“Laam is the worst, if you can go somewhere else to buy, you should. Ordered in December 2023 for my wedding in may. when placing order, they estimated delivery some time in march. March ends they tell me there is delay April 20 ship for sure, its April 20 one of the two dress shipped other one says delay. The customer service people are not even responding. They are ruining my wedding. Just opinion if you cannot finish a simple dress in 4 plus months, why are you in business. For anyone that is reading this, if you have event dont order from this company. They will just give you stress.”
“Places order 2 months before wood and it still hasn’t come and Eid is in 2 days. Customer service is terrible. Do not order from here so many better option. First item got delayed and now shipping is taking over 14 days”
“Order was placed 30 days before eid ul fitar
Promised to deliver by 1st april shipped on april 4th via dhl express delivery. Delivery time as per DHL 15th april and no reply from Laam wasted money on ordering from them even a month before worst ever website to order customer service is pathetic dont trust.”
“I write the below email and no response. I called their customer service number but no response. When they sent their product overseas, they don't inspect. I received my product which look like used product and very poor quality of stitching.
Dear Laam Customer Service,
I am writing to request a return and full refund for a recently purchased dress (order number: #: 1110253). Unfortunately, upon receiving the dress, I discovered it was damaged.
The stitching quality is poor, and decorative motis are falling off or missing in several places. It is concerning that the product was not inspected before being shipped. Some pictures of the cloths are attached as well. i need to take at least 20 pictures to show the full condition of the dress. Its not ironed and also looks like a used product.
Given the Australian Consumer Law, I believe I am entitled to a full refund, including any shipping costs incurred.
I have attempted to contact you regarding this issue through several channels, including phone calls and WhatsApp messages, but have not received a response.
Therefore, I am formally requesting a return shipment label and a full refund for the dress, including shipping costs. For your reference, I have attached screenshots of the dress's condition, as well as documentation of my attempts to contact you.
Thank you for your time and attention to this matter. I look forward to your prompt response and resolution.
Sincerely,
XXXXX”
“What a scam they are running. Always send a wrong item with a cheap quality. The picture and the item don’t match at all. The customer service is pathetic, they will always offer 10% for every mistake they make. Cheaper quality then a dollar store.”
“One dress that I ordered for my niece to give her as eidi is made totally different. It is missing all the embroidery that was on the model kid picture. I'm so disappointed.”
“I orderd a suit for my daughter and amazingly upon checking the status i found that my order is being retuned back for the reason that the delivery team was unable to contact me. Although I have not received any call from them. Any how I again ordered the dress and tha same epidode was repeated in the exact manner. When I contacted laam on their WhatsApp helpline, after answering the first basic question, the team is in deep sleep till now.”
“Very bad experience. My daughter ordered an article for Eid. The payment was done even the shipment charges but now there team is misbehaving and not responding properly!!”
“Very bad customer service. Total disappointment. Laam didn't reply to email or via WhatsApp. The date on the item is available to deliver before Eid. After the purchase, the delivery date on the invoice is in May. I am very disappointed, and the charge will be deputed.”
“I have placed an order and it's almost been a month now. No response on call or via customer service email address. Seems this is a new money-making business for Laam.pk”
“I was just suppose to place my 1st order today but as per my habit, before any online purchase one should must go through the reviews.
There's lots of complains in reviews but nobody even try to reply them that's how they have the customer service????????”
“I ordered a dress and they send me totally wrong dress colours are extremely different from each others they are not even matching.. I have waited so long for this dress but when I received it was completely mess…still I am complaining but no one is even care about that ..I want my money back”
“This is second time that my orders are cancelled by LAAM. Firstly my orders from Asim jofa were cancelled by LAAM. I have ordered 20+ suits from Asim jofa on LAAM. Now the orders were cancelled that I have ordered from Bag X on LAAM. This made me feeling so inconvenience. I have had a satisfied trust on LAAM but by cancellation of orders make me sad.”
“I live in USA and I ordered clothes they delievered to some other lady in Lahore Pakistan . LAAM replying that it was handover to that lady and she payed for delivery charges when they handed her the parcel , LAAM already charged me so high shipment fee when ordering and they cannot understand that Pakistan and USA OR AMERICA, are 2 different countries I even send me my confirmation email with order number and address and everything but it’s hard for them to understand I really had a very bad experience and I want my clothes shipped or my money back ERUM”
“Do not buy anything form them. Their products quality has been dropped and they have horrible customer service when you have problems on orders or products. Very sneaky and their English is horrible to deal with.”
