“What a great gift that can be ordered and delivered to a loved one in these times when people do not always want to go into shops, brilliant idea, great product and great service. My sister loved it for her special birthday. Thank you”
“Gorgeous smelling pomegranate candle which was personalised for a baby shower. Mother to be was really touched and thrilled with it . Will definitely be ordering again for different occasions”
“Second time I've ordered from you and was not disappointed. The wedding candle was beautifully wrapped and was delivered super quick. Had lots of admirers who will definitely be using your company in the future.”
“Absolutely love the tea light holders that I ordered. I was looking for a design that I couldn’t see on the website so contacted the customer service team…. Tasha has been amazing and so accommodating.
There had been a delay but I was always kept up to date with this.
They are exactly what I had in mind.
Thank you”
“Would never order again from here. Placed an order at the start of January 2021, the website said a few days for delivery when I purchased in time for the funeral, it’s June 2021 and it’s only just arrived. The communication from the ‘customer service’ team if you can call it that, is defensive and didn’t take time to understand the experience from a customer perspective, I wasn’t given any form of apology, it was more ‘it is the way it is now, like it or not’ which I think is an extremely poor customer service approach from being a CS manager myself. I would never order again from here and feel I deserve my money back, product received or not, for being 6 months out of pocket and as to meet basic customer service standard”
“Gorgeous candle, such lovely detail, my friend loved her engagement present and I will definitely be ordering again! Fantastic fast service & dispatch too!”
“I was so very disappointed in this order. I saw this candle on Etsy however there was a $16 shipping fee. I went to the website and it was only a $10 shipping fee. So would have been $26. Well I was charged $36 instead of $26 that it should have been. I paid $36 for a candle that’s probably 4 inches tall. Very very tiny. It also did not include everything that Was to be engraved on it. to. It had happy birthday to my beautiful daughter Stephanie however not love mom and dad! Now I have to fight that charge 😤”
