“I am one of those dumb people that bought through the vault sale and the bras did not fit. I did not realize when I purchased them that they were non returnable. That is not stated when you buy from the vault sale and it should be in bold print on the sale page and when you are checking out. I will never buy from this company again. I can't even exchange for a different size or style which is totally wrong. POOR CUSTOMER SERVICE!! THE CHAT FEATURE IS A BOT - NOT EVEN A REAL PERSON!”
“Horrible return policy ( non existent) only bot service. Bras did not fit. I bought 3. Tried everything to return ever happened. Waste of money. Pass this one by. Very disappointed with wasted money and time . Donated bras & unscribed. Never contact me again & shame on you!”
“Ordered 2 bras during this big sale. They did not fit properly, big gaps along the sides of the cups. Tried to start a return, but it was refused. They did not make it clear that I could not return them on the sale page or I would not have made this commitment. Just a sneaky way to get $$$ and not stand behind the product.”
“Bought 2 bras for my daughter. Two months later the straps keeps falling down. Unable to tighten one of the bras and the other one gets tightened but a few hours later it is loosen and straps have fallen.
Reached out to KNIXS and because they were from their summer line, non returnable or exchangeable. PERIOD.
Shame they do not stand behind their products.
Money down the drain!
DO NOT BUY!”
“Receive the bra catalyst bra it ran very small so the sizes that are displayed are not true to fit if you wear plus size do not buy this bra and I did not notice at the time that it was a bra that was unavailable for return so everybody please read your reviews first before you actually spend the kind of money that they charge for this underwear”
“I ordered 4 pairs of underwear in different styles. 2 cut off my circulation and I wanted to exchange them. However, they can only be exchanged for the same style. I've written multiple times and have yet to hear back. I like the bras but they can't be worn with a V-neck shirt as they are too high in the front.
So angry about paying all that money and stuck with underwear I cant wear.”
“I ordered leakproof underwear 10 days ago and haven’t been sent a confirmation email. I was charged for the items but have not received them. When I talked to customer service (which was a nightmare) they said they couldn’t find my order. They placed me another one but same thing, I didn’t get the confirmation email and I have not received my products. I think it’s time to dispute the charge with my credit card company…. 0/10 would not recommend just due to their terrible customer service”
“The bras and under wear run very small. The app is not friendly and trying to figure out how to make a return is difficult, as a matter of fact I still couldn’t figure it out and don’t consider myself having a lack of computer knowledge. Returning an item to a company should take less than a minute or two-if it’s a good app. several weeks of trying to return the bra (you can’t return under wear or else I would have) I resorted to the “Help Line” to no avail. After several weeks of trying to return the bra, I gave up and just threw it away. What a waste of money, however they lost a potential good customer-the whole experience with Knix was awful and I lost money. I’m not surprised they are being sued.”
“I was seriously thinking about buying "leakproof underwear" but I read the reviews first. Doing that saved me a lot of money. I dont like doing business with a merchant that has no customer service, no refunds allowed, and is notorious for poor quality merchandise. The only thing keeping Knix in business are ignorant purchasers & idiots who think the honest bad reviews wouldnt apply to THEM. There must be a lot of people in those two options. I think the Better Business Bureau should step in & shut Knix down. But complaints must come from Knix CUSTOMERS and Knix HAS to be IN the United States. I wont lose money on purpose just to report them to the B.B.B.”
“While I love the panties I purchased, I needed to make an exchange for a smaller size and the return label did not load even though I tried several times. I immediately sent an email as directed, then another the next day, and now a third six days later. I get a "your email is very important to us" auto response but no actual response. I opted for instant exchange where they would immediately send the new items and it would only be charged to my credit card if I didn't make the return by a specific date. However, I cannot make that return without a label. I have tried a chat, but it is only a bot, so no help there either. I cannot find a phone number. So while the product is good, the customer service is very poor.”
“I’ve been interested in trying your bras based on your TV ads. So glad I checked reviews first. Reviews matter, you need to listen to your previous customers if you want new ones. I’ll pass on your merchandise based on customer reviews.”
“Although the period underwear do work they had flaws in the stitching, but we also bought a swimsuit. The swimsuit had pieces of something between the layers that made you look like you had growths. Knix customer service offered a partial credit towards purchasing another item. We now have a swimsuit we won’t wear because people literally stare because of the bumps between the layers. The items we purchased had several flaws and their customer service people offer no exchange, only that they will give a partial credit towards another product. If you purchase something flawed, used your partial credit towards another item that is also flawed, why would anyone purchase yet another flawed product?! We have moved to a different company that actually backs their product with exchanges if flawed.”
“You do not have a return policy for shipped items. We do not have a KNIX store in our area to return my ill-fitting bra to. We must ship it. What is your shipping address for returns? Why is there no customer service department?You do not answer your emails either. What is going on here?”
“Product is okay, pricing high, refund policy not make perfectly clear, essentially only store credit to order more inferior ill fitting product. Plus shipping cost. Not good.
I highly recommend NOT purchasing anything from this Company.”
