“The concept of komuso is brilliant, the item is fabulous. However the ordering process is terrible. I ordered a komuso and deluxe chain, all said in
stock, after a week I was told the deluxe chain was out of stock, then told it's in stock in a different location. So they'd be sent separately. I received the komuso after a further two weeks but I'm still waiting for the chain after a further month. Still no sign of it turning up and I've given up and ordered another one from a different company, which arrived in 3 days. Customer service has been responsive to emails and gave me a discount but lacking in any effort to track where it is or if it'll ever get here. I bought this for a friends birthday, now it won't be here for Christmas !. The irony of this is I
fancied buying a silver one, after this ordering mess now I really need one !! .... but won't be ordering again .”
“They took over a month to ship my order. And in the meantime they kept sending me marketing emails. I'm not sure why they're trying to get me to buy another of the thing they haven't sent yet.”
“While I really like the design and aesthetic of the Koko, the inspiration and intent of Komuso, as well as the TKM courses, I was highly disappointed by the ability of customer service to effectively inform me regarding shipping, even after repeated requests, and I am highly dissatisfied with the overall shipping process and length.
Because of these reasons, I am highly unlikely to be a return customer.
That’s a real shame, because, again the product is outstanding.”
Hi Wesley, we sincerely apologize for the shipping delay. We experienced a surge in orders and sold out much faster than normal. Our manufacturing was also delayed so we shipped late. We'd like to offer you a large discount for any potential next order to show you that we care. Please feel free to DM or email us at info@komusodesign.com. So glad that you're enjoying your Shift too. Breathe strong 💪
“I first came across an imitation and after some research found Komuso.
I have an Active and Koko Shift, beautiful exquisite pieces of jewellery which are functional.
Be Still and Be Here Now seem simple enough but really help me focus and bring calm.
It might be a simple piece but it can be a life changer, having it on hand to remind you to take that mindful pause before any further stress accrues.
The luxury Koko Shift truly is a masterpiece but I have the Active Shift for when I’m out and about.
The details in the stamping, the hinged 'hanger', the weight and feel are all of the highest build quality.
Great service and fast delivery to the U.K.”
“Possibly the worst customer service. I emailed three times about an order that was confirmed and listed as in-stock. Almost a month went by with no communication and then finally when I responded to a marketing email I was told the product was out of stock and all emails are responded to within 48 hours. I sent a screenshot of the three emails from my sent box over the last three weeks and was still told they had no record of them. Finally a refund was generated for a product never received.”
“Love my Komuso. What a handy, great little tool to have on hand when I just want to focus (and focus my breathing), de-stress briefly, or combat a cigarette craving. On top of it all, it's aesthetically pleasing! I will definitely buy another one, and I cant wait to check out the Journal.”
“I was very impressed with actual design of the Shift. The details in the stamping, the hinged 'hanger', the weight and feel. After 42 years of smoking, it was a great comfort those first few days. I also suffer from high performance anxiety and learning the new way of breathing helped a lot with that. I received many compliments on it. I liked the way the company followed up with encouraging emails after my purchase and the packing was way more than I ever expected.
Unfortunately, I had to return it. Even though I had ordered the Stainless Steel it still had a high nickel alloy and I have a nickel allergy. The return process was super easy and the customer service was outstanding. I would highly recommend this product to anyone suffering from anxiety or wanting to stop smoking.”
“I like the product except that it’s a bit heavy (hard to hold with just your lips if you are driving for instance).
Customer service on the other hand is nonexistent. The fist shift I ordered took two weeks to arrive, so when I ordered the second one as a gift I made sure to select expedited shipping. When I inquired about canceling the order (since a week went by with no shipping notice)…radio silence. No response from Komuso. I emailed again asking if it had been canceled or shipped with no response. The next day I got a shipping notice (13 after order). When I emailed that I’d like to return the item when it did arrive because it was too late, again no response.
TLDR; nice item, a bit too heavy, don’t expect any kind of customer service at all from this company or for it to arrive any time soon even with expedited shipping.”
“I suffer from shortness of breath due to paradoxical vocal fold dysfunction and hyperstimulation. The Komuso has helped me to become aware of situations that trigger subconscious anxiety. As a result, I have been able to ease muscle tension and regain control of my breathing during times of stress. I use it every day and never take it off.”
“I’m so impressed with Komuso Design. The beauty and variety of their products are stunning and helpful and their staff has always been helpful and available to answer any questions I had. (Special thanks to Sunny for your help!”
“The necklace is pretty and I like the design. It reminds me to stop and breathe. But the tool has a chemical smell/taste even after washing it. And I just think it’s overpriced for what it is.”
“I ordered and paid extra for the 25” silver box chain, and was sent two of the 27” ball chains that look like they are for dog tags instead. Extremely disappointed.”
“Terrible! I received the chain that I paid over $100 for ..... but NO breathing thingy was enclosed!
Very disappointed!
I was hoping this was going to help me, not Rob me. 😕
No instruction on who to contact. I'm at a loss!”
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