“For the most part the service has been great but I am still waiting for my December 2024 and January 2025 subscription of underwear to come I know that there was a Canada Post strike and I know that there's a backlog of packages to be delivered and mail in general since the Canada Post strike ended
Patiently waiting”
“I'd give higher stars but unf I have yet to recieve my November and December orders. I hope this will come soon ( postal strike still waiting) otherwise after 4 years ill be canceling my subscription”
“Terrible.
I ordered on Dec 23rd and received confirmation of shipping on December 27th.
In January 9th, I was informed 2 of the 7 pairs of underwear I ordered were not in stock and only offered a replacement (of almost no selection in my size) or store credit, which is in violation of the consumer protection act which requires the company to offer the consumer a refund when they are unable to fulfill the contract negotiated at the time of sale.
I did not hear back for almost 48 hours and only when I escalated the issue. When offered a partial refund for the out of stock pairs, I immediately started that I would prefer a full refund.
Two days later, I was told that this wasn't possible as the order has shipped. First they violated the contract originally negotiated. Secondly, if it has actually shipped, it likely had not when I wrote two days previously. Finally, according to their own tracker, the order still has not shipped.
Terrible customer service. I have no interest in the product.”
“Everything was great up until November. I have been charged for November, December and January but I have not received either of those months products”
