Login
Start Free Trial Are you a business?? Click Here
Are you a business?
Terms & Conditions
User Privacy Policy
Business User Privacy Policy
Data Protection
Data Request

Leader Stores Reviews

3.5 Rating 679 Reviews
58 %
of reviewers recommend Leader Stores
Company Reviews Product Reviews
109
 Questions Metrics
3.5
Based on 679 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over A Month
On-time Delivery
Greater than 17%
Accurate And Undamaged Orders
Greater than 35%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Returns & Refunds
Refunds Process
Difficult
Read Leader Stores Reviews
Visit Website

Phone:

0845 054 3500

Email:

garymurray@leadergroup.co.uk

Location:

Leader Stores,103 Whitby Street South,Hartlepool
Hartlepool
TS24 7LH

Write Your review

Tell us how Leader Stores made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
You will be contacted by email to verify your review.
By submitting your review you agree to the REVIEWS.io terms & conditions.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Leader Stores 1 star review on 15th March 2024
Anonymous
Leader Stores 1 star review on 23rd November 2023
Svetlana
Leader Stores 4 star review on 27th April 2016
Jason Cahill
Leader Stores 5 star review on 18th April 2016
Perminder Chana
Leader Stores 5 star review on 14th April 2016
Mrs Patricia Pitkethly
Anonymous
Anonymous  // 01/01/2019
Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Andrew Martin
Verified Buyer
“29.4.16 - Materials ordered and paid for as per order 2.5.16 - I rang leader stores to confirm delivery date - confirmed Wednesday 4 May 3.5.16 - I rang leader stores to confirm delivery date - confirmed Wednesday 4 May (again) 4.5.16 - delivery did not arrive. Rang leader stores to be told the delivery had not been sent ( my wife had taken a day off work - cost £xxxJoiner booked to arrive to start Wednesday night - cost £xx. Was promised £50 compensation, which is yet to arrive. 6.5.16 - delivery arrived. Package damaged on route and 14 panels damaged, 6 badly damaged. 9.5.16 (Monday morning) I rang Leader stores to report the damage and was asked to send photos. Photos sent at 17.22 that day 11.5.16 - I rang leader stores to enquire what was being done about the damage as no confirmation or response had been received. Told the photos had been received, the damage was acknowledged and that a repeat order would be sent on Thursday for arrival on Friday 12.5.16 - I rang Leader stores to confirm the order would be delivered on Friday. I was told the order was on the manifest and would be with us Friday. Consequently my wife arranged to take a day off work. 13.5.16 - I rang Leaderstores to enquire what time delivery would arrive. Told the order had not been dispatched. Again my wife had taken another day off work at a cost of £xxx So, to summarise, I order £950 of material in good faith. The delivery service was appalling, which resulted in two lost days work for my wife. The materials we've received are very poor quality. With many boards having significant damage”
Helpful Report
Posted 7 years ago
Colin Peatheyjohn
Verified Buyer
“Awful company and even worse service. Terrible communication and that's an overstatement. Told flooring was 2-3 weeks wait then turned into 5 weeks minimum. If I hadn't chased it up don't think they would have ever contacted me. Opened a dispute to get a refund. All in all a very poor experience, I'd recommend you shop elsewhere even if it costs a few more quid. Avoid.”
Helpful Report
Posted 8 years ago
Good afternoon Colin Thank you for your feedback. I would firstly like to take this opportunity to sincerely apologise for the inconvenience that has been caused on this occasion. The flooring you had ordered was a special order flooring, which is ordered in directly from the supplier, this particular brand is usually available for delivery within 5-7 days. During this period, we had unfortunately received an update from this supplier to inform us that this particular colour was experiencing a manufacturing delay - this information, we regret, had to be passed onto yourself. With regards to the order itself, I understand that you decided to cancel the order. A full refund has since been processed. Again I would like to take this opportunity to sincerely apologise for the inconvenience caused. Kind regards
Posted 8 years ago
Anonymous
Verified Reviewer
“Do Not Buy from these people. Don't be tricked by the seemingly cheap prices. Tried two orders with them. Both delivered to wrong address. Final one was damaged. Customer Service is run by a rude Sales Director David Turner who has a take it or leave it attitude and he can do no wrong. Had to resort to Paypal to resolve matter. Very, very poor service. You can buy much cheaper elsewhere and get good reliable service too.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“If you are thinking of buying from this company I wouldn't bother! Ordered a nest of tables on the 12th November last year, money was taken however never received the item so on 4th December I emailed them querying where they were only to be told they were no longer in stock and wouldn't be available until 30th Jan. I cancelled my order and was told I would receive a refund in 14 working days, this passed so contacted them asking where my refund was to be told 5 more working days and here we are on the 8th Jan still with no refund! Luckily I paid through PayPal so hopefully they will be able to get my money back. If you are considering ordering from here I would change your mind now and avoid them at all costs!”
