“Choc was good, however one of the worse customer service I had ever experienced. Those at the stores mostly beautiful and helpful, but the one at head office Coburg north, online customer service was appalling. I never had problem buying at the stores in the past, however I chose to buy online because I have a new born with me, totally unhelpful and I don’t wish to go through that again. PLS BE AWARE IF YOU CHOOSE TO BUY ONLINE AND HAVE TO DEAL WITH THE CUSTOMER SERVICES, YOU WONT GET MUCH HELP! I will never choose Koko Black as my Christmas gifts for my clients in the future because of the bad experience, many nice choc stores around Melbourne provide excellent customers service.”
“Koko Black chocolate is always divine! I love the Christmas range! The team at highpoint were so busy, yet so helpful! It’s a gorgeous shop and a feast for the eyes!”
“Melbourne certainly knows how to make premium chocolates, nice gift at this time of year. My orders were filled quickly, delivered promptly, as advised. Very impressed all round. Congratulations”
“A friend and I received some of your chocolates in our Moulin Rouge experience pack. I took them home to my husband and he said it was the smoothest, most delicious chocolate he had ever had (dark chocolate). I ate the milk chocolate and wholeheartedly agreed.
I purchased some for his birthday this year. They were shipped in perfect condition and arrived on time. Cannot recommend this chocolate highly enough. SCRUMPTIOUS!!!”
“Would highly recommend Koko Black. The presentation is sublime inside and out!
Well done, and forever grateful for making our friends extra special!
Love your work xoxo”
“I bought my husband the $70 Advent Calendar again this year. He absolutely loves it. The chocolate is of excellent quality and the variety is amazing. Big thumbs up again, and will be buying it again next year. Great quality!”
“I discovered Koko Black on a holiday to Adelaide. I order online and have them sent to regional qld in a timely manner. I would recommend buying a small selection of all the different varieties they stock set a budget and buy a selection every month.”
“After a difficult time navigating your website (I own up to not being too computer savvy), the treats were ok but the delivery was dreadful. The goods were left on a Saturday in the garden of a closed medical practice and not retrieved until Monday morning. Fortunately it had not rained but the weather was warmish. I certainly won't repeat the exercise again.”
“Love the chocolate as always. Disappointed as I ordered online and I was certain I had requested my free advent calendar. When it didn’t arrive I followed up online and was advised that was too bad, my problem. I asked if it could be sent out or I collect from a store. I never received a reply to this.”
“The delivery was fine. Was a bit annoyed that I purchased during a promotion only for a better promotion to start the next day (which was then emailed to me). Also the advent calendar was really not worth it (wish the review were published earlier or if I missed them that I’d seen them) as it’s very basic.”
