“Pathetic customer service by Laam and its courier service provider. My order not delivered yet and its marked as delivered. Laam saud its delivered but not investigating my case.Neither Laam or Courier service taking care of this it has been 2 days I am chasing both companies.
Laam please don't reply with general comments to send email on customer care I am contacting you by email and WhatsApp but invain, you guy even don't read my emails properly and reverting with reply items delivered.”
“Do not order from laam, bad customer service. Fabric is not good quality. After receiving the parcel recieved invoice from fedex to pay £70 custom tax duty. Laam don't mention this when replacing the order. Now they say its the custom duty in your country. I always order from Pakistan never paid any tax duty.”
“Do not order from laam, bad customer service. Fabric is not good quality. After receiving the parcel recieved invoice from fedex to pay £70 custom tax duty. Laam don't mention this when replacing the order. Now they say its the custom duty in your country. I always order from Pakistan never paid any tax duty.”
“Worst quality clothing! Sizes are way off!!!! Returns and refunds aren’t easy! And when you reach out to them - they blame it on the actual company selling stuff and don’t take responsibility at all. Would never buy from them again.”
“Extremely bad customer service, delays in delivery with no correspondence from their end.
And when asked about it. They get all touchy about why were they called unprofessional.
Not the kind of platform they claim to be.
Very disappointed.”
“International Orders are mishandled.
This is not the first time a shipment has been sent to Dubai to us. The shipment is weighing hardly 2 kg, mentioned commercial and has been charged with customs duty which we have never been on international orders. My concern is why isnt this mentioned upon booking the order. Its a hefty AED 181 of amount and a complete rip off for customers as a hidden charge never mentioned. These charges are always paid by the seller on all major platforms selling internationally if the shipment in paid in advance.
We have paid administrative charges for couriers before but it is hardly 15 dhms upon receiving the shipment.
We have paid for shipment with our purchase and this was never mentioned by LAAM.
Disappointing service in terms of hidden charges and now I am running after DHL to deliver it today as we have started our Eid holidays. This should not be a last minute chaos when the order was placed on 4th of March 2023.
Please get your administrative issues solved. You are not at all closer to any international handling despite being a big platform. The receipt was wrongly made, order was corrected after multiple phone international calls, customs/duty not sorted by LAAM.
Horrible experience!”
“I ordered in feb 2023 the said they'll be shipping in 5 april but no response then I insisted on delivery they said will be shipped on 11th april but even then no delivery. 2 months of wait and i have nothing to wear on eid.”
“Do not order from LAAM website. After having received my outfit, received an invoice from FedEx for £70 ! Never had to pay this with other deliveries from Pakistan. LAAM are deceiving their customers by not being totally transparent with shipping costs. Contacted LAAM who were not very helpful at all, they say it is their T&Cs
Will not be ordering from them again!!”
“The worst website ever to deal with. Don't ever try to do a return. I paid 350 or an item and we refunded half saying they returned based on exchange..first that not how returns work and the exchange rate have moved half that amount. This website and people who work and run are frauds and cowards. Do not use them!!”
“I had to write a review after a month of waiting for their ilogical offer.
I ordered 5 dresses, 2 of them comes without body parts. Lots of parts are missing. I paid more than the dress price for the Duty tax for Belgium. For 5 dresses I paid 184 euros and 80 euros for shipping. Which are more than the dresses cost. I would happy even after paying lots of money if would get all my dresses completely. They keep telling us to wait and now they are offering me a 15% refund just for the value of the dress. I am totally upset and never will suggest anyone purchase from abroad. It is so costly and when you do get not even your complete order.”
“To all international buyers, please do not buy from LAAM PK as they will make you pay customs and duty charges. These can be paid by the business and reclaimed, which an individual buyer cannot reclaim resulting in an expensive purchase.
Unexpected today I was taken by surprise as I received a letter from FedEx asking me to pay £111.59 for customs and duty charges. I have never had to pay these charges for any of the other Pakistani brands, hence, this was a big shock. I contacted LAAM PK and was told they have a printed “The order will be subject to customs and duty charges upon delivery, based on the tax laws of the shipping country.”
I still fail to understand why these are not applicable to purchases from other Pakistani brands and why only LAAM, especially with the clothes coming from Pakistan. This means my dresses have cost me more than their worth, so what is the point in shopping from Pakistan if you are going to make the buyer pay the same price equivalent to one dress? Should have bought it directly from Mushq as they were offering full lining under the sleeves which was refused by LAAM PK and doesn’t have any hidden charges.
Also, LAAM PK delivery time is 10-15 days as shown on their website, but this was delayed. They said the supplier is delaying them and when I insisted, I needed them for an event and should have made a direct purchase from Mushq, LAAM PK speeded things up.
Please be vary and don’t be fooled by the delivery timescale given on their website.
Overall, my purchase has cost me £217.42 (cost of dress including shipping) + £111.59 (custom & duty) = £329.01 which means each dress cost me £164.50. It is not worth it at all. The cost of one dress including shipping is £108.71, so you can see I had paid customs and duty more than the cost of one dress.
My advice is to buy directly from the brands and don’t be fooled and spend your money well.”
“Ordering my special dress for my special event from Laam was truly a nightmare. I had placed order which was supposed to be reaching in 10-15 days, but it was never happening. I had to call their customer services which was accepted once in a blue moon. I then had to search the number of their HR and luckily they picked the call. It was still me convincing them to send the dress so that I should not be pathetic on my own nikkah. Payments were made in advance and even then they had delivered 2 weeks ahead of what was due
Tip for Laam: either take the orders that you can deal, or recruit the staff more in order to work in a professional way.”
“WORST OF ALLL
THEY HAVE 0 care for customers. they keep big brands name and make ppl pay for orders to take money out of credit card to keep cash flow but designers never fill their orders. i have 3rd dispute to fill from my credit card company. beware of this scam”
“Please be aware and never order from Laam.
Exactly bad quality and smelly clothes. Many parts were missing which mad the dresses incomplete. The dresses were not at all the same as it’s on the website. Very disappointed and I hade to pay for the shipment and got extra invoice from DHL. Very bad service and disappointing.
You should be shameful of your work.”
“It's Abdul Qadir here I Received my parcel today and it was totally used parcel the mirror work on Shirt and Dupatta is totally black if the suit is new so mirror work should be new tracking id is LAAM-536201and KHI-802663392081 I give 17253 Rs what I want from you is take your suit back and return my money back to me”
