Kohl's Reviews

1.8 Rating 406 Reviews

17 %

of reviewers recommend Kohl's

Company Reviews

Questions

Metrics

1.8

Based on 406 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

How is Kohl's returns process?

Customer Service

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How is Kohl's returns process?

Helpful Report

(1 week ago)

Greater than 71% of reviewers feedback is Kohl's returns process could be better.

Helpful Report

(1 week ago)

0.00%

Industry Average

“ Have to go back but no free returns like Amazon! Just venting, don’t expect anything to be done. ”

- Anonymous

“ This review covers customer service, price, returns AND refunds. ”

- TK

“ Kohl's doesn't provide free shipping for online order returns. You have to pack the return yourself, write their address on the packae yourself, and go to the UPS store and PAY FOR THE SHIPPING RETURN yourself. Don't order online from Kohl's. ”

- Unhappy Customer

Kohl's Reviews

Returns - Difficult