“Nice product with good design. However, only after three days of use the coating is starting to chip of. For a product at this price level, I am thus disappointed”
“I ordered two. One wasn't in stock and they never told me until I sent an email requesting information on my order. So I settled with a color supposed to be a blueish color, ended up getting green. The second one I ordered at the same time as the first one was metal with a metal chain. It broke off the chain within two weeks. One sounds quiet and one sounds like a whistle. Customer service was okay, not great but not horrendous either. They replaced broken one after going back and forth with me because I had no way to print return label. Said they couldn't mail me a return label. My overall opinion is I would not order from them again. It's overpriced, quality isn't there, and you'll have a headache getting it replaced. So no, not worth it in my opinion.”
“This does not work if you are not mindful of how you are breathing. It's easy to hyperventilate if you're really upset. And that is kinda what you need it for...to prevent that. If I could control that....why,do I need this?”
“Took a while to receive the package, and now that I've received it, I can't watch the Komuso method because the link to sign up has expired. I've tried everything I can think of to sign in/ sign up, even going through my google account as the website requested, but it says the class is not accepting any new enrollment. So I don't know how to use it, and can't review how well it works.”
Hi Annette, so sorry for the issue in recovering the free course. We're happy to send you a new password. Kindly email our customer service team (open 7 days per week) and we'll be happy to send that to you. Hoping you're enjoying the necklace too 🤗
“I cant totally wrap my mind around this being just a simple thing! I am a very depressed and high anxiety person and this doesnt help. I can get one on amazon for about 30 to trick my mind into relaxing but it too wont do anything for me. I am afraid of what pepople will think, afraid to wear it and Long story short I wish to send it back”
“Overpriced and not well designed especially if you have chest hair because the necklace grabs and rips your hair, the necklace also has sharp points that poke your skin where it hangs. . and it comes with a course that says it has a reliefs wheel but the feelings wheel is nowhere to be found. Would be a good product if it was cheaper and solved these problems. The breathing idea actually does feel nice.”
“I never got and acknowledgement; of purchase. I contacted my credit card co. because I received the bill before I received my first routing delivery notice. If possible I would still like a copy of the free instruction manual. The one that was sent to me had expired.”
Hi Tyrone, we're grateful for your purchase and so sorry if our email was intercepted by a filter. You might have that email waiting for you in your spam box. Otherwise, can you please email our customer service team at info@komusodesign.com? We'd love to help!
“They took over a month to ship my order. And in the meantime they kept sending me marketing emails. I'm not sure why they're trying to get me to buy another of the thing they haven't sent yet.”
“While I really like the design and aesthetic of the Koko, the inspiration and intent of Komuso, as well as the TKM courses, I was highly disappointed by the ability of customer service to effectively inform me regarding shipping, even after repeated requests, and I am highly dissatisfied with the overall shipping process and length.
Because of these reasons, I am highly unlikely to be a return customer.
That’s a real shame, because, again the product is outstanding.”
Hi Wesley, we sincerely apologize for the shipping delay. We experienced a surge in orders and sold out much faster than normal. Our manufacturing was also delayed so we shipped late. We'd like to offer you a large discount for any potential next order to show you that we care. Please feel free to DM or email us at info@komusodesign.com. So glad that you're enjoying your Shift too. Breathe strong 💪
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