Leader Stores Reviews

Name: Leader Stores
Address: Leader Stores,103 Whitby Street South,Hartlepool, Hartlepool
Rating: 3.44

3.4 Rating 681 Reviews

58 %

of reviewers recommend Leader Stores

3.4

Based on 681 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 35%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0845 054 3500

Email:

garymurray@leadergroup.co.uk

Location:

Leader Stores,103 Whitby Street South,Hartlepool
Hartlepool
TS24 7LH

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Leader Stores 1 star review on 15th March 2024

Mrs Patricia Pitkethly

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I cancelled my order and can't refund my money back It's really bad company”

Helpful Report

Posted 10 years ago

Thanks for your feedback Tomasz. I'm not sure what the problem was here, all refunds need to be processed to the same method of payment you used to make your original order. I have had a look into this for you and it appears that refund has since been processed. Can I also take this opportunity to apologise for any inconvenience caused. Kind regards Shaun

Posted 10 years ago

“Although I ordered a small product nearly a month ago it is yet to arrive. I sent an email to customer services after 2 weeks - no reply to that. I telephoned after 2 and a half weeks and they phoned me back to say it was due in the following day and they would send it out guaranteed next day. There have been 4 working days for it to arrive and Surprise Surprise it still isn't here. A total lack of communication since and no product. I wouldn't recommend them.”

Helpful Report

Posted 10 years ago

“One month after making my purchase and after writing two emails without reply I am still awaiting news as to when you might be able to deliver my goods.”

Helpful Report

Posted 10 years ago

Thank you for your feedback George. I would just like to firstly apologise for the delay in updating you. We did send you an email with an update as soon as we were made aware by the supplier. Your cancellation has since been processed as well as your full refund. Thanks again for choosing to shop with Leader Stores, please accept our apologies for not being able to fulfill your order on this occasion. Kind regards Shaun

Posted 10 years ago

“MY GOODS WHERE DAMAGED AND I ORDERED TWO ROLLS OF TAPE ONLY GOT ONE”

Helpful Report

Posted 10 years ago

Thank you for your feedback Ken. Can I firstly take this opportunity to apologise for your furniture board being delivered damaged. If you gave our after sales team a call after noticing the damage we would have replaced any damaged boards immediately. Kind regards Shaun

Posted 10 years ago

“Door arrived damaged due to courier. Replacement didn't arrive on time as arranged. Still charged next day delivery Not the best”

Helpful Report

Posted 10 years ago

Thank you for your feedback. Please accept our apologies for your door being delivered damaged. As we use a national courier service, we can only control the couriers to a certain extent. We would always rectify any damages as quickly and efficiently as we can. The delivery charge you have paid is not necessarily for next day delivery - it's a standard delivery charge based on weight and volume of your order, and your delivery address. We would always deliver any order as quickly as we physically can, which is usually next working day if at all possible. Thank you again for your feedback. Kind regards Shaun

Posted 10 years ago

“My order was out of stock (waited nearly a week to bother telling me). I wanted a refund (over a week later no refund) and had to chase up. Will certainly not be using you again. Now, I've received an email saying "leave us a review and you'll receive a discount code". This is actually not a viable retail practice - it is considered bribery!”

Helpful Report

Posted 10 years ago

Thank you for your feedback Katy. We sincerely apologise that we were not able to update you sooner. However as soon as we received the update from the supplier, we made sure to contact you straightaway, as soon we were informed. We would have liked to have let you know sooner though, and we do apologise for the inconvenience caused by this. Kind regards Shaun

Posted 10 years ago

“PORT ROYAL CLASSIC CUBE 8 SEATER SET Horrendous experience. From day one there has been problems. After trying to place an order :- No body rings you back You tried to charge me vat on top of advertised price. Told it would take 10-15 days delivery. It took 6 weeks As it was a birthday present it was a huge Let Down Told furniture cover was in stock and would be added to order. 4 weeks later told it was out of stock and not available at all. You are still advertising it on the web. Took the full amount off my card and did not refund the cover. Told I would be called prior to delivery to arrange a date. The delivery turned up with no warning which was a problem. Made a total of 8 calls chasing my order with lots of promises on delivery and non of them materialised. Unable to talk to anyone in authority. I WOULD NOT ADVISE ANYONE TO USE YOUR COMPANY AND I SHOULD HAVE READ THE REVIEWS ON THE WEB FIRST I only wanted good service !”

Helpful Report

Posted 10 years ago

Hello Mr Hanslip, I can only apologise for the issues you have had on your order. I know we have been having a lot of trouble with the garden furniture supplier who's product you purchased. This is probably going to lead to the removal of all of their products on the website. I make no excuses for the customer service you have received and I will be investigating further as to why you have had such a poor experience. I will ensure that this sort of saga never happens again. Please accept my apologies for any inconveniences. If you wish to further discuss the issue or if there is anything else I can do to help, please email customerservices@leaderstores.co.uk and I'll happily help. Thanks for the feedback, we appreciate it very much, to enable us to refine our service. Many Thanks, Gary Murray Leader Stores

Posted 10 years ago

“Not very good. Ordered a new sink, waited for it for a good while then contacted Leader Stores only to be told the sink was "Obsolete"! If it was the case why was it still on the website? Took ages to get a refund and I had to email and ask for that a few times as they didn't offer to give me my money back. Not happy to be honest.”

