Kohl's Reviews

1.8 Rating 356 Reviews

19 %

of reviewers recommend Kohl's

Company Reviews

Questions

Metrics

1.8

Based on 356 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Kohl's deliver? How long does Kohl's take to deliver? Does Kohl's deliver on time? How is accuracy and good condition of items delivered by Kohl's?

Returns

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Customer Service

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How long does Kohl's take to deliver?

Helpful Report

(1 month ago)

Kohl's normally delivers over 7 Days.

Helpful Report

(1 month ago)

37.50%

Industry Average

“ If I could give zero stars I would! Now that they have changed the delivery company they use I refuse it irder online ! The drivers leave packages at the end of my driveway where my trash gets picked up I. The rain and snow and anyone could have driven down the road and steal my items. So disappointed and will no longer purchase online items at Kohls and it’s a shame as the kohls near me doesn’t carry a wide selection ”

- Anonymous

“ The delivery service they used didn't deliver the item..They refused to refund the delivery fee ... ”

- Michelle Statham

“ I've ordered online for 2 different types of delivery: - ship to home - pick up @ store [20 minutes away] Both times security tags were left on clothes, causing me to go to the store twice to have them removed. Done with Kohls! ”

- Anonymous

Kohl's Reviews

Delivery - Slow