“Not blaming Koko Black specifically but 2 and a half weeks to deliver and three delivery promises before eventually delivered not good. Also no reply when I advised finally delivered or apologies”
“Packaging is beautiful and thoughtful (resealable packs are genius, see-through window allows visibility of product which is also appealing)
Good range of products.
Flavours are a little underwhelming but overall good chocolates.”
“Chocolates were great as usual however delivery was disappointing. The delivery person left the package at another entrance of apartment, there are two entrances of my apartment and it was just left at another entrance and I received text message with photos that the package was left at the entrance. I had to walk to the entrance to collect the package since I was home all day.”
“Love Koko black, but Easter egg came smashed, (it was a gift) let their customer service know, and nothing was done...so disappointed and won't get it delivered again.”
“Over time Koko Black's Dark chocolate has been exquisite and remains so, but we now find the flavour profile of fillings too subdued. There's only subtle differences between tastes. They used to be more defined.Product: The Dark Collection Praline Gift Box”
“The quality and presentation of our Easter treats this year were exceptionally high. We had ours delivered which was very efficient although only 2 out of our 3 large chocolate bunnies made it in one piece.”
“The little dark gauche eggs and 2 dark lollipop eggs on sticks were beautiful but I can't say the same for 2 dark chocolate eggs in Famous 5 pack. They tasted sour. I have eaten many 54% dark chocolate products from different companies over the years but I have never tasted anything like those 2 eggs - very disappointing”
“Express post took 14 days to arrive. Chocolates slightly damaged in transit and possibly from heat. I sent photograph to Koko Black showing damaged goods, and within minutes had full refund, no discussion. Could not get better after sale service. Thank you so much. Will still buy from Koko Black but probably NOT online which is a shame as I live 5 hours from the nearest shop.”
“Products arrived in excellent condition, very quickly. Honey Joys and salted caramel eggs were delicious. Passionfruit eggs also pleasant. Golden Gaytime was an abomination, in no way representative of that classic taste.”
“We received all the chocolates all mixed up ie upside down. Not properly displaced. It appears that during transit people have shake or put the box upside down or shake it”
“I ordered for a family member's birthday, the order arrived incomplete so he didn't get his full birthday present on the day. When I contacted Koko Black they sent the rest of the order. I'll definitely have second thoughts about buying from them again, especially when sending gifts to others. I think he liked the chocolates though.”
