“Would highly recommend Koko Black. The presentation is sublime inside and out!
Well done, and forever grateful for making our friends extra special!
Love your work xoxo”
“I bought my husband the $70 Advent Calendar again this year. He absolutely loves it. The chocolate is of excellent quality and the variety is amazing. Big thumbs up again, and will be buying it again next year. Great quality!”
“I discovered Koko Black on a holiday to Adelaide. I order online and have them sent to regional qld in a timely manner. I would recommend buying a small selection of all the different varieties they stock set a budget and buy a selection every month.”
“After a difficult time navigating your website (I own up to not being too computer savvy), the treats were ok but the delivery was dreadful. The goods were left on a Saturday in the garden of a closed medical practice and not retrieved until Monday morning. Fortunately it had not rained but the weather was warmish. I certainly won't repeat the exercise again.”
“Love the chocolate as always. Disappointed as I ordered online and I was certain I had requested my free advent calendar. When it didn’t arrive I followed up online and was advised that was too bad, my problem. I asked if it could be sent out or I collect from a store. I never received a reply to this.”
“The delivery was fine. Was a bit annoyed that I purchased during a promotion only for a better promotion to start the next day (which was then emailed to me). Also the advent calendar was really not worth it (wish the review were published earlier or if I missed them that I’d seen them) as it’s very basic.”
“Chocolate were absolutely beautiful.
Delivery let them down, paid $25 for same day delivery and it was delivered the next day. It was our 30 anniversary. Wouldn’t even give me a refund. Also did not get the advent calendar”
“I'm very disappointed that my Dark Chocolate collection was missing the Strawberry Hearts and was replaced, without consultation!!, with my least favourite chocolates - mango & vanilla 😞”
“The worst customer service I have ever experienced. After waiting 3 weeks for my order I never received it and all I got was refund and a 10% discount off my next order. Wasn’t offered anything for my inconvenience.”
“Terrible. Delivered 2.5 weeks after ordering. Customer service representative could have done a lot to improve the situation by just picking up the phone.”
“You have my email correct, you have the shipping address's correct, but you have the purchasers or billing name as the ones receiving the gift for Christmas, why would you be asking them did they enjoy them, they haven't opened their gift yet, my second order with you again was just as muck up as the first, given both had extra sleeves wishing the receivers by name, merry Christmas from us, by name, every time I tried to redo the billing address you web just keeps on reverting back to the wrong names, all though I had thought I fixed the problem, obviously didn't, what a shame your not able to get this problem sorted because your chocolates are sublime, and with out the mix ups would have received 5 stars, this was not a stand alone issue, my daughter sent chocolates for fathers day, ordered in early August they also had the wrong name on them and ended up sitting at the post office until the start of October after she had pushed you to follow up as to where they were,
JK”
“Haven’t tried the chocs as they are Christmas gifts. Arrived in perfect condition. Look great, my daughter is addicted too ho ho hot chocolate. Get her a couple of packs every year 😊”
