Hi Mark
We appreciate you sharing your feedback with us and we are sorry to hear that your order has arrived damaged.
We are currently reviewing and upgrading our packaging processes, to help prevent this happening on future orders.
I can see from our records that you have since been issued with a replacement order and I am glad that we managed to resolve this matter with you.
Should you wish to discuss this further, or if you have any questions, please feel free to contact us via email at customersupport@lawnsmith.co.uk
“Lawnsmith very good and efficient, not so DHL who delivered it. I got an email saying it had been delivered and that I had signed for it twenty hours before it actually was delivered”
Hi Roger
Thanks for your feedback! No worries at all—we completely understand. Whenever you get the chance to sow the seeds, we’d love to hear how they work out for you and any thoughts you have. If you need any advice or tips along the way, don’t hesitate to reach out!
Best of luck, and we look forward to hearing from you soon.