Helpful Report
Posted 6 years ago
Sharon Colbourne
Verified Buyer
“I was promised my item after 3 days. Still hadnt received it after 4 weeks nor any tracking info. Also didnt respond to my emails. Ended up disputing on paypal and only then did they contact me. Only good feedback was they quickly refunded my money.”
Helpful Report
Posted 8 years ago
Good afternoon, Thank you for taking the time to leave us your review. We always appreciate your feedback as this is certainly something we are currently greatly improving upon at the moment. As I can see from your order, there was an unfortunate unforeseen stocking error stemming from the manufacturer - however the information regarding this should have been passed on to yourself a lot sooner than it was. We would like to take this opportunity to sincerely apologise for any inconvenience this error in communication had caused. We would like to re-iterate that this is certainly not our usual procedure, and we hope to see you again in the future so that we can prove our usual high standards of service. Kind regards, Leader Stores
Posted 8 years ago
Derek Morse
Verified Buyer
“Refund for faulty goods received only after opening a Paypal dispute”
Helpful Report
Posted 8 years ago
Keith Loughlin
Verified Buyer
“Ordered on line several louvred doors. They arrived day after well packaged, however, the courier would not wait the 15 minutes identified in T&C's to check them.”
Helpful Report
Posted 8 years ago
Good afternoon Keith Thank you for taking the time to leave us your review. We would also like to apologise for any inconvenience caused upon delivery. As we use a national courier service to delivery our goods - we rely on the courier's drivers to keep up the usual high standards that we would expect, every step of the way. However we are very glad you were happy with the overall service, and hope to see you again in the future. Kind regards Leader Stores
Posted 8 years ago
Kelvin Snaith
Verified Buyer
“Worst shopping experience I have ever had online! Ordered 2 packs of laminate flooring in October 2015. After receiving email to say my order had been 'delivered' I phoned Leader Stores on a Saturday to advise them that I had not received my order yet. I was advised they would get back to me on Mon. They didn't. I contacted them again by email and again was advised they would get back to me. Several emails and phone calls later still no delivery of my flooring. Finally after weeks of stress, emails and phonecalls, parcel is delivered to an address I wasn't expecting (to be honest this was the least of my concerns - was just happy to finally get delivery!). Open the pack and it is just one pack of flooring, not two as I had ordered. To make matters even worse, one of the laminate planks had a tiny chip in the end of it. The story continues...More emails and calls to chase up the missing second pack! Over a month later and still no second pack! Finally Leader Stores admit the second pack has 'gone missing' and so agree to refund me for the second pack. I express my dissatisfaction to Leader Stores about the inconvenience I have experienced and suggest a kind gesture would be to offer at least a full refund. I'm told that they don't see any issue because they have refunded one pack which I never received and show no empathy whatsoever for the hassle and inconvenience I have experienced. They suggest I try ordering another pack and hopefully will have a better experience next time! My thoughts: No thank you, I think I would have better odds winning the jackpot in the national lottery! My advice to customers considering ordering from this company: If you want to actually receive your goods, don't use this company! If you value customer service, don't use this company!”
Helpful Report
Posted 8 years ago
TINA WILLIAMS
Verified Buyer
“Ordered 3 rugs as it stated on website that rugs would reach me within 7 days. Rugs did not turn up, then received email stating 2 of the rugs were out of stock, even though they had accepted payment for them. Ordered 2 substitutes but they did not arrive and when I rang Leader Stores I was informed that they would get in touch with the manufactureres when they opened on Monday to find out the 'lead' times, but nobody bothered to get back to me on the Monday as promised. Rang again Wednesday to find out nothing had been done. In the meantime, the one rug that had been in stock from my original order had still not arrived either. Rang a total of 5 or 6 times in all having to wait about half an hour on the phone each time before I got through. Finally, only received rugs after advising them that I wished to cancel my order and receive a complete refund. Sending 1 substitute back because it is very poor quality for the price and is advertised and shown as white on the website but is actually a dirty cream colour. Had to pay over £10 to return even though the website description is misleading. Emailed customer services days ago regarding refund for difference in price because the substitute rugs were cheaper. Have not had the courtesy of a reply to date. Would not recommend this Company as after sales service is appalling and will never deal with them again.”
