“I have been a customer for several years and have always been pleased with the products and help videos
I went DIY after employing a company, pre COVID, I was working from home and saw him work. He did one cover of spray and never got close to the edges. I complained but the quality didn’t improve.
Sacked them and started to use Lawnsmith and have never looked back”
Thank you for sharing your experience! We’re glad to hear you’ve been pleased with our products and videos, and that switching to DIY lawn care with us has worked so well for you. Great to know you’re achieving the results you were looking for!😇😊
“I purchased autumn lawn feed from Lawnsmith , sadly the package was damaged and some of the contents had been lost . I contacted customer services and the situation was resolved quickly. I have used the product on my lawns. It was extremely easy to use and my lawns are looking very healthy.”
Thank you for your feedback 😊We’re sorry to hear your package was damaged on arrival, but are glad our customer service team was able to resolve it quickly for you. It’s great to know the Autumn Lawn Fertiliser was easy to use and that your lawns are now looking healthy. 🍃
Thank you for your feedback!😊 We’re glad to hear you were pleased with our service. We look forward to helping you with your lawn care again in the spring🍃
“I purchased this feed following a Lawnsmith article online.
I have recently applied it to my lawn but of course the results will not be evident immediately.
I have followed the online Lawnsmith advice re scarifying, top dressing, and reseeding.
I am looking forward to a lovely lawn next year”
Thank you for your feedback! We’re glad you found our online advice helpful and that you’re following the recommended lawn care steps. We look forward to hearing about your results!😊⭐
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My experience of my purchase from Lawnsmith was mixed.
Dealing with Lawnsmith was good, but the delivery via FedEx was abysmal, the original supply didn't arrive and the FedEx tracking system was not fit for purpose. a message saying an update would be later, which never happened and an autimated phone response which never answered the questions asked was the last resort. After phoning Lawnsmith on the assumption that they could actually speak to a real person at FedEx I actually got a result. A promise of a fresh delivery which arrived exactly as promised.”
Thank you for sharing your feedback. We’re glad to hear that our team was able to resolve the issue and that your replacement delivery arrived as promised. We’re sorry that the initial experience with FedEx and their tracking system caused frustration, we understand how disappointing that can be. We really appreciate your patience and for giving us the opportunity to put things right😊
