“I cant totally wrap my mind around this being just a simple thing! I am a very depressed and high anxiety person and this doesnt help. I can get one on amazon for about 30 to trick my mind into relaxing but it too wont do anything for me. I am afraid of what pepople will think, afraid to wear it and Long story short I wish to send it back”
“Overpriced and not well designed especially if you have chest hair because the necklace grabs and rips your hair, the necklace also has sharp points that poke your skin where it hangs. . and it comes with a course that says it has a reliefs wheel but the feelings wheel is nowhere to be found. Would be a good product if it was cheaper and solved these problems. The breathing idea actually does feel nice.”
“I never got and acknowledgement; of purchase. I contacted my credit card co. because I received the bill before I received my first routing delivery notice. If possible I would still like a copy of the free instruction manual. The one that was sent to me had expired.”
Hi Tyrone, we're grateful for your purchase and so sorry if our email was intercepted by a filter. You might have that email waiting for you in your spam box. Otherwise, can you please email our customer service team at info@komusodesign.com? We'd love to help!
“They took over a month to ship my order. And in the meantime they kept sending me marketing emails. I'm not sure why they're trying to get me to buy another of the thing they haven't sent yet.”
“While I really like the design and aesthetic of the Koko, the inspiration and intent of Komuso, as well as the TKM courses, I was highly disappointed by the ability of customer service to effectively inform me regarding shipping, even after repeated requests, and I am highly dissatisfied with the overall shipping process and length.
Because of these reasons, I am highly unlikely to be a return customer.
That’s a real shame, because, again the product is outstanding.”
Hi Wesley, we sincerely apologize for the shipping delay. We experienced a surge in orders and sold out much faster than normal. Our manufacturing was also delayed so we shipped late. We'd like to offer you a large discount for any potential next order to show you that we care. Please feel free to DM or email us at info@komusodesign.com. So glad that you're enjoying your Shift too. Breathe strong 💪
“I like the product except that it’s a bit heavy (hard to hold with just your lips if you are driving for instance).
Customer service on the other hand is nonexistent. The fist shift I ordered took two weeks to arrive, so when I ordered the second one as a gift I made sure to select expedited shipping. When I inquired about canceling the order (since a week went by with no shipping notice)…radio silence. No response from Komuso. I emailed again asking if it had been canceled or shipped with no response. The next day I got a shipping notice (13 after order). When I emailed that I’d like to return the item when it did arrive because it was too late, again no response.
TLDR; nice item, a bit too heavy, don’t expect any kind of customer service at all from this company or for it to arrive any time soon even with expedited shipping.”
“The necklace is pretty and I like the design. It reminds me to stop and breathe. But the tool has a chemical smell/taste even after washing it. And I just think it’s overpriced for what it is.”
“I’m still debating on how I feel with this. It does help but it has already chipped some of the paint off and I haven’t dropped it and take really good care of it. Would recommend for others to st least try.”
Hi Nickellina, we're so sorry about the issue with chipping. This is certainly not typical as the ceramic finish is super durable. We would be happy to replace it free!
“The design is nice but the pricing is off. Should be 1/3 as expensive for this product, in my opinion. I’m going to use it to try to help get away from vaping, even though it is not pitched as a cessation tool. If it ends up helping, it will be well worth the price!”
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