KOODING Reviews

Name: KOODING
Address: 14511 Franklin Ave., STE 230, Tustin, California
Rating: 4.27

4.3 Rating 975 Reviews

82 %

of reviewers recommend KOODING

Company Reviews

Metrics

Info

4.3

Based on 975 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I really enjoyed the shirt that I bought at your store!”

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Posted 1 year ago

“No respond at all”

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Posted 1 year ago

Thank you for your feedback. Based on our record, we have responded to your inquiry within 24 hours on July 2nd. Please check your spam folder if you haven't received our emails. Please let us know if you have any other questions. Thank you

Posted 1 year ago

“I love to shop clothes from Kooding because the design and quality of Kooding clothes are very good.”

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Posted 1 year ago

“Wonderful products.”

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Posted 1 year ago

“I bought a drema doctor product and it turned out that the expiry date on the package is after three months”

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Posted 1 year ago

Thank you for your feedback. Please note that the expiration date was explicitly noted in the product page and checkout page on the product name as "Total Nonscents Ultra-Gentle Brightening Antiperspirant (Exp. Date 09/2022)". This is why we offered over 40% discount on the product. Please don’t hesitate to contact us if you have any other concerns here: https://www.kooding.com/contact-us

Posted 1 year ago

“Everything good”

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Posted 1 year ago

“I ordered a VERY expensive brush that I cannot return. For a hair brush that is $160, it should not smell of glue and have hairs falling out. After two weeks it still smells and every time I clean it there is glue that comes off like mozzarela cheese. Yuck. This should be returnable as I will not use it.”

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Posted 1 year ago

Thank you for your feedback. We are sorry you received a defective product. We will be more than happy to find a resolution for your order. Please send us pictures of the part you believe is defective and a brief explanation to below email address: CustomerService@KOODING.com We apologize again for the inconvenience and please let us know if you have any other concerns or questions.

Posted 1 year ago

“*** POOR CUSTOMER SERVICE *** I purchased four containers of shaving cream and realized that I purchased two of the same scent only after they sent the email confirmation and just wanted to change to a different scent. I immediately sent an email to the customer support contact and did not receive a response. After two days followed up and was told that unfortunately the order could not be modified as the shipping location does not check the emails and is in a different location and the package was already shipped. "We apologize for the inconvience"! I asked if the item can be returned once I received the item but was told NO as it is not allowed. There was definitely enough time to change the items out before shipping if the company had better internal communication and cared about the customer.”

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Posted 1 year ago

Thank you for your feedback. We are sorry to hear you were not able to change the wrong order you placed. While we do our best to accommodate the changes after the order is placed, this may not be guaranteed especially when you place your order out of our customer service business hours. Please note that your order was placed at 3:30am PDT and was shipped within 4 hours of the order placement by one of our providers. Unfortunately, this was out of our business hours and we could not change as we explained in our email to your inquiry. Thank you for you understanding.

Posted 1 year ago

“The quality of product doesn't reflect the price”

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Posted 1 year ago

Thank you for your feedback. We are sorry to here you are not satisfied with the purchase. You can always return any product you are not satisfied by following instructions here: https://www.kooding.com/returns. We will also forward your feedback to the brand that sold the product. Thank you and we apologize for any inconvenience.

Posted 1 year ago

“Simply love this company!”

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Posted 1 year ago

“Excellent quality, reliable and prompt delivery”

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Posted 1 year ago

“Great variety of clothes, good quality, nice & comfortable and most important is save & fast delivery.”

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Posted 1 year ago

“Very fast, reliable.”

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Posted 1 year ago

“Very very good”

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Posted 1 year ago

“the sewing is terrible!”

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Posted 2 years ago

“Good quality stuff”

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Posted 2 years ago

“Should provide free shipping for certain purchased”

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Posted 2 years ago

“Fast delivery”

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Posted 2 years ago

“Excellent experience. Super quick delivery. Love the polos.”

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Posted 2 years ago

“Delivery was prompt and reasonable. Item came within 2 weeks of order. The package was well sealed, and there was no damage done to its items. Overall, I'm pleased with the purchase made. Thank you for this pleasant experience KOODING!”

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Posted 2 years ago

KOODING is rated 4.3 based on 975 reviews