Login
Start Free Trial Are you a business? Click Here

Lands' End Reviews

2.6 Rating 126 Reviews
36 %
of reviewers recommend Lands' End
Company Reviews Questions Metrics
2.6
Based on 126 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 60%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Returns & Refunds
Returns Process
Could Be Better

Popular Questions:

Delivery

How does Lands' End deliver? How long does Lands' End take to deliver? Does Lands' End deliver on time? How is accuracy and good condition of items delivered by Lands' End?

Returns

How is Lands' End returns process?

Customer Service

How can I contact Lands' End? How quickly does Lands' End resolve customer queries?
Get Answers to Your Questions
Ask a question and get answers from people who are customers of Lands' End.
Visit Website
How quickly does Lands' End resolve customer queries?
Helpful Report
(3 weeks ago)
Greater than 73% of reviewers feedback is Lands' End resolves customer queries within an hour.
Helpful Report
(3 weeks ago)
D

Customer Service - Average

50.00%
Industry Average
“ When I spoke with customer service, because they had sent me the same item twice, they refused to admit that it was there error! They refused to fix the problem! Also , I had to ask them about 10 times to cancel another item! They kept saying they had, but not true! Something very fishy going on here! Really RUINS the shopping experience! Puts the onus on me to do the hassle of a return, when it was not my mistake !!! ”
- Anonymous
“ Customer service person was terse and just kept repeating the same ridiculous return policy. I just wanted to exchange an item, not pay $9 for the original shipping, then 6.95 to return and then $9 for shipping for the new size. I will never shop at Lands End again. ”
- JD R
“ The customer service person I spoke with said she doesn’t see an order yet, so she can TRY to cancel it for a fee. ”
- Sheena
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request