“I haven't received November or December packages yet. I would recommend Canadians not using this service until the company decided to not use Canada Post as a shipping method”
“Still no delivery of an order placed in early December. Like every other company out there, they should have used an alternative shipping method yet when I asked to cancel an item since it hadn’t been shipped I was told no because it had been processed. That was the end of December. Now January 8 and still no package ordered on December 2. Cancelled subscription too. Thought I would give them a second chance after not being happy with some of the underwear the first time I had a subscription, ordered a cute pair for Christmas and started a new subscription and this was it. Still not here, super not happy and will not be purchasing from you ever again. Many other places to get cute affordable underwear that you actually get to choose.”
“I placed an order November 27th, it's now January 7th and the order is still listed an unfulfilled. I have received no communication from Knotty on when I can expect my order by, and they seem unwilling to cancel the order and refund the money.”
“Love them sooo much! The stretch and choice of fabric is truly unmatchable. Only request would be to have some more low rise bikini/cheeky style bottoms with less coverage in front and more in the back”
“I still have not recieved my order, so unfortunatly i can not properly give a review. As i ordered them just before christmas it says they still have not been shipped so hopefully they get here soon.”
“Received only 1 of my monthly subscriptions. Was told that my address on file did not have my unit number. Screen shot my profile with the unit number and still have not heard a response. Worst customer service and clearly a dishonest company.”
“This is the 3rd order I have placed with Knotty and have not received any of my orders. I had such a positive experience with this company years ago and really wanted to try them out again but have only been disappointed thus far. They continue to charge my card but never process the order.”
“Items are usually hit or miss sometimes with sizes and stretch and there has been about 6 months in how ever many years I’ve been doing this .. where I have collectively not received my order in mail every 3 months or so it says sent but I never receive . Thought maybe post office is stealing them or you guys forget to send not sure .. but sadly every so often the don’t arrive . I still keep my subscription as I appreciate the new styles when I’m send ones with good material and good stretch and don’t have too crazy long of a crotch area .. I am Xl wide but not down there … 😅🤷♀️✨”
