“Never buy any thing from Laam. Worst service ever. Not reliable. I ordered a dress to wear it on my daughter's nikah . After waiting for long one and half month they cancelled it a week before my daughter's nikkah date. I was so stressed out and couldn't arrange for the dress of my choice. Will never by from them and strongly suggest not to trust them especially if you have big events.
Thank you”
“Ordered on 14 June and received on 17 July.
I have purchased 14 items that costed 93,380 PKR/ £255.83 + shipping 20,500 PKR / £56.16 and then import tax £104. So, all in all, total cost for shopping with Laam is £415.99. 13 items being unstitched and one stitched. (Will need to paid to get the items stitched).
Thankfully, I was one of the lucky ones to receive their order.
I paid full price for four branded item which clearly are replicas but company insisting they 'only deliver 100% authentic and original products of the finest quality, sourced from authorized distributors.' Which very much is a not accurate, as there are clear differences between the picture on their website and the items I have gotten (but that is another topic altogether).
My issue is with two items:
RJ Blue fever - came stained and entirely different trousers
Maria B - Black - EL-23-04 - burn marks on the dupatta
I had contacted customer support straight away and even provided pictures of my concerns. But couldn't return the items because it is an international order and was offered a 5% refund as compensation.
I paid one worth £56.16 and the other £42.33 so 5% refund is £2 roughly for each - and issue that is no fault of my own, on a £415.99 order.
When questioning this and the policy of returning international faulty orders; I got back 'as the stains only minor ones and can easily be removed. Similarly in the black article, there is cutwork which usually does contain minor burn marks due to the production procedure.'
Minor burn marks due to the production procedure - that important point is not stated anywhere on the website. BE AWARE OF THIS POINT. Put it in capitals so you don't miss this. And the burn marks are anything but minor on my clothes.
LAAM are stating brands and authorized distributors are burning their branded items during the production process and that is how it will come to us. (Maybe)
For the stain - it has not been removed when washed and now I will have to spend more money to get it dry cleaned.
Now they have upped the compensation to 10% but can only go that high because they are worried about their profit margins. That does not mean anything to me, since I have lost money and down two "branded" items which I can not wear.
I have a 14 email chain still in progress and we still have no solution in this issue, just the offer of compensation: 10% compensation on the stains outfit and 15% with the other two outfits.
£56.16 (10%) = £5.62
£42.33 (15%) = £8.42 together £98.49 = £14.04
So I will still have paid £84.45 / 30825 PKR on two items I can not wear.
Now they have not emailed me since.”
“After waiting for 4 weeks I received the order and one of the Shirt top lengths is 38 inches(which is for small size) but as per the style and product description, it was supposed to be a long shirt and supposed to be at least 42 inches for large size. Due to shorter length pants and shirt style doesn't match at all. I ordered for Eid and now I don't have the extra budget to buy another one as I already spent around $160 Canadian on this dress plus around $55 on Duty/service charges/taxes. I emailed customer service at LAAM as well as dropped a WhatApps message and in return they offer me 5% for the shorter length. This company thinks that they can send any product and offer a charity amount to keep the unwearable product.
I purchased from this site multiple times and in the past, I didn't have any issues but this time they disappointed me, and I don't think I will use them for future purchases if they don't take accountability for their mistakes.
MislNaina - Luxury Pret
I am hoping that they will come up with a better solution.”
“Really bad customer service with assurances given that my order will be shipped within the month yet at the one month mark they tell me it wont be shipped for another week or more !!! My event at this point is only 1 week away. Really disappointed in Laam and its team”
“I ordered two suits from Laam on 22nd May, as I had to attend a wedding on 10th June.. I paid for the suits in advanced. I made sure to order weeks in advance so I can get my clothes stitched on time.. On the same day I ordered my clothes I wrote an email to laam team to please make sure that I receive the correct articles, as I have had a terrible experience with Laam in the past. So just wanted to give them a heads up to deliver correct articles. Upon my email they replied to me that my order will be dispatched on 25th May , ( completing ignoring my concern to deliver the CORRECT ARTICLES )
Yes I might be paranoid but I just wanted to make sure that I get the correct articles.
