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Kollect IE Reviews

4.7 Rating 206 Reviews

94 %

of reviewers recommend Kollect IE

Company Reviews

About Kollect IE:

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Phone:

051-364495

Email:

info@kollect.ie

Location:

Waterford Business ParkCity Enterprise CentreCork Road, ,
Waterford

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We started to use Kollect over recent months and found the team to be very helpful and obliging to us in dji. There staff is exceptionally professional and have never let us down. Often we need rubbish removed immediately to which Joe himself would oversee on site for us. Surprisingly unlike other rubbish removal companies these guys leave the areas spotless. Our clients have reported back to us that they are incredibly polite, manorly and respectful. I would highly Recommend Kollect over all rubbish removal companies that we have used over recent years. Please ask for a guy club the name of Joe, he is very eager to please clients and never has he let us down. Joe will always send you pictures of the area cleaned so as you dont have to worry about a thing, very professional”

Posted 2 years ago

“Unfortunately there was a bit of damage to paintwork on door while collecting a three piece suite..we sent on email and photos and company where very apologetic and looked after us.”

Posted 2 years ago

“Needed to clear a portocabin and some other stuff from the rear of a house, because of access issues couldn't lift it out, had skips ordered but Facebook dropped kollects ad on my timeline. A happy coincidence, so I contacted them sent them multiple photos told them exactly what they were dealing with and was reassured they could and would do the job at a reasonable cost, must say it was a relief that it was all sorted, or so I thought. The day of the removal came and the kollect representatives arrived, took one look said they didn't have the tools and would be back after the weekend, oh also told me the price quoted was too low, as I was due to close the sale shortly and I had cancelled skips they did have me a bit over a barrel so I swallowed the increase in price which was close on double the original estimate and agreed I would see them the next day. Up bright and early the next day I was happy to see the lads arrive back, this time with con saw in hand, unfortunately the starter cord of aforementioned con saw broke with the first pull. Undeterred we decided they would clear the portocabin and other bits and return the next day to remove the structure, so they loaded up as much as they could left me with a ton bag and said they would see me tomorrow. Day 3 of the collection arrives, we have a working con saw all three of us get stuck in and start breaking up the portocabin luckily I have a light sledge in my tool bag, oh did I mention the price increases again by another €750. The lads worked hard as did I and we got it down broke up the sides and roofs and loaded the truck up. They headed off to the dump and I had a rest and a coffee. Turns out the dump is closed so was once again told we will be back tomorrow. The next day I'm better prepared have thrown the skill saw the crow bars and a proper sledge in the boot of the car and am ready to rock from 8am on, about 3ish I have done as much as I can on my own so send a text to the lads asking are they still coming. The office contacts me the truck has broken down and it is going to be next week, I explain the sale of house closing situation get reassured they will see if they can move some stuff around and ring me back in ten minutes, I travel back home about 40k and await their call. I must admit at this stage I'm frustrated and angry so after waiting about 3 hours for a call get the missus to ring them. After a little bit of her crying and me shouting kollect agreed to finish the removal the next day, this is about 2 weeks after the initial contact but I'm dug so deeply into this hole I might as well keep going. Next day bright and early I get the text my kollect driver will be with me at 7.40am so I get in my car and arrive a couple of minutes after the lads. Truck is a bit smaller and it's a different set of lads but at least they are here. As I open up the gates ask them have they a con saw, no they have a sledge a brush and a shovel. Right clear the base I will be back, my home is 45mins away nearest hardware 10 so I now am the proud owner of a third 9 inch angle grinder and nearly €200 lighter in the wallet. I can tell you now the lads in kollect work hard as I basically worked for them for 2 days it's not easy and I actually paid for the privileged. Anyways to sum up I paid nearly 3 times as much as the original quote, did a lot of the work myself, cost myself an additional €200 to supply them with the tools required to finish the job, course the lads from collect on the last day aren't allowed used power tools so I did supply and use the tools, and from my first contact to finish took about two weeks. Could I have done it cheaper with skips? yes most definitely. Would I recommend them? Sorry no I really can't”

Posted 2 years ago

“The staff at Kollect were amazing, my load was difficult and they never gave up and found a way to remove it all leaving my garden spotless. Special thanks to Lauren, Erica, Dylan and his team much appreciated.”

Posted 2 years ago

“Just recently got some junk removed by Kollect and I was dealing with a Lauren, she has to of been the most polite and helpful person I have talked to over the phone and made my whole process as easy as possible! Well Done Kollect on having such wonderful staff.!!!Will definitely be recommending Kollect!! :D”

Posted 2 years ago

“I needed a bin service like Kollect as someone who is trying to be more aware of how much waste I am actually creating I now get to put out my full recycling bin when it suits me, not pay huge monthly rates for bins I am not filling & keep track of how many I do need. Kollect is saving me a lot, always answer my questions really quickly & recently moved my account to another address seamlessly. I can not recommend this excellent service enough.”

Posted 4 years ago

“Amazing customer service. The overall service of waste collection and skip hire is fantastic. I will never go with any other company only Kollect. Well done to everyone, you make the experience a positive one.”

Posted 4 years ago

“Kollect provide a necessary and highly valued service for the community. I find that being able to check collection times and book and pay for bins online with kollect is a very modern and very accessible method of business between customer and service provider. This gives efficiency and practicality for all concerned. Also, the online chat service to access staff is ideal for problem solving or just putting the customers mind at rest. Kollect have a policy of their staff being polite and very considerate to their customers. This is a tremendous positive and marks itself as a company transforming itself correctly into a secure future. Well done kollect, long may your great service continue. Regards, Breiffni Francis Hogan, a grateful and loyal customer.”

Posted 4 years ago

“Kollect have provided nothing but excellent service. I get text alerts of upcoming collections, reminders to put my bin out and great, friendly customer service anytime I’ve called or chatted online. A company that genuinely cares about its customers, providing the best possible service and keeping people informed. I love the pay as you go service and that I only pay for bins when I need them collected. Thanks to everyone at Kollect for their excellent service.”

Posted 4 years ago

“Best company by far I ever had to deal with . No complaints from me 😊”

Posted 4 years ago

“Great service! Easy to set up. Great reminder texts.”

Posted 4 years ago

“Great consistent service”

Posted 4 years ago

“On 2 occasions in December/January when I put my bins out, they weren’t collected. I had to email and phone several times on both occasions in order to get them collected. It was very annoying.”

Posted 4 years ago

“Very good service”

Posted 4 years ago

“Constant contact to remind us of collection dates for different bins which is good for us as we are not frequent users. Kollect keep in touch if there is a delay in collection.”

Posted 4 years ago

“Kollect provides a good pay-as-you-go service. I find the prices dear enough but maybe to be expected with this type of service.”

Posted 4 years ago

“The best company I have ever dealt with, nothing is a problem for them.”

Posted 4 years ago

“Your service is brilliant. Your staff is a pleasure to deal with. The Lads on the lorry are helpful and pleasant.”

Posted 4 years ago

“I find your company courteous and good value.”

Posted 4 years ago

“I recently changed to kollect and I’m glad I did, great team all the employees are very helpful and the service they provide is top class”

Posted 4 years ago

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Kollect IE is rated 4.7 based on 206 reviews