“I’ve had to wait over three weeks for an order anand the product does not work . My order was screwed up several times before I could actually get the product, having been in the customer service environment over 30 years this was unacceptable. I cannot believe how many folks sat on their hands.”
“Hi there,
Hope you are doing well and breathing easy!
I recently received my order for 2 of your Shift products. I purchased a Classic Shift in Matte Slate with the block chain for myself as well as an Active Shift in Northern Lights for my son whom is starting to show early signs of anxiety issues.
The order number I’m referring to is #155148.
I’m glad to say that both items are fantastic and I’m happy with the overall functionality, look and mechanism. I’m actually considering ordering 2 more, one for my wife and another for my younger son.
This being said, I do have a small issue with the Active Shift I purchased. I’m a little surprised of the color being more on the greenish grey. On the pictures from your website it really looks like more of a matte slate grey. However this is fine, it’s really not a big deal, the color is still nice.
What I’m most disappointed with is the fact that upon unwrapping it I noticed a small scratch/crack in the paint of Shift. It doesn’t seem to be pealing or anything like that but there is a visible scratch. I tried taking a few pictures of it which I’ll attach to this email. It’s difficult to get the right angle but I think you will be able to see what I’m referring to. It’s almost as if the paint didn’t adhere to the Shift properly. It looks like there is a crevice in the paint.
The other item (the Classic Shift) is in perfect condition and looks great. No damage at all.
I’m wondering how we could remedy this situation?
Thank you for getting back to me,
Diego”
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