Lands' End Reviews

2.5 Rating 133 Reviews

34 %

of reviewers recommend Lands' End

Company Reviews

Questions

Metrics

2.5

Based on 133 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Lands' End deliver? How long does Lands' End take to deliver? Does Lands' End deliver on time? How is accuracy and good condition of items delivered by Lands' End?

Returns

How is Lands' End returns process?

Customer Service

How can I contact Lands' End? How quickly does Lands' End resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Lands' End.

Visit Website

How is Lands' End returns process?

Helpful Report

(4 weeks ago)

Greater than 86% of reviewers feedback is Lands' End returns process could be better.

Helpful Report

(4 weeks ago)

0.00%

Industry Average

“ Your returns are also completely antiquated in an age of Amazon, Zappos and even just plain Macy's. ”

- Anonymous

“ Beware, there are no free returns! A shame since most people have turned to online retailers during the COVID-19 retail shutdown. Shame on Lands End. ”

- Anonymous

“ We pay money to them and agents response to us with angry , resistible responses regarding orders and returns. ”

- Radmila Meyer

Lands' End Reviews

Returns - Difficult