Konditor Reviews

Name: Konditor
Address: 63 Stamford Street, London, London Borough of Lambeth
Rating: 4.65

4.7 Rating 524 Reviews

91 %

of reviewers recommend Konditor

4.7

Based on 524 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Konditor 5 star review on 19th April 2025

Anonymous

Konditor 5 star review on 3rd April 2025

Emma Twine

Konditor 5 star review on 17th March 2025

Annette Rock

Konditor 5 star review on 12th March 2025

Katrina Goodwin-Murphy

Konditor 5 star review on 5th March 2025

Megan Macqueen

Konditor 5 star review on 2nd March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“New digital website needs tweaking. Silly you cannot enter age except 1 by 1 date. Very cumbersome.”

Helpful Report

Posted 5 months ago

Hi, Thanks for leaving us a review! We hope you enjoyed your order with us and we appreciate all feedback, so we will look into ways to tweak and improve our website :) Thank you, Nicole

Posted 5 months ago

“O ordered online and it did not allow me to write a message nor did I get an email confirming the purchase beforehand. I did tell the sales lady who was lovely as well.”

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Posted 5 months ago

Hi Laila, Thanks for leaving us a review! I am sorry to see that the website didn't allow you to add a message or send through a confirmation but I am glad that the member of staff was able to help you! Thank you, Nicole

Posted 5 months ago

“Konditor prepares orders on time and collection experience always is without issues. The staff is very nice and polite.”

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Posted 5 months ago

Hi, Thanks for leaving us a review! I am pleased to see that you had a good experience ordering and collecting with us! The staff at Cornwall Road are lovely and are always happy to help you :) Thank you, Nicole

Posted 5 months ago

“Love Konditor. But the red velvet cake was a disappointment”

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Posted 6 months ago

Hi, Thanks for leaving us a review! I am so glad that you are a fan of Konditor, we love having regular customers! I'm sorry that the Red Velvet wasn't up to our usual standard or quality, if you have any further feedback on how we can improve then please email hello@konditor.co.uk :) Thank you, Nicole

Posted 5 months ago

“v good mostly”

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Posted 6 months ago

Hi, Thanks for leaving us a review! I'm pleased that you enjoyed your order and we hope to see you order again with us soon! If there's any feedback on how we can improve for next time, please email hello@kondior.co.uk :) Thank you, Nicole

Posted 6 months ago

“Cake was amazing only issue was packaging not secure enough to easily get home in one piece.”

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Posted 8 months ago

Hi Abi, Thanks for leaving us a review! I am pleased to see that you enjoyed your Vegan Chocolate Raspberry Velvet cake, it's definitely a good choice when you want a chocolate fix! I will forward your feedback on and hopefully we can see some changes with our packaging :) Thank you, Nicole

Posted 8 months ago

“Great quality and lovely cakes. Just a warning that the half and half cakes are of different sizes vs the photos. It does say that in the fine print to be honest.”

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Posted 8 months ago

Hi, Thanks for leaving us a review! I am happy to see that you were pleased with the quality of your order, I hope you enjoyed the Red Velvet and Carrot & Pistachio cake, the carrot is a personal favourite of mine! Apologies about the sizing, we aim to make all of our cakes are similar height but sometimes they can differ! Thank you, Nicole

Posted 8 months ago

“Good brownies, similar to the Pret A Manger brownie. Shame postage isn’t included unless one spends £100 despite the initial high price!”

Helpful Report

Posted 9 months ago

Hi, Thank you for leaving us a review! I am pleased that you enjoyed your brownies and I'm sorry that you are disappointed that postage isn't included and I hope it doesn't put you off from ordering with us again! Thank you, Nicole

Posted 9 months ago

“Carrot & Pistachio Cake was very good in texture, flavour and presentation. Enjoyed by everyone who had a piece”

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Posted 9 months ago

Hi, Thank you for leaving us a review! I am very pleased that you enjoyed the Carrot & Pistachio cake, it's a personal favourite of mine! Hope to see you order again soon to try more delicious sweet treats :) Thank you, Nicole

Posted 9 months ago

“Easy to order and good selection of cakes, not too many not too few. Look great with personalisation. So tasty. If putting in fridge to keep fresh make sure you take out a while before use as ours got very hard in fridge so needed to be at room temp to enjoy at its best.”

