Name: Leader Stores
Address: Leader Stores,103 Whitby Street South,Hartlepool, Hartlepool
Rating: 3.44

“THESE DOORS ARE EXACTLY WHAT I WANTED AND THERE ARE NOT MANY COMPANIES THAT DO NOT IMPORT THEM FROM THE USA, WITH HIGHLY EXPENSIVE POSTAGE. THESE WERE DELIVERED PROMPTLY IN IN PERFECT CONDITION. THE FITTINGD WERE INCLUDED AND EASY TO INSTALL. UNDERCOATING AND PAINTING WERE VERY STRAIGHTFORWARD. THE ONLY NEGATIVE I EXPERIENCED WAS THE VERY LOUD SQUEEK WHEN THE DOORS SWING. I HAVE E MAILED REQUESTING ADVICE BUT HAVE HAD NO REPLY TO DATE. ONCE THAT OBSTACLE HAS BEEN OVERCOME I WILL BE TOTALLY SATISFIED WITH MY PURCHASE.”

Helpful Report

Posted 9 years ago

Hi Judith, Thanks for the wonderful and detailed feedback. We really do appreciate it. I'm really glad we could be of service and help. Hopefully we hear again from you very soon. Many Thanks, Gary Murray LEADER STORES

Posted 9 years ago

“fairly happy with the order”

Helpful Report

Posted 9 years ago

Good Afternoon Maros, Thanks for the feedback on your order. Hopefully you will be shopping with us again so that we may try and earn that 5th star! Many Thanks, Gary Murray LEADER STORES.

Posted 9 years ago

“Delivery was very fast and communication great. The driver apparently hit a tree on the first planned delivery day, but they called promptly to let me know and it arrived the next day. The only thing I would say though, hence not a 'vert good', is that the driver wasn't great. He wouldn't bring the van, which wasn't huge, into the lane for fear of hitting another tree. (when I moved in we had one of the large removal vans not only came into the lane but turned around in there as well). So I had to help him unload it around the corner and wheel it down the lane on the trolley (a 4 piece patio furniture suite!!). I was just about okay to do this, but many people wouldn't be. So the store were great, but the delivery on the day left a little to be desired.”

Helpful Report

Posted 9 years ago

Good Morning Ann! Thank you for the fantastic feedback, it's great that you took the time to do this and it will provide an invaluable feedback to the couriers which we'll be sure to pass on. This will help us to massively improve the service and ensure that issues like this are kept to a minimum. I only hope that next time (If you decide to shop with us again) we can earn that 5th star. Thanks again, Gary Murray LEADER STORES

Posted 9 years ago

“Very happy with the day bed delivered. My daughter is over the moon. However, waiting for the delivery for over a week wasn't great, sadly I feel this let the service down a little. But overall very happy with the product.”

Helpful Report

Posted 9 years ago

Hi Amanda, thanks for the great feedback. We understand where you are coming from regarding the wait for the bed, unfortunately this bed is ordered in from the supplier so there is always a bit of a lead time on their products. We're looking at bringing in stock of more popular items in the near future so should be able to expand the range of products available next day very soon! Thanks, Gary Murray Leader Stores

Posted 9 years ago

“I placed an order online, when the item arrived it was damaged. I sent an email detailing the problem with photos and received my replacement within days!! Very good service”

Helpful Report

Posted 9 years ago

Hello Fay, We do apologise again for the inconvenience this may have caused but we are glad that you were happy with our service to have your item replaced. Thanks again, Dan Winters, Leader Stores

Posted 9 years ago

“Unfortunately the rug had been discontinued but I would order from you in the future”

Helpful Report

Posted 9 years ago

Hi Pat, I sincerely apologise that the rug you ordered had been discontinued from the suppliers range. We've since removed the rug and hope that you find another in our vast range which you liked! Thanks, Dan Winters Leader Stores

Posted 9 years ago

“I ordered some garden furniture which meant someone had to be in to receive the order. The delivery was automatically set to next day so I had to phone up customer services to change it to an appropriate day when someone would be in. I would have preferred to have selected my delivery day at the checkout as you can with many other online companies e.g. ao.com.”

Helpful Report

Posted 9 years ago

Hello Helen, We thank you for your review and would like to apologise for any inconvenience that this issue may have caused you. Unfortunately we don't have the feature to choose a specific delivery date on our website at the moment but it will be something that we may look into as a result of this. Furthermore we hope you are happy with the quality of service and overall goods and thank you once again for your order. Kind Regards, Dan Winters, Leader Stores

Posted 9 years ago

“The information and images on the website were particularly helpful in making choices, and the additional advice there on selection a fitting was invaluable. The emails confirming order and providing notice of delivery came through as expected. I'd certainly use this supplier again.”

