Kohl's Reviews

1.8 Rating 420 Reviews

18 %

of reviewers recommend Kohl's

1.8

Based on 420 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Returns

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Customer Service

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How is Kohl's returns process?

(3 weeks ago)

Greater than 71% of reviewers feedback is Kohl's returns process could be better.

(3 weeks ago)

0.00%

Industry Average

“ Once at the store there was no clear directions to returns so I went up to the checkouts right by the front door. ”

- Virginia

“ Have to go back but no free returns like Amazon! Just venting, don’t expect anything to be done. ”

- Anonymous

“ This review covers customer service, price, returns AND refunds. ”

- TK