“I have used Lawnsmith for several years always witout problems. The most recent delivery was not satisfactory. The packaging for the fertiliser and grass seed was poor and arrived damaged, but the products were unscathed. The Greenup Ferrous suphate was dreadful. The outer box was weak and had been taped up by the courier. It had clearly been dropped as when I opened the box the tub had split spilling some content into the box. This was discovered on a Sunday so I decided to use the product anyway. I notified Lawnsmith who without hesitatoin or seeking proof immediately setn another tub FOC That arrived in perfect condition. Although I was unhappy with the packing, I cannot fault Lawnsmith's service which is exemplary. I hope they take note of my pacaging observatoins, but I have no hesitiation in continuing to use their services and products. Mistakes are made, but the way they are rectified demonstrates the integrity of the supplier, in this case as I have said, Lawnsmith were faultless.”
Thank you, Barry, for sharing your feedback and detailing your experience. We’re glad the replacement arrived in perfect condition and that you’re happy with our service. We’ll pass your packaging observations to the team for consideration!
Thanks for the feedback, Martin. We’re glad it’s generally been good, and we’ve noted your comment about the new ferrous sulphate. If you’d like to share more details on what feels different, feel free to contact us at customersupport@lawnsmith.co.uk.
“As yet I have to try the standard grass seed as it is going to be used for overseeding soon. The shady pla es grass seed I've used before it very good.”
“Have only just overseeded my tired front lawn. Been waiting for the warmer conditions.
So on Sunday put starter fertiliser down, overseeded with classic grass seed then it all went wrong.
Was using 6 x bags of miracle grow lawn top dressing and a specially bought lawn levelling rake to complete the task. The top dressing was nothing short of disgraceful, more stones than Brighton beach.
This has caused me 10 hours of extremely hard graft but not able to remove the stones.
Miracle grow are “carrying out” an investigation. I really don’t have any confidence in their product.
I am hoping though that lawnsmith product shines through.
Time will now tell.”
Thank you for sharing your experience. We’re sorry to hear about the issues you encountered with your top dressing, especially after putting so much time and effort into preparing your lawn 😔
We hope the Classic grass seed and starter fertiliser help your lawn recover and establish well despite the difficulties you’ve experienced.
Once the seed has germinated, keeping the area consistently watered and allowing the new grass time to develop will give it the best possible chance. We’d be interested to hear how your lawn progresses over the coming weeks. 😊