Helpful Report

Posted 10 years ago

Hi Robert, I apologise for any inconvenience caused. The item you had ordered had recently been discontinued by the supplier. This item has since been removed from sale on our website. Our refunds policy is to complete refunds within 72 hours of request. I apologise if this was not the case and will investigate to ensure it doesn't happen again. Many Thanks, Gary Murray Leader Stores.

Posted 10 years ago

“I will never use Leader stores again.”

Helpful Report

Posted 10 years ago

Hi Anna, I am sorry to hear this. I am unsure exactly why you don't wish to use us again but would hope that we can change your mind in the future. If you would like to email customerservices@leaderstores.co.uk to discuss and we can see if we can help you in any way and investigate, then please do so. Many Thanks, Gary Murray Leader Stores

Posted 10 years ago

“Items in Stock - means they are not and are with suppliers. 3-5 day delivery - its now 11th day post order and still not recieved I spoke to them at 10:00 Friday, they'd just had the delivery from the supplier and promised it would be on next day delivery for tomorrow before 13:00 ie Saturday delivery. I repeated back to them what they had just said, as we would need to chnage our day to ensure we were in. Confirmed Saturday with TNT before 13:00. Spoke to TNT today and the delivery is due for Monday, no special for today. Tried for over an hour to speak to them today on contact number and phone just kept ringing. use this company only if you want poor customer service and can wait ages for delivery - they are cheap however you get what you pay for.”

Helpful Report

Posted 10 years ago

Good Morning Ian, We can only apologise for the delay in delivering the item. Firstly when it came to the point of ordering, the supplier was short on stock. This was not reflected on our weekly stock update meaning we had incorrect information. With regards to the Saturday delivery, on this occasion it seems an inputting error meant it was booked for Monday. I apologise sincerely for this. Finally, regards to our office hours, we are actually closed on a Sunday as stated on the website, so your call would not have been taken. I would recommend emailing in any urgent enquiries out of normal office hours (Monday - Saturday 9am-5:30pm). Many Thanks, Gary Murray Leader Stores

Posted 10 years ago

“The delivery days are not true: I cancelled my order because the delivery was 3 daysand then it turned out that the manufacturer had 15 days delivery and nobody could give me the contact number for the manufacturer to chase my order so I cancelled it. Hopelessly dishonest advertising!!!”

Helpful Report

Posted 10 years ago

Good Morning Alfredo, I apologise for the delay in your order. As a result of your order we've since requested more regular stock updates from the supplier to ensure that product lead times are accurate on site. Many Thanks, Gary Murray Leader Stores

Posted 10 years ago

“Extremely poor service. Purchased product on line only to be told next day it wasn't in stock. Took over 10 days and several phone calls to get a refund. Went overdrawn because of this. Reluctant to use Leader Stores again.”

Helpful Report

Posted 10 years ago

Good Morning David, Apologies for the delay in refunding your order. There was a small banking transaction error which caused a significant delay on your refund. We process all refunds within 72 hours but as per the banking system we do state to allow up to 28 working days as standard in extreme circumstances. Many Thanks, Gary Murray Leader Stores.

Posted 10 years ago

“Hi, I ordered the Joseph three bunk bed, it was supposed to be in stock with a 3 to 7 day delivery time. This was a lie you did not have it in stock and told me delivery was expected in November 3 months later. I asked for a refund and still after a week the money has still not reached my account. I have been advised I will get it but still have not yet. I will not consider buying from you in the future the service is filled to the brim with lies.”

Helpful Report

Posted 10 years ago

Good Morning Sahail, Thanks for the feedback, I apologise for any inconvenience caused by the item being out of stock with our supplier Joseph. We do request regular stock updates from all suppliers, however it is not always possible for us to receive them, meaning there are occasionally issues with stock. All refunds are processed within 72 hours of request as standard, however it can depend on your bank as well on how long the transaction reversal will take to complete. If required to we can often provide transaction authorisation details to speed up this process and track the transaction with your bank. Many Thanks, Leader Stores.

Posted 10 years ago

“Still waiting for some of my order, keep being told it's coming from the supplier but I know when I'm being fobbed off. Will have to seek refund from credit card company, avoid this company!”

Helpful Report

Posted 10 years ago

Hi Paul, I am sorry you have not received part of your order. The remaining items were out of stock with the supplier meaning a delay on the products coming in. This will be rectified very soon. Many Thanks, Leader Stores.

Posted 10 years ago

“Wrong colour sent !!1 water marks on glass top !! very poor !!”

Helpful Report

Posted 10 years ago

Good Morning Stephen, Thanks for the feedback. I'm sorry you're having an issue with the set you ordered. Did you inform the office? If not please call 01429 287 463 and we will help in any way we can. Thanks, Leader Stores.

Posted 10 years ago

Leader Stores is rated 3.4 based on 681 reviews