KILLSTAR Reviews

2.5 Rating 153 Reviews
35 %
of reviewers recommend KILLSTAR
2.5
Based on 153 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 60%
Accurate And Undamaged Orders
Greater than 69%
Customer Service
Communication Channels
Email
Queries Resolved In
Over A Week
Returns & Refunds
Returns Process
Could Be Better
Visit Website

Write Your review

Tell us how KILLSTAR made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
KILLSTAR 1 star review on 2nd April 2024
Edith
KILLSTAR 1 star review on 2nd April 2024
Edith
KILLSTAR 1 star review on 21st March 2024
NEKOMAN Mr Horror Business
KILLSTAR 1 star review on 21st March 2024
NEKOMAN Mr Horror Business
KILLSTAR 1 star review on 21st March 2024
NEKOMAN Mr Horror Business
KILLSTAR 1 star review on 21st March 2024
NEKOMAN Mr Horror Business
KILLSTAR 1 star review on 21st March 2024
NEKOMAN Mr Horror Business
22
Anonymous
Anonymous  // 01/01/2019
This was the worst online shopping experience I have ever experienced. This problem went on for over 2 months, and ended unsatisfactorily. I ordered a bag in late November as a Christmas gift. All was fine, until 2 weeks passed and I tracked my delivery and saw that the package had been sitting in the delivery office for a few days. I called Royal Mail, who was sending the package, and they aid they had attempted delivery, and that it had been delivered to a different address. I have no idea why this was. At this time, I was told there was nothing i could do. I told Killstar about this and did not get a response until i messaged a second time. They opened an investigation. To cut a long story short, i did not receive any more emails from Killstar until January. They said the delivery had failed and the package was returned to them. They also said that they would delivery the package. A week passed and still nothing. I had to message them three time to get a response, and was asked to pay the delivery fee again. I thought this was ridiculous. This had been going on for two months, for no fault of my own, and i was expected to pay for delivery again, when it wasn't delivered the first time? Frustrated, i asked that Royal Mail or Killstar pay for the delivery, or simply give me a refund as this was unacceptable. As is clearly a routine now, i got no response. It wasn't until this morning that i got a receipt for a refund. But, this was only for the bag i tried to purchase. They did not refund me the cost of the original delivery. So, here we are. Nearly three months since i first ordered it, no bag, less money. Thanks but no thanks Killstar. Never again. TLDR: Unresponsive, unfair, unhelpful, unsympathetic and charged me for nothing but wasted time.
Helpful Report
Posted 6 years ago
Not keen at all to give cash refund if you are eligible for one! Here's their official contact number for anyone who needs to complain 0141 647 2007
Helpful Report
Posted 6 years ago
States on their website you can get full refund if you return items within 14 days unused, then refuse to give you refund and only give you store credit. What a scam
Helpful Report
Posted 6 years ago
KILLSTAR is rated 2.5 based on 153 reviews