KILLSTAR Reviews

Name: KILLSTAR
Rating: 2.47

2.5 Rating 153 Reviews

35 %

of reviewers recommend KILLSTAR

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Metrics

2.5

Based on 153 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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KILLSTAR 1 star review on 2nd April 2024

Edith

KILLSTAR 1 star review on 21st March 2024

NEKOMAN Mr Horror Business

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a pair of boots from this company in the middle of December and it was estimated a 5 day delivery time, I didn't receive the boots till Christmas eve and they sent me the wrong size I ordered 11s and they shipped me 10s, the zippers on both the boots were broken or just missing. Contacting them took forever and It took them 5 days to respond to me. They sent me paper labels to print and ship back to them which I had to wait till it got there to get a refund or for them to send the correct size I ordered. I shipped it back and it says it was delivered a week ago still haven't heard back for an exchange or a refund, now I'm 130$ in the hole I emailed them about it 2 days after they received the return and still haven't gotten a reply. Horrible company horrible customer service and cheap quality products”

Helpful Report

Posted 2 years ago

“I´ve bought three different pairs of flared pants from Killstar. First pair i bought a medium, because that´s what I usually am. Couldn´t fit them over my thighs and had to send them back, which was very difficult btw. Next time I ordered a large, which fit pretty good but they´re very small in the back and ride down when you sit down. At the same time i bought a long skirt in a large because their size charts are the same for all clothes. It was way too big and I couldn´t wear it at all, so i sent it back to get a medium which in the end cost me double the amount of the skirt. The third pair of flared pants I ordered in a large as well since, again, their size chart is the same for all their clothes. This pair is a lot bigger than the previous and very high waisted. I bought two dresses as well this time and one is perfect length while the other is way too short in the back. Both are a size medium. I think their clothes are only made with very thin bodies in mind, and I myself am quite thin already. Their delivery is fast and I love their clothes but you just can´t trust the sizing, and they´re way too expensive to send back :(”

Helpful Report

Posted 2 years ago

“Customer service Is horrible.”

Helpful Report

Posted 2 years ago

“I've ordered from Killstar before, and have usually been happy with my order. Not today though - which is sad because I do consider myself kind of a loyal shopper. Finally scraped together enough money during the pandemic to buy stuff and dear lord. Don't buy the Baby Hex Suspender harness if you're above XL even though there is a "plus size" option. Ordered that plus size one and even though it's supposed to fit 3X-4X it was tight on the thighs. Keep in mind I'm a 2X on my worst days. Horrific how they can get away with this sizing system - they have always been really bad with sizes. Also the elastane Beetlejuice pants are see-through - which kind of defeats the purpose of pants. If I wanted people to see my panties I would go to the club in my panties and not waste neaely 50€ on pants that feel like they're from Wish. The only saving grace is the, ironically clearance, shirt that I got. Really disappointed that this brand is trying to appeal as size-inclusive but continues to produce stuff that doesn't fit fat people. Also very sneaky in the way that individual items cannot be reviewed. Kind of a waste of money unless they get their act together and start going back to the quality that the brand had a few years ago.”

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Posted 2 years ago

“Nice stuff but their customer service is shockingly bad. They don’t have chat. They never answer on social media. I asked them a very simple question: if they had any stockists in the US I could purchase from as they are notoriously bad with shipping (often taking weeks to arrive and sometimes never despite paying for expedited services). 2 weeks and 5 dismissive emails later and I still don’t have an answer. They send an email like “I don’t know” and think that’s the ticket closed. Find out please.”

Helpful Report

Posted 2 years ago

“Customer service is ridiculous, as most people already know. They obviously continue to sell sold out plush toys on their website continuing to take people's money. I ordered a plush toy and shirt from them and paid for expedited shipping. The order came 4 days after it was supposed to arrive with only the shirt inside. They charged me for the plush also though! I messaged them about 5 times within a 5 day period with no response. I decided to take it up with the BBB because KS obviously gave zero craps about taking my money without providing an item. Sure enough after BBB contacted them about my claim, they FINALLY got ahold of me. They said the shipping department couldn't find my plush to send. LOL! Ok....then refund the person if this happens. They will ignore you and they will take your money without providing items. Buyer beware. There products are indeed beautiful, but they just don't care about their customers which is a shame.”

Helpful Report

Posted 2 years ago

“Okay so this is my 3rd time buying from this company, and will most likely be my last. Their customer service is virtually non-existent. You send an email to them and won't hear back for another 24 hours at the least. Their return/exchange policy is horrible. You only have 14 days (most companies give your 30 or more) to return for full credit. Most companies that I have bought from online (and I do alot of online shopping) will provide their customers with a free return shipping label. I wanted to return an item that was a size too big. Keep in mind that my nearest Killstar location is just a county away from where I live, and yet they can't even give their loyal customers the courtesy of providing them a shipping label. On a side note, their clothing is overpriced. I don't see myself buying anything else from them solely based on the fact that their customer service is terrible.”

Helpful Report

Posted 3 years ago

“I have brought an awful lot of things from killstar and told so many people how good this company is but today one of my Christmas presents came the box it came in was very taped up which is very unusual. When I opened the box .the box the present came in looked like it had been on the floor and badly damaged in the outside I looked inside to make sure that the present was okay it looked okay but didn't want to properly open the present as it was a present this is the second time I have brought a bag from killstar ..and it hasn't been presented very well .I have had brilliant results with buying clothes so I will no longer buy bags from killstar or suggest anyone else does”

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Posted 3 years ago

“Shipping took 4 days. Since many years quality became really poor. 2 pairs of earrings were broken but customer service send me another one in the same day that ill write to them. Overall its Way too expensive for the Price. Before it became a mainstream goth cheap brand it was really awesome but Not gonna order anymore.”

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Posted 3 years ago

“I ordered a pair of platforms, they were ordered in a seven and recieved in a size 5. The box they were sent in was smashed and damaged. The shoes themselves are stunning but obviously didnt fit. I have been messaging them for 3 days to figure out the exchange policy because they dont have a customer service phone number which makes it nearly impossible to reach them. They dont read emails and answer questions correctly. They just seem not to care. Im so irritated and disappointed with the website. Ive never had such a bad experience while ordering online.”

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Posted 3 years ago

“Very expensive but poor quality material that looks cheaply made due to eyelets falling out of a jacket within a week of normal wear and thin plastic-like lining in bags with rubbish bevelled zips. A jacket with fur cannot be worn as advertised because the fur isn't actually attached so looks stupid worn unzipped, fur moves around in the wind and is at risk of being lost if you take the jacket off in public. The big bag I have has a zip that has not worked since I first used it. Due to their returns policy, it's outwith 14 days so I don't know if I can return the faulty bag. I'd be willing to pay more money for QUALITY, sturdy decent wearing materials in the same style so wish wish Killstar would up their game and match prices with reliability of products.”

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Posted 4 years ago

“Place an order late last night, and early this morning sent a message to politely ask to amend my order as i ordered Twice the same item, pm on facebook was red, but later on i received an email my order was shipped. My mistake but they seen my message about it and did nothing :-(”

Helpful Report

Posted 5 years ago

KILLSTAR is rated 2.5 based on 153 reviews