Laptops Direct Reviews

4.3 Rating 2,060 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

Questions

Metrics

4.3

Based on 2,060 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Popular Questions:

Delivery

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Returns

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Customer Service

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How is Laptops Direct returns process?

Helpful Report

(4 days ago)

Greater than 62% of reviewers feedback is Laptops Direct returns process is easy.

Helpful Report

(4 days ago)

0.00%

Industry Average

“ Returns process is not customer focussed with poor customer comms and different advisors getting in touch. Still waiting for instructions to exchange a hard drive 1 week after reporting fault. ”

- Paul B

“ I looked on the website for returns advice and it stated that I needed to contact the manufacturer to obtain a fault reference number. ”

- Rachael

“ Disgusting customer services, states easy returns-more like we do not accept returns! Tried talking to customer services and they spit out a load of useless nonsense then cut the conversation off without giving you a chance to utter a single syllable! Do not buy from them!! ”

- Anonymous

Laptops Direct Reviews

Returns - Difficult