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Kingdom Appliances Reviews

4.8 Rating 1,216 Reviews

97 %

of reviewers recommend Kingdom Appliances

Company Reviews

4.8

Based on 1,216 reviews


Shipping & Delivery
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Kingdom Appliances:

Kingdom Appliances have been successfully trading since 1991 and have proudly established themselves as one of the UK's leading suppliers of discounted and 'Graded' kitchen appliances. They specialise in the Electrolux group of brands which include AEG, Electrolux and Zanussi.

Visit Website

Phone:

01217080865

Email:

Sales@kingdomappliances.co.uk

Location:

Kingdom Appliances, 109 Amington Road, Yardley
Birmingham
B25 8EP

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Kingdom Appliances 5 star review on 27th January 2023

Kingdom Appliances 5 star review on 26th October 2022

Kingdom Appliances 5 star review on 26th October 2022

Kingdom Appliances 5 star review on 7th December 2021

Kingdom Appliances 5 star review on 9th March 2021

Kingdom Appliances 4 star review on 30th January 2021

Kingdom Appliances 5 star review on 28th January 2021

18

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a built in AEG double oven and it doesn’t work called on day delivered and installed to say it was faulty waited ages had to call again as no one bothered to call back sent pictures of wires after installation to receive WhatsApp saying I had to speak to the technical team now Friday still no contact and shop shut till Monday and I have no oven fantastic customer service NOT would I use again definitely not and wouldn’t recommend either!”

Posted 6 months ago

Hi J Honey, As you are aware, all our Graded appliances are tested in our AEG approved Test Centre before being listed online for sale. It is extremely unusual for an item to develop a fault from the offset. We are sorry this was the case and are currently investigating this matter internally. Since reporting the fault to us, our After-Sales Team have been working to have this resolved for you promptly. Our records show that your oven was exchanged successfully yesterday and you are now with a new AEG double oven. We thank you for your patience in this matter and hope you are satisfied with our after-sales support. We would welcome any feedback from you as we are continually looking to make improvements to our business. Kind regards, After-Sales Team

Posted 6 months ago

“I give zero stars to these lieing thieves. Do not waste your money on them, if you do get an item from them, they probably stole it or got it from a crack head. Haha to you kingdom, the bank refunded the money you stole from me. I hope your business closes and you go to jail.”

Posted 1 year ago

Hi George, You have left a review for www.kingdomappliances.co.uk. We are a retailer of Graded kitchen appliances and we have been successfully trading for almost 30 years. Unfortunately the order number you have provided does not match the format we use for our order numbers. We also do not have any record of a purchase under your name or with your email as reference. You may have purchased from a company with a similar name to ours 'www.kingdom-appliances.com'. They are completely unrelated to us and have since been closed due to their fraudulent activities. Please move your review to their site or alternative contact our After-Sales Team on 0121 708 0865 if you have any queries. Regards, After-Sales Team

Posted 1 year ago

“Terrible delivery service. Delivered 2 days late - 7 working days, not the stated 5. Then driver attempted to deliver at 7am, without any prior notice so I was not awake.”

Posted 1 year ago

Hi Ben, Generally speaking, we aim to deliver within 5 working days. However, in some instances delivery can take a little longer. In cases like that, we guarantee delivery of items within a total of 10 working days from the initial purchase date. Our drivers leave from our headquarters in Birmingham to various areas of the UK. To get ahead of traffic, they do leave early in the morning. And as a standard process, we contact customers that are due to receive items early in the morning the day before. We are sorry this failed when arranging your delivery. Despite the failed delivery attempt in the morning, we did have our driver come back the same afternoon to deliver your item. We hope that this shows our commitment to resolving issues when things go wrong and this does not preclude you from using our services again in future. Kind regards, After-Sales Team

Posted 1 year ago

“Descriptions of larder fridge clearly indicated no dents / marks on front. There WAS a dent and also scratches . Driver was fabulous and helpful. We kept the fridge as had emptied our old one and moved it outside. Delivery was 6.45 am!- husband had knee surgery and is on crutches. Wouldn’t use this company again. Good price but why lie about the damage? Dishonest advertising.”

Posted 2 years ago

Hi T Palk, we are sorry to hear that your item has been delivered with additional marks than described. We make every effort to ensure the accuracy of our product descriptions. Our After-Sales Team have tried contacting you to discuss this further but have not been able to reach you. Please contact them on 0121 708 0865 or alternatively via email to sales@kingdomappliances.co.uk.

Posted 1 year ago

“Item had damage that was not immediately clear on delivery. £45 return fee.”

Posted 2 years ago

“Appliance arrived as advertised apart from extra damage that was not shown when I pointed this out to company via photos they are now just ignoring my communications BE CAREFUL”

Posted 2 years ago

“SCAM SCAM SCAM, very poor customer service and asking £100 to replace the item, DON'T BUY...SCAM”

Posted 6 years ago

“Ordered an integrated appliance (freezer)knew prior it was discounted-had few scratches to housing. When the joiner went to fit it the steel rod to adjust legs missing. I have phoned and emailed asking for a refund to no avail.”

