will be here between 8:30pm and 11:30pm. Who gets a delivery at that sort of time but I waited up incase it was coming but of course it didn't. item still hasn't arrived and no answers from Kiddicare now they have my money. Terrible service and will not be using again!!”

Helpful Report

Posted 9 years ago

Helpful Report

Posted 9 years ago

“Disgraceful! Products are very poor quality and dont expect a refund. They will collect the product from you but will not give you a refund. AVOID!”

Helpful Report

Posted 9 years ago

“Appaling customer service- bought a Sleigh Cot bed 4/7/15- delivered broken the next week. Originally refused to take away the broken cot bed (I had to dispose of it myself?!) then waited in twice for deliveries of a new one which didnt happen. Eventually, 3 1/2 weeks later, a new cot bed arrived- also broken. Sent this one back 3/8/15. Still awaiting my £250 refund (as of 4/9/15). Customer service team refuse to let me speak to a manager, fail to respond to my emails and ignore my calls. They then promise a refund in my bank 7-10 days (it did not happen) time and time again. STILL AWAITING A REFUND ------ do not shop with them.”

Helpful Report

Posted 9 years ago

“Appalling service , I returned an item a month ago with proof of postage I've still not got my refund , appalling customer service , keep getting told the same thing over and over. I will never order from kiddiecare again!!!”

Helpful Report

Posted 9 years ago

“You cannot fault them on price, or speed of delivery. However, their customer service is the worst i have ever had the misfortune to contact in my life. Thet have had our prambase to repair for over NINE weeks, no offer of any compensation... AVOID”

Helpful Report

Posted 9 years ago

“No customer service skills, very unhelpful.”

Helpful Report

Posted 9 years ago

“I will never use this company again, over a month ago I placed my order, goods were said instock but no delivery, not told until I chased them. My money taken. Asked for my money back, over a week later no refund after asking luckily I paid using PayPal, I logged a dispute and PayPal made the refund NOT Kiddicare. Don't use this company.”

Helpful Report

Posted 9 years ago

“Disgusting service. Ordered a trampoline on next day service. Promised delivery every day for 4 days, resulting in 4 days at home. Wouldn't provide managements details to discuss. False info given to me. Trading standards and watchdog contacted to resolve the issue in the end after reading HUNDREDS of complaints against this company. If you are thinking of ordering from Kiddicare, Google them first!”

Helpful Report

Posted 9 years ago

“Ordered a baby bouncer for 3 month old son to be told after payment was made it was out of stock and would be 3/4 weeks. 4 weeks later still no sign to called and was told would be in stock the next day and be with us the following day but never arrived still. Never once contacted us for update on order but received at least one email a day saying about there supposedly great products. DO NOT SHOP WITH KIDDICARE”

Helpful Report

Posted 9 years ago

Kiddicare is rated 1.3 based on 193 reviews