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Lands' End Reviews

2.5 Rating 133 Reviews
34 %
of reviewers recommend Lands' End
Company Reviews Questions Metrics
2.5
Based on 133 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 58%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Returns & Refunds
Returns Process
Could Be Better

Popular Questions:

Delivery

How does Lands' End deliver? How long does Lands' End take to deliver? Does Lands' End deliver on time? How is accuracy and good condition of items delivered by Lands' End?

Returns

How is Lands' End returns process?

Customer Service

How can I contact Lands' End? How quickly does Lands' End resolve customer queries?
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How quickly does Lands' End resolve customer queries?
Helpful Report
(4 weeks ago)
Greater than 76% of reviewers feedback is Lands' End resolves customer queries within an hour.
Helpful Report
(4 weeks ago)
D

Customer Service - Average

50.00%
Industry Average
“ Customer service was unable to correct the credit card issue, claiming they did not have access to that information. ”
- Boston2023
“ When I spoke with customer service, because they had sent me the same item twice, they refused to admit that it was there error! They refused to fix the problem! Also , I had to ask them about 10 times to cancel another item! They kept saying they had, but not true! Something very fishy going on here! Really RUINS the shopping experience! Puts the onus on me to do the hassle of a return, when it was not my mistake !!! ”
- Anonymous
“ Customer service person was terse and just kept repeating the same ridiculous return policy. I just wanted to exchange an item, not pay $9 for the original shipping, then 6.95 to return and then $9 for shipping for the new size. I will never shop at Lands End again. ”
- JD R
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