Lands' End Reviews

2.6 Rating 121 Reviews

36 %

of reviewers recommend Lands' End

2.6

Based on 121 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does Lands' End resolve customer queries?

(3 weeks ago)

Greater than 73% of reviewers feedback is Lands' End resolves customer queries within an hour.

(3 weeks ago)

60.00%

Industry Average

“ Range of products, both for casual and dressy occasions. Delivery service deserves an award for friendliness. ”

- Jennifer Beattie

“ Fantastic. Customer service ”

- Elizabeth Heyer

“ very prompt Service and delivery ”

- Simon Altmann