25th May came and went, and my order never showed up. So I emailed Laam again asking about my order. They said that delivery was attempted and no one answered. Which is completely not true, as my father is always home and he always received all the order. Also the rider usually calls before attempting delivery. This never happened.
I requested Laam to please please deliver my order before 10th June, as I have a wedding to attend. They assured me that they have sent the delivery request and I will receive the order soon. BUT I NEVER RECEIVED MY ORDER.
I had to wear my sister’s clothes who is way smaller than me. I was very embarrassed during the wedding , and couldn’t enjoy at all. Thanks to Laam..
There is no doubt we can find nice clothes on Laam but the service is just very terrible..”
“Please don’t waste your money, go direct to the designers or brands website and order from there. It’s not worth I ordered a dress never got it on time and still waiting for the refund @laam you need to work on your standards.
It’s literally worst customer service ever received by any online brand”
“Please LAAM team you can do better,
Fabric is not good quality.
Could you please advise me what should I do??
I can’t even zip up the pant!!!
Please Laam team help me”
“When you are ordering Farah Talib Aziz unstiched luxury lawn please be careful. The description of the clothes do no match the pictures provided. The unstiched dress do not have enough fabric to make full length shirt. The return policy is complicated and pathetic.”
“Bad experience, my mom ordered dress for me and my two daughters they sent wrong shipment ( not even close to the order) after many time back and forth they accepted return and now for month , waiting for refund or exchange. As I emailed them many times still no progress”
“Pathetic customer service by Laam and its courier service provider. My order not delivered yet and its marked as delivered. Laam saud its delivered but not investigating my case.Neither Laam or Courier service taking care of this it has been 2 days I am chasing both companies.
Laam please don't reply with general comments to send email on customer care I am contacting you by email and WhatsApp but invain, you guy even don't read my emails properly and reverting with reply items delivered.”
“Do not order from laam, bad customer service. Fabric is not good quality. After receiving the parcel recieved invoice from fedex to pay £70 custom tax duty. Laam don't mention this when replacing the order. Now they say its the custom duty in your country. I always order from Pakistan never paid any tax duty.”
“Do not order from laam, bad customer service. Fabric is not good quality. After receiving the parcel recieved invoice from fedex to pay £70 custom tax duty. Laam don't mention this when replacing the order. Now they say its the custom duty in your country. I always order from Pakistan never paid any tax duty.”
“Worst quality clothing! Sizes are way off!!!! Returns and refunds aren’t easy! And when you reach out to them - they blame it on the actual company selling stuff and don’t take responsibility at all. Would never buy from them again.”
“Extremely bad customer service, delays in delivery with no correspondence from their end.
And when asked about it. They get all touchy about why were they called unprofessional.
Not the kind of platform they claim to be.
Very disappointed.”
“International Orders are mishandled.
This is not the first time a shipment has been sent to Dubai to us. The shipment is weighing hardly 2 kg, mentioned commercial and has been charged with customs duty which we have never been on international orders. My concern is why isnt this mentioned upon booking the order. Its a hefty AED 181 of amount and a complete rip off for customers as a hidden charge never mentioned. These charges are always paid by the seller on all major platforms selling internationally if the shipment in paid in advance.
We have paid administrative charges for couriers before but it is hardly 15 dhms upon receiving the shipment.
We have paid for shipment with our purchase and this was never mentioned by LAAM.
Disappointing service in terms of hidden charges and now I am running after DHL to deliver it today as we have started our Eid holidays. This should not be a last minute chaos when the order was placed on 4th of March 2023.
Please get your administrative issues solved. You are not at all closer to any international handling despite being a big platform. The receipt was wrongly made, order was corrected after multiple phone international calls, customs/duty not sorted by LAAM.
Horrible experience!”
“I ordered in feb 2023 the said they'll be shipping in 5 april but no response then I insisted on delivery they said will be shipped on 11th april but even then no delivery. 2 months of wait and i have nothing to wear on eid.”