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Posted 10 months ago

Hi Emma, Thank you for leaving us a review! I'm glad to see that you had a smooth process when ordering with us and I hope you enjoyed the Strawberry Lemon and Curly Whirly cake! I hope to see you order again soon to try the other delicious flavours we do! Thank you, Nicole

Posted 10 months ago

“V good cakes”

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Posted 10 months ago

Hi Lanka, Thank you for the review! I'm pleased to see that you enjoy our lovely selection of cakes and we hope to see you order again soon to try more flavours!! Thank you, Nicole

Posted 10 months ago

“Received on schedule! Very tasty, rich & very enjoyable”

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Posted 10 months ago

Hi Gordon, Thank you for leaving us a review! Glad to see that you enjoyed our Boston Cranberry Brownie Box of 4, it's a very rich and moreish brownie! Also, happy to see that they arrived on time for you to enjoy! Hope to see you order again soon :) Thank you, Nicole

Posted 10 months ago

“Great cake and delivery service”

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Posted 10 months ago

Hi there, Thank you for leaving us a review! We hope you enjoyed the Personalised Curly Whirly Cake and the Bestseller Brownie Box of 4, they are such yummy options!! We're also pleased that you were happy with our delivery service and we hope to see you order again soon! Thank you, Nicole

Posted 10 months ago

“the cake was absolutely delicious”

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Posted 10 months ago

Hi Deborah, Thank you for leaving a review! I'm really glad that you enjoyed your Double Chocolate Curly Whirly and we hope to see you again to try some of our other delicious cakes! Thank you, Nicole

Posted 10 months ago

“Delicious gift”

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Posted 11 months ago

Hi there, Thank you for the review! I'm so glad that you enjoyed the Brownie Slab, it's a wonderful gift idea for sure! Thank you, Nicole

Posted 11 months ago

“Such delicious brownies. Bought them as a thank you gift. The only downfall was that during purchase I spent a while writing a meaningful note to the enforced character limit - and then on arrival the message was cut off short still.”

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Posted 11 months ago

Hi there, Thank you for leaving a review! I'm happy to see that you enjoyed the Bestseller Brownie Box of 4! I'm sorry to see that your gift message was cut short, I will look into this with our developers so we can make sure it doesn't happen again! Thank you, Nicole :)

Posted 11 months ago

“The cake was delicious. Unfortunately it was a bit squashed in the box during delivery.”

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Posted 11 months ago

Hi there, Thanks for leaving us a review! I'm sorry to see how you ordered arrived, I will look into this and contact our courier to make sure that they take more care when delivering orders! I will also forward this on to our team so they can pack orders with more care. This isn't the standard we want our orders to arrive so I am sorry for this inconvenience! Again, I would like to look into this further and any further information you have on your order will be helpful! Thank you, Nicole :)

Posted 11 months ago

“Happy with the presentation and quality of the order, however it was slightly frustrating to have to wait 10-15 minutes in the store whilst one item (Half & Half cake) was being prepared as everything should have been prepared and ready to collect.”

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Posted 11 months ago

Hi Jessica, Thank you for leaving us a review! I'm glad to see that you enjoyed your Mini Number Brownie slab and your Half & Half cake! I apologise that you had to wait for your order and I will forward this on to our Bow Lane team so they can ensure all orders are ready upon collection!! Thank you, Nicole :)

Posted 11 months ago

“I love my cakes from Konditor. They are amongst the best. I just wish the range was a little wider and more adventurous, as what I have sampled are exemplars of what cakes should aspire to being. I haven't even tried thir brownies yet - something to look forward to!”

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Posted 1 year ago

Hi Adam, Thanks for taking the time to leave us a review! I'm happy to see that you love the cakes here at Konditor, we all do too! We have seasonal products throughout the year and right now we have our Rhubarb & Rose cake which is here for Spring! Come give it a try soon :) Also, we hope to see you try some of our brownies too!! Thank you, Nicole :)

Posted 1 year ago

“My family liked the products very much. The service was very good. When I would have to order some products in future I'll order them from the Konditor.”

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Posted 1 year ago

Hi there, Thank you for leaving a lovely review! Nice to see your family enjoyed our Easter products! It's always nice to see you enjoyed our experience with us also! Hope to see you order with us again soon and enjoy more of our products! Thank you, Nicole :)

Posted 1 year ago

Konditor is rated 4.7 based on 524 reviews