Helpful Report

Posted 9 years ago

Hello Christopher, Thank you for your kind review and we are glad that you had a pleasant experience with Leader Stores. Essentially we value your comments and will look to provide the best service in any further orders you wish to place. Kind Regards, Dan Winters, Leader Stores

Posted 9 years ago

“Everyone I spoke to was polite helpful and efficient. Also they rang back when they said they would”

Helpful Report

Posted 9 years ago

Good morning Ms Leverton Thank you taking the time to leave us your review. We're glad you are happy with the service provided. Kind regards

Posted 9 years ago

“Very good service and responsive to faulty device.”

Helpful Report

Posted 9 years ago

Hi Andrew Thank you for taking the time to leave us your review, your feedback is always appreciated. We're glad we were able to sort your problem very quickly. Kind regards

Posted 9 years ago

“My ordered items were delayed by over a week, I wasn't given much with regards to update and it was me chasing. On top of this, when the items did come they were damaged and I again had to endure further chasing. You may ask why I then give them 4 stars? Well the fact the damaged goods were replaced without question helped to believe that behind the company is reputable and my delayed and damaged order was a freak occurrence.”

Helpful Report

Posted 9 years ago

Good morning Bhavesh Thank you for taking the time to leave us your review. Having looked at your order it appears that the items in questions were damaged during transit, however we always strive to replace any damaged items as quickly as physically possible. I would also like to apologise for the delay in getting back to you, it can sometimes take a little longer than expected during busy periods. However we are glad we were able to solve your issue and we hope to see you again in the future. Kind regards

Posted 9 years ago

“My ordered items were delayed by over a week, I wasn't given much with regards to update and it was me chasing. On top of this, when the items did come they were damaged and I again had to endure further chasing. You may ask why I then give them 4 stars? Well the fact the damaged goods were replaced without question helped to believe that behind the company is reputable and my delayed and damaged order was a freak occurrence.”

Helpful Report

Posted 9 years ago

Good morning Bhavesh Thank you for taking the time to leave us your review. Having looked at your order it appears that the items in questions were damaged during transit, however we always strive to replace any damaged items as quickly as physically possible. I would also like to apologise for the delay in getting back to you, it can sometimes take a little longer than expected during busy periods. However we are glad we were able to solve your issue and we hope to see you again in the future. Kind regards

Posted 9 years ago

“Great product. Bit fiddly to put together. Arrived in very tatty packaging. Happy overall”

Helpful Report

Posted 9 years ago

Hi Jonathan Thank you for taking the time to leave us your review, it's always appreciated. We're glad you were happy with your item in the end. Kind regards

Posted 9 years ago

“Wrong item arrived but they were quick to acknowledge, apologise and order right item. Communication could be better but overall great item at good price.”

Helpful Report

Posted 9 years ago

“Overall, the service from Leaders was good, however the courier they use was terrible. I stayed at home all day as the slot was 9am-5pm but the item did not appear, nor did it come when the very helpful and polite customer services person (Mark Green) rearranged it for the following Saturday. It eventually appeared the next Monday. The table was the same but cheaper than others online, had free delivery (!) and customer services were human and courteous. Leaders should use another courier though.”

Helpful Report

Posted 9 years ago

“Great price on doors, 20% less than builders' merchant's best offer, sometimes hard to speak to someone, but helpful when you did.”

Helpful Report

Posted 9 years ago

“Good prices, manufacturer took a while to deliver to leaders, but the boys at leaders were very helpful.”

Helpful Report

Posted 9 years ago

Hi James Thank you for taking the time to leave us your review. We're glad you were happy with the service in the end. We would also like to take this opportunity to apologise for any inconvenience caused by the delay. Kind regards

Posted 9 years ago

“My starring of "good" is to do with the communication with your store...emails and phone calls etc. I could not say "very good" as I am still waiting for my order which now has a waiting time of sixteen weeks! This is a disappointment as I was hoping the furniture would be delivered long before this. However, this is not your fault”

Helpful Report

Posted 9 years ago

“The only reason you didn't get very good was because the delivery was critical and you almost failed to deliver, shame really but the goods themselves were spot on what i was expecting”

Helpful Report

Posted 9 years ago

Hi John Thank you for your review. We're glad you're happy with your purchase. We would also like to take this opportunity to apologise for the delivery arriving later in the day than expected. Kind regards

Posted 9 years ago

“Very good Customer service - products of good quality - I will use this company again”

Helpful Report

Posted 9 years ago

Hi Emily We're happy you're pleased with your purchase, thank you for leaving us your review. Kind regards

Posted 9 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 35%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Leader Stores Reviews