“Eagerly ordered outfits, patiently waited for delivery. Get email saying package delivered. Rushed to check porch, nothing. Checked mail box - nothing. Checked neighbours - nothing. Contacted Laam - they apologized and offered to re-send outfits with no additional charges to me and express delivery . I agreed as I wanted the outfits. Again I wait patiently constantly checking shipping information. Finally get email - delivered. Again check porch - nothing. Check mail box - nothing. Check again with neighbours - nothing!! Contact Laam - they apologize and claim courier company have difficulty in delivering to my address. I live in major city, of a main road. I asked for full refund - they offered me 70% of what I paid. I argued and demanded 100% - eventually they agreed but i have to wait up to 4 weeks for refund ! Will update accordingly when time is up - though doubtful I will receive any money back”
“I ordered a dress 2 months before Eid. It didn't delivered on time and got delayed and even after that I didn't receive my parcel yet. They gave wrong instruction to the courier company to leave the parcel without signature and they left it without any sort of notification call or email even the tracking history was showing the wrong info. I still didn't get my parcel yet. I made a mistake I choose laam for the delivery. I should had ordered a dress through designer directly. There customer service is even so bad. They have a standard reply for every question. This is totally absurd. I paid 55000 for the dress which I didn't even receive. Kindly don't use this website if you are using it for international deliveries. I want my refund I wont be paying for the thing I never received.”
“Very very bad experience i think all designer cloths are copy. I ordered 5 dresses , diffrent designers, received in pk my brother send me here in Canada, I gifted to my friends too but everybody have a same experience like me, very cheap material ,copy design ,very bad stuff totally disappointed. Its better to buy from nishat or zara shahjahan or other designers I like their stuff but don't order from Laam ,”
“I recommend everyone , not to buy from these people, totally idiots, we ordered more than a month ago and the order was delayed not only once but twice. now the Eid is already gone . even these dickheads are asking us to collect the parcel from the collection centre instead of delivering at my address.”
“Have bad experience in ordering from LAAM . I ordered around one and half months back. Every time they sent me an email saying that the shipping would be delayed. I ordered earlier so that I could get it before Eid . I still haven’t received it. I’m not sure if I would be able to get it before it. Definitely not going to order next time. Very poor Delivery services.”
“It was very disappointing as I ordered online overseas it’s was showing delivery date 8th of June I ordered for Eid now they are saying after 10 to 12 days what I’ll do with this order after Eid I need my money back I want to cancel my order there will be no need after Eid very pathetic experience I’m really disappointed”
“Order clothes on May 7th suppose to get my order by May 30th than June 7 now it will be after eid so Allah knows when won't be ordering from tham again.”
“This is a ridiculous company to deal with. There is no proper communication channel and delayed reply backs!!!! And kept lie ing on delivery and shipping dates. You should not do business with them wasting time and money!!”
“Charging "hidden" fees. Very Disappinting. If youre an international customer please reconsider buying from laam. I paid for my order and shipping online and that should've been it right? nope, when the courier came to deliver they asked for more money in cash saying its "customs fees". I was never informed of this. Whats the point of paying online if they're still gonna charge me more in cash. so disappointing.”
“I ordered from them and they excepted my order and after few days they cancelled my order without any explanation. My card went through and after few days they send me $50 less the amount I paid. Please don’t waste your money and time. They are fraud.”
“I am sorry to give negative feedback, I have been Laam's loyal customer since 2019 and each time I face some problem or issues but this time I had very pathetic service for my Order # 1186776, I placed this order on 22 March 2024, the first issue online it was claimed to receive before Eid unexpectedly estimated shipping was 10 May 2024 and after many emails, I received a negative response so I waited patiently to receive until 10 May, and till this time there was no shipping confirmation and after follow-ups and email exchanges it was shipped on May 14th and was mentioned will receive in 4-6 working days, and today is May 28 I have not received after 11 working days, I would never again buy from LAAM and I would recommend all customers to look for other options instead of waiting for more than 2 months after paying for an order, I will post this on social media Twiter, Facebook, and other platforms so people don't get in this trap.”
“Their shipping times are wrong. All my suits I ordered all shipped out at least one month after posted date. One suit is still pending and they have no answers for me. Most likely will be can elling.”
“Bakwassss tareeen service hy .. advance payment ki phir inse payment nhi confirm hui itny din tk .. screenshot wagera sb diya .. phir payment confirm hou b gaye to order dispatch kiya or COD ka order dispatch krdiya .. woh payment dy k recieve krliya inky kehny py k ham apko apki advance payment refund krdengy .. ab 1 mahiny sy refund k liye rula rahy hain.. kbhi kehtu 1 hafta lgy ga kbhi kehty 2 din .. aaj keh rhy k woh to ham refund krchuky .. apni bank statment dou .. bjaye mjhy payment refund ka proof deny ka ulta mjhy mery bank ki statement mang rhy ghatiya log.”
“At Laam, i bought 1 abaya and 4 khussa, 1 kolhapuri sandal from Zuruj , and all these 5 shoes and abaya are not the correct size. For abaya they mentioned it was chest size 23” for L size (i wear 22”) so i ordered it but its way too big 28” which looks so bad on wearing. I can’t wear it until i spend $50 for its alteration. So it’s not worth the money to wear it.
For shoes, I am a size 10 US so i ordered 41 by looking at their size chart , and there is no way these khussa are 10. They are at least a whole size bigger. Also, the kohlapuri is so tight that I can’t even try it on. I'm so disappointed because these are beautiful kolhapuri and khussa that I can’t wear and a waste of $100. Also, the khussa are sewn outwards so after wearing few times they would loose the stitching. This company needs to display back of khussa pictures and place in their description that you need to size up/down for these style of shoes. As a company that offers shipping to abroad, you should at least put needed information on your items.
It was my first ever experience with Laam and Zuruj and it’s terrible. I wish i could return all these items and get my money back.”
