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KORA Organics USA Reviews

4.5 Rating 1,544 Reviews

87 %

of reviewers recommend KORA Organics USA

Company Reviews

Product Reviews

4.5

Based on 1,544 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

KORA Organics USA 5 star review on 19th April 2024

KORA Organics USA 5 star review on 15th April 2024

Anayeli Hernandez

KORA Organics USA 5 star review on 15th April 2024

Anayeli Hernandez

KORA Organics USA 5 star review on 26th January 2024

KORA Organics USA 5 star review on 12th January 2024

KORA Organics USA 5 star review on 7th June 2023

Katarzyna Rezanko - Prajs

KORA Organics USA 5 star review on 5th June 2023

Patricia Bradley

49

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have bad allergic skin reactions after use this mask. I purchased two of them. I been use kora products for long time. Not a problem. Expect this one. Actually I bought different mask before this mask. Why I am do that because first mask I purchased has same problem allergic skin reactions called Turmeric Brightening & Exfoliating Mask. I been use turmeric cream no problem. I send emails to them. Haven’t got anything yet.”

Posted 1 month ago

“I have not received my order to date. It has not been delivered. It took a week before my order was processed for delivery; I feel that was an unreasonable amount of time and when I tried to cancel my order, suddenly, my order had been shipped without my knowledge or shipping and tracking confirmation until two days later. Unfortunately, if I purchase Kora in the future it will be exclusively through the Detix market or Shephora which is unlikely since my original interest in Kora products was that I could purchase the refill to save on extra unnecessary plastic and cost.”

Posted 2 months ago

“Made my face red.”

Posted 3 months ago

“As stated in my initial communication with your team, which was invalidated as well, the package is not within the policies regarding expiration date. It is to expire this March, instead of the 6 months policy you state on your website for sale items, and 1 year minimum for regular ones. Your colleague tried to just tell them you are not obligated to write the manufacturing date. I have very sensitive skin, the cream was not the same consistency as it normally is, your team didn’t help me, hence it went straight to the bin. Thanks”

Posted 3 months ago

“I havn’t received my order yet. It has almost been two weeks :-( Disappointed”

Posted 4 months ago

“Made my skin breakout!”

Posted 4 months ago

“Poor packaging and does not feel high end product as advertised. Also on box written information are so tiny and faded.”

Posted 4 months ago

“I ordered 3 vitamin c serum and they came with a month until expiration day left. They smell and different color and sticky. Reached out to help service and haven't heard back from them.”

Posted 4 months ago

“The smell was overwhelming and awful and wanted to return it but couldn’t.”

Posted 5 months ago

“This is a rating for customer service. I do have their Plant Stem Cell Retinol Alternative Moisturizer that seems to work well (after getting used to the heavy lavendar scent). I have written 3 emails saying that my Noni Bright Vitamin C serum will not pump out any product. I want an exchange. No one has replied, there is no phone number to call, no sending a message on their website. I have not seen any live chat.”

Posted 6 months ago

“I haven't received my order yet”

Posted 6 months ago

“KORA was a company I shopped with many times before, however I will never shop with them again. I had previously purchased their products through Sephora and decided to shop directly with them. Big mistake. They do not stand behind their products and will not allow a return, unlike Sephora. They don't support loyal customers and have a very short-sighted customer service policy. I would recommend NOT PURCHASING FROM KORA's website and instead choose one of the MANY other all-natural skincare product lines that are on the market.”

Posted 8 months ago

“Don't waste your time or money.”

Posted 9 months ago

“One star only!! Reason: I am working with your customer service to see if the product I have is defective or not. I’ve ordered this vitamin c serum for few years and this last shipment of the serum does not look or feel like anything in the past….”

Posted 10 months ago

“Never got to try it, shipping has been a nightmare. After three attempts, one of which to a different address I did not get to try any of the products I ordered. Nor will I be getting a refund per the KORA policy. Which is a shame and I will not be ordering from this company again due to the shipping incidents and lack of empathy.”

Posted 1 year ago

“unfortunately the product has made me break out and have blemishes after each time I've used it the last 3-4 times”

Posted 1 year ago

“It has a powerful overwhelming smell. I did not like your Kora product. It was 1st and last time I bought your product. Not all the ingredients are organic. Turmeric glows foaming cleaner doesn't need that much of an overwhelming smell. It's really too much. All the reviews are fake. I left a review on Kora's product on koraorganics.com I definitely did not see it. I will post on social media the actual review, not the one you control on your website. Not happy with the moisturizer also. I could not return it after I open your product, but I would like my money back for these products because they are not good.”

Posted 1 year ago

“Never received my package. Contacted Kora Organics within 48 hours of lost package. Was told to wait and file a claim. The great stall tactic. Now I have been notified by UPS they were paid for the claim. No follow up from Kora Organics telling me they were crediting my credit card. UPS sent me a report two days ago. Poor customer service. I just forwarded scan of UPS notification. Don't want to do any further business with Kora Organics. This was my first order! If I don't receive a refund within five days I will contact my bank.”

Posted 1 year ago

“Never received my product and never received a email reply as to if I could get a refund or where my product is.”

Posted 1 year ago

“I received a text about items on sale. I ordered from my phone and the not so obvious expiration date was not in view when I read about and put the item in my cart. When I looked back, it is underneath a video which once I saw the video I didn’t scroll down anymore. I find ordering expired product to be very unacceptable in light of the issues going on with outdated, eyedrops and bacteria, which has been causing blindness. Certainly, this isn’t the norm, but I am very careful about the products that I put on and in my body. given the choice to order expired products for a cheaper price or fresh products for more, I would always choose to pay more for safety and effectiveness. My suggestion would be in the next sale, you state that they are on sale because they are almost expired and need to be used. I actually ordered two of one of the products which I can never use even before the supposed six month date past expiration you say is safe. Very disappointed which is too bad because I used to love Kora and tell my friends about the products.”

Posted 1 year ago

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KORA Organics USA is rated 4.5 based on 1,544 reviews