Posted 7 years ago

“Bought and paid ££279.99 for a dishwasher (Electrolux ESL4200LO) back in 2016-07-20. The plumber came to install it yesterday 14 December 2016, found out that is a second-hand dishwasher they have delivered and is faulty and not working at all. Called Kingdom appliances and was told I should have called and report the fault within 28 days after delivery. Please do not buy anything from this website, its just a BIG FRAUD!!!! Selling a second-hand dishwasher for a new and its FAULTY!!!”

Posted 7 years ago

Hi Ara, we have looked into your complaint and sincerely regret the circumstances of your case. We can confirm the dishwasher was supplied as an unused graded item and had been in your possession for almost 5 months before it was found to be faulty by your installer. Given this time period, you were advised to contact the manufacturers' service department to arrange a repair. This is protocol based on the time-frames involved. Nevertheless, we believe we should have taken more time to alleviate your concerns regarding your assertions the item was previously used. We should have explained that it is normal for new dishwashers to have a small amount of water in the base from manufacturer testing. We should have also explained that the item failing so early into its useful life is something that does happen albeit very seldom and itself does not mean the item was second-hand. We hope this does not preclude you contacting us again should you need any help in the future. Regards, After-sales

Posted 7 years ago

“Delivered damaged, had to fight to get refund and collection.”

Posted 7 years ago

“Really bad showing old stock of 5 + years took our money waited over a week for delivery and only realised it wasn't going to arrive when rang to find where our order was very very poor!”

Posted 8 years ago

Age of the appliance should give you a clue to its availability or lack of rather. If you bothered to check your emails you would have known we reversed the transaction straight away as well as explaining why this occurred i.e. a system error. Rather poor on your part.

Posted 8 years ago

“Was considering ordering from Kingdom Appliances but following from appalling customer service using their online chat function I didn't bother. They didn't seem interested in actually having my custom and were quite abrasive and confrontational. If that's how they behave BEFORE I have handed any money over, I dread to think what they're like once they've actually received the order! e.g. when I asked them if they had any more detail on the "minor indendations" their response was "What more could be added...?". I could think of plenty such as location and number of indentations! I think Kingdom Appliances need to rethink their customer service staff! Appalling”

Posted 8 years ago

How much more detail can be added to something with 'tiny indentations, hardly noticeable'. If they are tiny and hardly noticeable what significance does their location have(?) Talk about spitting dummies out. You can't please them all, even after trying to accommodate every request.

Posted 8 years ago

“Item purchased was not as described, when pointed out to them they blamed me and was told should have inspected better. note: i inspected thoroughly the areas that were deemed faulted /repaired what, i didn't inspect was the areas they didn't mention. They are very naughty, only buy if you have a very large discount to cover expenses for the areas they don't tell you about Will I deal with them again? NO!”

Posted 8 years ago

We instruct customers to check appliances over at the point of delivery to ensure they are as described. If this is not the case the case we ask for the appliance to be rejected and sent back with the driver. If you then LATER decide the item is not as described we cannot verify accountability. We have procedures in place for very good reasons. Only those do not follow set procedure like to deflect accountability and point fingers.

Posted 8 years ago

“We are having a lot of problems with the dishwasher, my husband says he thinks the door is not aligned properly and we think the interior is of poor quality. It isn't kingdom's service, more the dishwasher.”

Posted 9 years ago

Please remember you are reviewing the service, NOT the product. Product reviews can be left in a separate section. If you're experiencing problems with your product please either contact us or the respective service centre to seek remedial help.

Posted 9 years ago

“Delivery person was very unhelpful about placement of new unit, just dropped and left, even though I was very ill at the time.”

Posted 9 years ago

We do make it clear in our terms and conditions that delivery is to the door of the building on ground level. We do not have liability cover to be in your property.

Posted 9 years ago

“I ordered a Zanussi oven from them that had been opened from its boxing but was claimed to be in new condition. Although Kingdom Appliances said they had the product available, delivery was to be up to 2 weeks since they only deliver weekly to London if there are several deliveries to be done. A day or so later they confirmed delivery would be in one week and they would need me to help the lone driver carry it. The day before they were due to deliver they phoned up to say they didn't have my oven any more and tried to sell me a different model which I did not want because it could not operate on a 13 amp plug. The salesperson tried to persuade me it could be used with a 13 amp plug (contrary to the manufacturers statement on it which I had read previously). I did not accept. They refunded my money promptly. The purchase would have saved me about £40 but dealing with them left a poor impression and I would not order from them again.”

Posted 9 years ago

“i orderd a Brand new Zanussi dryer, which turned out to be graded. Kingdom reckoned they were going to give me a discount, which never materialised. Crap service.”

Posted 9 years ago

Kingdom Appliances is rated 4.8 based on 1,216 reviews