Helpful Report
Posted 8 years ago
Jo Thomas
Verified Buyer
“THE WORST COMPANY I HAE EVER DEALT WITH, AND FIRST TIME I HAVE FELT NEED TO REVIEW A SERVICE. The only information I ever got was if I chased, so many calls and each time different information, 4 deliveries that never emerged, constant lies about dates and progress of my order. Manager was not helpful, when asking for a call back from him on one occasion he said he couldn't promise a call back as the office was busy in the mornings! Didn't ever hear from him. Last straw today when again on Monday had been promised Thursday/ Friday delivery. Called to check on Wednesday told by first person it was Saturday, then insisted he check second person said thurs/ Friday. Asked them to confirm which , to which told they couldn't check, insisted they did, and then told out of stock and not for another13 day ,!!!! Insisted on refund and found number for manufacturer who is not out of stock and fulfilling orders. AVOID THIS COMPANY, WHILST THE STAFF (outside of manager) Were always pleasant, they work in a company that does not pride itself on customer service and is a terrible communicator. VERYVERY POOR SERVICE, WILL AWAIT TO SEE IF MY REFUND ARRIVES.”
Helpful Report
Posted 8 years ago
Michael Nice
Verified Buyer
“Terrible on all counts. I ordered an item online 26.10.15 got email to say it had been processed and payment was taken. Then I get an email saying it is out of stock and would I like to chose something else! No I would not, if you haven't got the item I ordered issue me an instant refund. I asked for a full refund which I was told would be processed. Nothing happened! So I chased it up. Got apologetic email saying it should have been refunded and it would be sorted now. Still waiting. Still no refund and it is nearly 1 month since I placed the order. Avoid.”
Helpful Report
Posted 8 years ago
Ann Johnson
Verified Buyer
“I had to phone twice to chase up were bed was. Promise 7 - 10 days delivery. 18 working days later we received bed, but bottom half broken and awaiting for another one, which is another 3 working days.”
Helpful Report
Posted 8 years ago
Good afternoon Ann Thank you for leaving us your review. I must firstly take this opportunity to sincerely apologise for any inconvenience caused by this. It appears the initial delay was due to a slight stocking delay, as this item is delivered directly from the manufacturer to yourself, as normal with this type of item. With regards to damages, this can only occur during transit, as we expect our suppliers to thoroughly quality check the consignment before dispatch. A brand new replacement has since been re-ordered for you. Again, I would also like to apologise for any inconvenience caused. Kind regards Shaun
Posted 8 years ago
Barry Woodhouse
Verified Buyer
“Ordered lights on a 3 to 5 day delivery. After longer and many chat calls and phone calls promises of return calls never materialised Had to threaten action to get payment returned . Suppliers said delivery would probably be around January Customer service non existent I will never shop here again”
Helpful Report
Posted 8 years ago
Good afternoon Barry Thank you for leaving us your feedback. We must sincerely apologise for this as the stocking information was passed onto yourself as soon as we had receive it. Your refund has since been processed for the full amount, and should be back in your account. I would also like to take this opportunity to sincerely apologise for the inconvenience caused on this occasion. Kind regards Shaun
Posted 8 years ago
Julie Miles
Verified Buyer
“I ordered a table only to find out after making a phone call that the item was not in stock, which I was not informed of until I made the call. I sent an email requesting a refund, that was 9 days ago, your web site states 3-5 working days , I still have not received my refund? I would not recommend your website.”
Helpful Report
Posted 8 years ago
Good Afternoon Julie, Thank you for the feedback, I really appreciate it. Regarding the out of stock items, I really do apologise that when you ordered the item they were not listed as out of stock. We receive weekly updates from the supplier but unfortunately this item was not listed as an out of stock item by them. This is because it's a highly popular item and had only recently gone out of stock. I can only apologise that you were not made aware of this until your call. I can see that there is a note in your order (Which should have been an email to you). My colleague has accidentally made this an internal comment rather than a 'Customer Comment' which would have automatically triggered an email to you. Regarding the refund, I am looking into this today and will ensure the finance department finalise this refund immediately today, if it already hasn't. This should have been processed within 72 hours as per our refund policy. I apologise for the wait. Many Thanks, Gary Murray LEADER STORES
