“I've given 4 stars service was excellent from Sophie.
One big problem was when ordering the conveyancing pack they had a system error that seemingly couldn't be fixed so know conveyancing pack ..was very awkward for a few days. Not Sophie' fault and refund has been implemented.”
Hi there,
Thank you for your review and for highlighting the excellent service provided by Sophie! We’re sorry to hear about the inconvenience caused by the system error when ordering the conveyancing pack. We're glad that the refund was handled promptly. Your feedback is valuable, and we’re always working to improve our systems.
Warm regards,
Team Land Registry UK
Hi Richard,
Thank you for your review! We're happy to hear that you found our service straightforward and easy to navigate. Your feedback encourages us to continue delivering a user-friendly experience!
Warm regards,
Team Land Registry UK
“I have had two files - the first one over the weekend took Friday to Monday to arrive even on email. The second was virtually by return of email. The plans very small and don’t show whose responsibility boundaries are, that is no ‘T’ shown even though referred to in the written document.”
Hi Julia,
Thank you for your review! We appreciate your feedback regarding the delivery times and the clarity of boundary plans. We're constantly working to improve our service and will take your comments into account. Your input helps us enhance the experience for all our customers!
Warm regards,
Team Land Registry UK
Hi Mark,
Thank you for your review! We're pleased to hear that you found our website easy to use and that the document delivery met your expectations. Your feedback is invaluable to us!
Best wishes,
Team Land Registry UK
Hi there,
Thank you for your review! We appreciate your feedback on the usability of our service and understand your concerns regarding pricing. We're always looking for ways to improve, and your insights are invaluable to us.
Warm regards,
Team Land Registry UK
Hi Mary,
Thank you for your review! We're glad to hear that you found the process straightforward. Your feedback encourages us to continue providing efficient services.
Warm regards,
Team Land Registry UK
“Excellent quick reply email and received documents fast online.
However, there doesn't seem to be any T marks on the fence line especially on title plan so we don't know which fence belongs to us!”
Hi Angela,
Thank you for your feedback! We're glad to hear that you received our documents quickly and that our email response met your expectations.
Warm regards,
Team Land Registry UK
Hi Dennis,
Thank you for your kind words! We're delighted to hear that you had a good experience with our quick service. Your feedback is greatly appreciated and motivates us to keep improving!
Best wishes,
Team Land Registry UK
“My mortgage company gave me the wrong title number, so I received the wrong details, but once this was sorted out, Land Registry sent me the correct ones at no extra charge, for which I was very grateful.”
Hi Gillian,
Thank you for sharing your experience! We're pleased to hear that, despite the initial mix-up with the title number, we were able to provide you with the correct details at no extra charge. Your gratitude means a lot to us!
Warm regards,
Team Land Registry UK
Hi Geraint,
Thank you for your review! We're pleased to hear that you found our service simple and quick. Your feedback is invaluable in helping us maintain efficiency.
Warm regards,
Team Land Registry UK
Hi there,
Thank you for your great review! We're pleased to hear that you were able to obtain the information you required with ease. Your feedback encourages us to keep delivering a smooth experience for all our users!
Warm regards,
Team Land Registry UK
Hi Amanda,
Thank you for your great review! We're glad to hear that you found the process of ordering documents easy and swift. Your feedback encourages us to keep improving our services!
Warm regards,
Team Land Registry UK
Hi Paul,
Thank you for your positive review! We're glad to hear that everything met your expectations. Your support means a lot to us, and we're here to help whenever you need.
Best wishes,
Team Land Registry UK
“I RECEIVED A PROMPT RESPONSE WITH 5 EMAILS BUT UNFORTUNATELY LINKS TO INFORMATION AREN'T STRAIGHTFORWARD. ONLY ONE EMAIL INCLUDED AN ATTACHMENT THAT'S EASY TO READ. THE REST I'M STILL TRYING TO WORK OUT HOW TO FIND THE INFORMATION. CAN ANYONE HELP?
UPDATE - AS SOON AS I POSTED THIS REVIEW, SOMEONE DID HELP! `I WAS SENT AN EMAIL WITH ALL THE FILES ATTACHED. I HOPE THIS CLEARER, MORE ACCESSIBLE SERVICE WILL CONTINUE.”
“I did get a little confused with some of the language and also with how many options there were and initially spent £14 on copies before realising they weren't what I was looking for or needing. The £59.99 bundle were the correct version [downloadable and printed copies sent to my address]. I will be glad to have the deeds to my house in my house.”
Hi Jane,
Thank you for your thoughtful review! We understand that navigating the options can sometimes be confusing, and we’re glad you found the right bundle in the end. It’s great to hear that you’ll have the deeds to your house safely in your possession. Your feedback is valuable to us, and we appreciate your understanding.
Warm regards,
Team Land Registry UK
Hi Valerie,
Thank you for your positive review! We're delighted to hear that you experienced quick delivery and everything was to your satisfaction. Your feedback is appreciated and helps us continue providing great service.
Warm regards,
Team Land Registry UK
“I was disappointed to pay the £10 fee for delivery of documents within the hour to then be sent the incorrect documents. The next day I chased this multiple times before finally getting the correct documents sent to me mid afternoon. Whilst I did get the documents it took a lot longer than the 1 hour I paid for.
Update - since my review I’ve been refunded the fast track cost which is appreciated and upped my star review to take customer service into account.”
“Fast response and comprehensive documentation. Only complaint is that the question I placed in the comment box was not answered. It was regarding that as my son had paid off his mortgage in full, if the previous mortgage company would feature in the paper work. I assume no reply meant it would not.”
