“Horrible customer service! I ordered 2 styles of underwear during the buy"buy 1 get 2 free"
I only received the single of each.. I complained.. their only solution was for me to pay and extra $6.78
I then paid this amount on Dec.10, 2024... I have not received my freebies as yet (Jan 9: 2015)”
“First order that I got the sizes are so off. Could only wear 1 pair of the 4 I purchased. I am still waiting on 2 orders and have emailed knotty to follow up and have not gotten a response. Dispointing to say the least.”
“Great Patterns.
Sometimes the material is pretty poop.
And sometimes the patterns are super tight for the size that they are, as well as the patterns can look like an old woman. They should add ages too to help with mystery preferences.”
“I haven't received November or December packages yet. I would recommend Canadians not using this service until the company decided to not use Canada Post as a shipping method”
“Still no delivery of an order placed in early December. Like every other company out there, they should have used an alternative shipping method yet when I asked to cancel an item since it hadn’t been shipped I was told no because it had been processed. That was the end of December. Now January 8 and still no package ordered on December 2. Cancelled subscription too. Thought I would give them a second chance after not being happy with some of the underwear the first time I had a subscription, ordered a cute pair for Christmas and started a new subscription and this was it. Still not here, super not happy and will not be purchasing from you ever again. Many other places to get cute affordable underwear that you actually get to choose.”
“I placed an order November 27th, it's now January 7th and the order is still listed an unfulfilled. I have received no communication from Knotty on when I can expect my order by, and they seem unwilling to cancel the order and refund the money.”