Posted 8 years ago
Tanya
Verified Reviewer
“Avoid this company, customer service is terrible. Delayed 'next day delivery' order, wrong doors posted, no money received back”
Helpful Report
Posted 5 years ago
Liggett
Verified Reviewer
“Fraudulent scammers! No product received and no refund!”
Helpful Report
Posted 6 years ago
Elisa
Unverified Reviewer
“AWFUL!!! We have booked an order with them, delivery was promised next day but they arrived two days after. The day before delivery about 3 PM in the afternoon they called the guy that was supposed to receive delivery to let him know that they can't deliver one of the requested sizes due to the lack of stock. They weren't able to offer us any sollutions for that, I had to figure it out on my own. After we have received the order from them, my team realised that they have switched the qty's for 2 of the sizes between them. I called to check what happened, they admitted to their fault but told me there was nothing they could do at this point as in the meantime, the size I needed and was no longer in stock. Needless to say that appart from some appologise on a very condescending tone I haven't received any help from them what so ever. I changed the size with my guys so we gave them new sizes, they promised delivery next day again (this time in writing) However, one day after the promised delivery date someone calls me to let me know that my order will arrive the next day (again) ... It's useless to say how much money, time and useless stress I've wasted due to their TOTAL LACK OF PROFESSIONALISM!!!”
Helpful Report
Posted 6 years ago
Androulla Stavrou
Verified Buyer
“2 weeks after ordering order still said processing! Because one of my items wasn't in stock You waited on sending to me my other items whereas if you had sent me the other items which were in stock I would have been happy to wait very poor communication! Never order again from you!”
Helpful Report
Posted 7 years ago
Good afternoon Androulla, Thank you for taking the time out to leave us your review, your feedback is always very much appreciated as it helps us to continually improve as a company. Orders are usually delivered on the same delivery all in one go, mainly not to cause inconvenience to yourself having to wait at home for 2 separate deliveries. However we do completely understand that the option of a split delivery should have been offered to you a lot sooner. We would also like to take this opportunity to sincerely apologise for any inconvenience caused. Kind regards, Leader Stores
Posted 7 years ago
M Bond
Verified Buyer
“Telephoned with item enquiry, to be told the item is available and would be delivered in 7-10 days and they checked with the supplier. Got a telephone call 5 days later to be told item is now delayed by 12 weeks, got an email a week later to tell me my order was cancelled as they may not be able to fulfill the order. Very disappointing service and would not use again”
Helpful Report
Posted 8 years ago
Good evening Mike, Thank you for leaving us your feedback. We regret that we were unfortunately forced to cancel your order for a full refund as we had received information from the manufacturer after our order was placed for the item, informing us that they had unfortunately given us the incorrect stocking information on the Cabin Bed you had ordered. The product stocking information has since been altered on the website. We would also like to take this opportunity to sincerely apologise for any inconvenience caused. Kind regards, Leader Stores
Posted 8 years ago
Josie Parrish
Verified Buyer
“I ordered a nest of tables and told that it wouldn't be arriving until July! I obviously cancelled the product and asked for a full refund. I waited the usual 3-5 days for it to go into my account, but nothing happened. I rang back a further 5 times only to be told absolute rubbish that it had gone into my account and maybe the problem was with my bank! This was not the case. After finally demanding to speak to the manager, I recieved my very late refund 4 days later. I would not recommend this site to my worst enermy. Absolutely awful service.”
Helpful Report
Posted 8 years ago
Good evening Josie Thank you for leaving us your feedback. As always the information regarding the unfortunate unforeseen stocking delay on your item was passed onto yourself as soon as we had received it from the manufacturers. As stated in the terms and conditions, we aim to process all refunds within 3-5 days from order cancellation although on very rare occasions can take up to 14 working days. We would like to apologise for any inconvenience caused by the delay. Kind regards, Leader Stores
Posted 8 years ago
Leader Stores is rated 3.5 based on 679 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request