“I'm sorry to write a bad review. I purchased 3 pair or leak proof undies. I purchased my regular size M. The website claims "invisible under anything". I was excited to try them on. They were so tight, they made VISIBLE PANTY LINES. I did not like this. I emailed customer service asking for a refund. Later to find out Knix does not offer refunds on unworn undies. Since I had only worn one pair, I thought I'd be able to return the other two. In the first response Customer Service said to wear the underwear, wash them and they will stretch out. They did not address my question.
After writing back for another refund I mentioned the last three companies I've purchased undies from (Victoria's Secret, Madewell and Thirdlove) all have at least a 30 day refund on unworn product. I think Customer service is subpar, although quick to respond. I also think Knix would be wise to review their return policy.
Sorry for such poor policy.”
“Purchased a pair of underwear that was both uncomfortable and way too big - I wear a medium from every other brand and store, but the medium from Knix was about 2 inches wider! In terms of the period-proof aspect, they're just as uncomfortable as wearing a heavy pad, and too loose to be leak-proof. As many others have mentioned, there is a no-return and no-refund policy, which is frustrating for such an expensive item.
I left a 2-star review on the site, with a photo attached displaying the Knix garment next to a standard medium for size comparison. The site never published my review! In fact, I scrolled through and there are only 4 and 5 star reviews on the site. Dishonest!”
“Bought the catalyst. The "molded cups" give you cone boobs and the straps are so far apart they slide off you shoulders. On to of that they WON'T LET ME RETURN IT even though it's been less than a month since purchase because I bought it on Black Friday. Don't waste your money on an online bra you can't try on and can't return.”
“The leakproof underwear boast they can “absorb up to two tampons worth of liquid” which is absolutely absurd. They couldn’t even handle a teaspoon of blood. I thought I would be able to wear these instead of a pantyliner but they couldn’t even handle the smallest amount of leakage. I believe the advertising is 100% misleading and I am very upset I spend 100 dollars on a 4 pairs of basically everyday underwear.”
“Probably the most poorly designed thing I’ve purchased ($170aud) in a long time.
Would love to get through a workout without the bra strap sliding out, leaving me without support. Happened during a gym class, happened just now during my run.”
“I recently bought 2 pairs of the leak proof underwear and they do not work ( I might add I also wore them with a tampon ). Very disappointed with these overpriced underwear that don't work! Very misleading advertising.
DON'T BUY!”
“Buyer Beware. I purchased two bras. The first was the Evolution bra. I completed the measurement process and the fit was just fine. The material interesting, similar to lycra. There is a metal ring on the strap that hits just above the breast. I wish that it was just a seam as it rubs against my skin causing irritation. The second bra purchased was the Catalyst Sports bra. The fit was horrible and nowhere near accurate. I purchased the same size as the Evolution bra which fit fine. With the sports bra, I couldn't even connect the clasps and it was so tight that my skin bulged over the top. I looked at the return policy that was included with the shipping. It stated that there is a 30 day wash and wear guarantee. Under exchange and return there was no date listed. I should have looked at the website. the 30 day applies to returns and exchanges. I called to return and this was declined because I was past the 30 days. I then asked for an exchange and was denied. No consideration or discussion was acceptable. I was given a flat no and asked to refer to return policy online. I've never had such poor customer service ever. The company is based out of Canada but products are manufactured in Asia. Sizing appears to be inconsistent and consistent with with Asian sizing. So very frustrated!! Will not recommend to anyone.”
